Company size may not be the real indicator of potential CRM adoption.
CRM Featured News,
Posted 17 Mar 2004
Onyx made available the Onyx Group Enrollment Manager; Cognos launched the Cognos ReportNet 1.1; Psynchronous Communications unveiled Gravity, a new Web-based tool suite for communications measurement, planning, and outreach; and more.
CRM Featured News,
Posted 17 Mar 2004
Moving CRM through its maturity phases within your organization will solidify CRM's place in your company and your company's place ahead of the competition.
CRM Featured News,
Posted 16 Mar 2004
According to the study, the need for "greater visibility into the business" (i.e., collecting better information, more quickly) was the single greatest impetus for companies deploying or considering BPM.
CRM Featured News,
Posted 16 Mar 2004
In the real world, bad CRM really isn't all that funny.
CRM Featured News,
Posted 15 Mar 2004
Audentify and Stevens Communications have partnered to improve contact center performance for customers; AMR Research has cited Salesforce.com as the "clear leader in the subscription-based CRM space today and is increasing industry penetration and deal size"; and more.
CRM Featured News,
Posted 12 Mar 2004
The study shows the average increase of companies bolstering their marketing efforts is 10.8 percent.
CRM Featured News,
Posted 11 Mar 2004
Siebel Systems has been cited for excellence in using CRM.
CRM Featured News,
Posted 11 Mar 2004
Business analytics software predicts NCAA Tournament teams.
CRM Featured News,
Posted 10 Mar 2004
ServiceWare Technologies made available its ServiceWare Enterprise 5.5; WebSurveyor Corporation unveiled a new Web interface for its online survey solution; GroupLink launched new product offerings for its Leads Generation, Sales Force Automation, and Customer Satisfaction tiers; and more.
CRM Featured News,
Posted 10 Mar 2004
The survey found that although respondents are expecting to increase IT spending by about 1.4 percent in 2004, they don't intend to do so until they see a business recovery.
CRM Featured News,
Posted 09 Mar 2004
The deal, announced late December 2003, delivers a hosted-CRM solution to compete with the likes of Salesforce.com, NetSuite, and Siebel Systems.
CRM Featured News,
Posted 09 Mar 2004
The moves are part of the company's plans to expand, evolve, and increase its presence as an ASP delivering a variety of CRM solutions.
CRM Featured News,
Posted 08 Mar 2004
Inforte announced a definitive merger agreement; Salesforce.com announced its integration with WebEx Communications' WebEx MediaTone Network and more.
CRM Featured News,
Posted 05 Mar 2004
The acquisition would further what analysts say is a trend toward melding the marketing automation side with the marketing operations side.
CRM Featured News,
Posted 04 Mar 2004
For the first time since the awards were created in 1992, ISM's Top 15 CRM Software Awards are divided into two categories: enterprise CRM and CRM for SMBs.
CRM Featured News,
Posted 04 Mar 2004
Siebel strengthened its partnerships with two industry heavyweights and made moves to secure some ground in the midmarket.
CRM Featured News,
Posted 03 Mar 2004
Dictaphone introduced the ContactPoint Trainer module; DemandTec launched DemandTec 4; KANA released KANA Response Live, a module for Web collaboration, online chat, and cobrowsing; and more.
CRM Featured News,
Posted 03 Mar 2004
The pairing integrates White Pajama's contact center and telephony functionality with Salesforce.com's on-demand CRM services.
CRM Featured News,
Posted 02 Mar 2004
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