Executives on a recent panel say flawed practices and operations within companies, not CRM technology, are to blame for CRM failures.
Daily News,
Posted 06 Dec 2002
The newly formed company offers a suite of three products tailored specifically to help CPG companies solve this problem of data quality, including InfoLync (category management software); ItemLync (product management and supply chain products); and TradeLync (trade promotion and deduction software).
Daily News,
Posted 05 Dec 2002
Reynolds and Reynolds announced Monday it would up its 10 percent minority stake in Networkcar Inc., and purchase the privately held San Diego-based company.
Daily News,
Posted 04 Dec 2002
The survey provides evidence that 92 percent of U.S. consumers form their image of a company based on their experience using their call center.
Daily News,
Posted 04 Dec 2002
Wearable and embedded training devices represent the future of training and instruction for both governmental and business organizations.
Daily News,
Posted 03 Dec 2002
Vignette Vice President of worldwide marketing Nolan Rosen says there are two driving forces behind the acquisition and Vignette's attempts at offering real-time solutions: Companies needing to access and deliver valuable content in any context, and the shift away from huge, monolithic applications towards smaller, custom-built data-delivery models.
Daily News,
Posted 03 Dec 2002
The new release, which will be available on December 11, 2002, as a stand-alone component of the Enterprise Performance Management suite, can be used with PeopleSoft's Enterprise Portal.
Daily News,
Posted 02 Dec 2002
The new release, which will be available on December 11, 2002, as a stand-alone component of the Enterprise Performance Management suite, can be used with PeopleSoft's Enterprise Portal.
Daily News,
Posted 02 Dec 2002
CRM solutions provider Astea International Inc. found that of the nearly 1,900 CEOs surveyed, 56 percent view field service as playing a vital role in their sales and marketing mission, but only 42 percent expected to expand their field service budgets in the coming year.
Daily News,
Posted 02 Dec 2002
CRM solutions provider Astea International Inc. found that of the nearly 1,900 CEOs surveyed, 56 percent view field service as playing a vital role in their sales and marketing mission, but only 42 percent expected to expand their field service budgets in the coming year.
Daily News,
Posted 02 Dec 2002
A new study predicts that vendors of the five core component technologies used in call centers will see steady growth over the next five years.
Daily News,
Posted 29 Nov 2002
Willow CSN Incorporated and HomeSphere get new CEOs, while Motive Inc. appoints two vice presidents.
Daily News,
Posted 27 Nov 2002
J.D. Edwards made three separate announcements this week, unveiling two new partnerships and a new software program.
Daily News,
Posted 27 Nov 2002
Siebel Systems Inc. has appointed USinternetworking as a Premier Platform Partner in the Siebel Partner Alliance.
Daily News,
Posted 26 Nov 2002
Corillian was looking for a call center solution that ran on Microsoft's .Net platform and could create a comprehensive view of a customer for customer service representatives.
Daily News,
Posted 26 Nov 2002
Corillian was looking for a call center solution that ran on Microsoft's .Net platform and could create a comprehensive view of a customer for customer service representatives.
Daily News,
Posted 26 Nov 2002
Data cleansing companies like QAS Limited say it is not too late to clean data.
Daily News,
Posted 25 Nov 2002
A recent survey found that due to lack of access to CRM systems in the field, CRM and sales force automation programs were not entirely successful.
Daily News,
Posted 25 Nov 2002
Many CRM vendors and related companies saw their modest gains stripped away in Friday's early-morning trading, but research firm IDC expects the $875 billion dollar IT industry to recover from this low point, with a 2003 growth rate of more than 5 percent.
Daily News,
Posted 22 Nov 2002
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