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The biggest obstacle to date has been the difficulty in formulating the single view of any given customer.
The biggest adjustments can be cultural.
Brazil, Mexico, and Argentina lead the rapidly growing Latin American call center market. Most notably, Mexico and Argentina are gaining popularity among U.S. firms for their call center needs.
New technologies are boosting the adoption of wireless solutions.
The study claims that U.S. banks will spend $1.9 billion this year on contact center technology, while spending $5.2 billion on personnel.
Much of the news trumpeted at the conference has far-reaching implications for CRM specialists and enterprise application users overall.
NetSuite announced the signing of new customers; Amdocs announced that Rural Cellular Corporation has selected Amdocs for its integrated CRM and billing platform; and more.
The Securities and Exchange Commission has stopped the clock on Salesforce.com's initial public offering.
The updated version has solutions for customer portfolio management, partner relationship management, a more robust analytics function known as Prescriptive Analytics, and more.
PeopleSoft President and CEO Craig Conway said Tuesday at a press conference that PeopleSoft has spent "between $12 and $15 million" per quarter defending itself against its rival's overtures.
UniPress Software announced the new FootPrints 6.5; Jacada unveiled Jacada Fusion; and more.
Should companies expect their CRM vendors to help them use CRM to determine who their most profitable customers are?
In addition to BlackBerry, Sendia has plans to support other handheld data platforms, including the PalmOne Treo and certain PocketPC form factors, with Symbian as a possible future addition.
The company's Marketing Automation 4 allows marketing staff to focus campaigns on highly targeted customer segments, while operating under the constraints of company-wide privacy rules.
The revised offer brings the overall price tag down from approximately $9.4 billion to approximately $7.7 billion.
Lockheed Martin has selected Siebel business applications to provide core support of the F-35's Autonomic Logistics Information System; Amdocs announced that Vodafone Hungary has made a contract to use Amdocs Enabler as its new legacy billing system; and more.
KANA customers will be able to integrate Response Live with a larger suite of service management products.
CEO Kagermann says SAP will continue to find further ways to lower TCO, for example, through improved enterprise services offerings like inventory prioritization and planning, and will continue to offer the flexibility that should allow customers to better use SAP to help spur their growth.
The company has announced what it calls verticalized on-demand CRM solutions designed to meet specific industry needs.
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