On Monday Siebel Systems ended weeks of speculation that it would expand its partnership with Microsoft Corp. by announcing that the two software developers have formed an alliance to push a Web services agenda.
Daily News,
Posted 22 Oct 2002
Steve Carpenter had barely warmed the president seat at the Baan CRM business unit before a new president was appointed the top spot last week. Ed Daihl, a three-year Baan veteran, who is also president of the Baan Supply Chain Management business unit, is taking hold of the CRM reigns effective immediately. Carpenter is bumped up to Baan Enterprises.
Daily News,
Posted 21 Oct 2002
Customers looking for an integrated CRM solution that connects to ERP and back-end systems helped CRM revenue.
Daily News,
Posted 18 Oct 2002
Chairman and CEO Marc Benioff drafts Jim Steele to the company's management team as president of worldwide operations.
Daily News,
Posted 17 Oct 2002
Study reveals that 31 percent of email addresses get changed every year, and that more than half the changers lose touch with Web sites because of it.
Daily News,
Posted 17 Oct 2002
Study reveals that 31 percent of email addresses get changed every year, and that more than half the changers lose touch with Web sites because of it.
Daily News,
Posted 17 Oct 2002
Scheduled for a September 2003 launch, OpenWorldX will support Gemini, code name for iBaan 6, the next generation of the iBaan suite of products, also scheduled for a September launch.
Daily News,
Posted 16 Oct 2002
SSPA Connect will link more than 2,200 of the SSPA's member call centers through its Web-based platform.
Daily News,
Posted 15 Oct 2002
Walker Information, a research firm specializing in customer loyalty issues, has released a benchmark study that reveals the loyalties of IT customers.
Daily News,
Posted 15 Oct 2002
Certain sectors within CRM are showing signs of steady strength.
Daily News,
Posted 15 Oct 2002
NetLedger unveiled the latest member of its family of hosted solutions for low-end mid-market companies.
Daily News,
Posted 14 Oct 2002
The customer self-help solution aims to increase customer satisfaction and reduce contact center interactions.
Daily News,
Posted 14 Oct 2002
Retailers are wincing at their latest disappointing sales figures for the month of September, requiring many to take a closer look at their CRM initiatives.
Daily News,
Posted 10 Oct 2002
IBM Corp. has selected Touchtone Corp.'s Wintouch eCRM suite as an alternative CRM solution for the IBM iSeries enterprise platform.
Daily News,
Posted 09 Oct 2002
Only six months after the release of Affinium 4 in April, Unica Corp. announced the coming of Affinium 5, slated for general availability in December.
Daily News,
Posted 08 Oct 2002
FrontRange Solutions today announced the availability of HEAT Service & Support 7.0.
Daily News,
Posted 07 Oct 2002
National Customer Service Week '02: Started by the International Customer Service Association in 1988, NCSW was proclaimed a national event by the U.S. Congress in 1982.
Daily News,
Posted 07 Oct 2002
SAP AG this week appoints William R. McDermott; NativeMinds Inc. has appointed four executives to aide in the company's growth; Help Desk Institute and Robert Half Technology, launch the HDI Career Center.
Daily News,
Posted 04 Oct 2002
Pivotal Corp. announced its intention to acquire MarketFirst Software Inc. today to win more customers looking for a marketing automation solution.
Daily News,
Posted 03 Oct 2002
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