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Online travel agencies are the preferred destinations for prospects, but a study indicates that this year, consumers are less satisfied with site behaviors.
CRM Featured Articles,
Posted 27 Mar 2006
The company introduces a new suite of BI tools for companies of all sizes, and in the process, looks to compete against SAP and Microsoft.
CRM Featured Articles,
Posted 24 Mar 2006
Pivotal's parent company makes another bid for the rebounding Onyx Software, putting cash into the deal for shareholders.
CRM Featured Articles,
Posted 23 Mar 2006
Companies are undervaluing the channel and its potential savings as more customers seek support.
CRM Featured Articles,
Posted 23 Mar 2006
Information security is a predominant concern in companies looking for outsourcing vendors, according to a recent report.
CRM Featured Articles,
Posted 23 Mar 2006
Announcements from two vendors highlight one of today's fastest growing technology markets.
CRM Featured Articles,
Posted 22 Mar 2006
Although the tax-collection agency's site did not receive the highest satisfaction index, it did take substantial steps to boost citizen satisfaction with its online presence.
CRM Featured Articles,
Posted 22 Mar 2006
A committee of mobile providers sets new guidelines for ethical behavior in wireless telecom, with control in the hands of the consumer.
CRM Featured Articles,
Posted 21 Mar 2006
A new IDC study predicts a focus on partnering, a movement toward on-demand, and an overall increase in software as a service availability.
CRM Featured Articles,
Posted 21 Mar 2006
Many online consumers still see cookies as spyware, and because those who want to opt out will, one analyst advises that firms make it easy for them.
CRM Featured Articles,
Posted 20 Mar 2006
Although IP telephony in the SMB market is still for early adopters, Mitel and Cisco led the way in U.S. market share of IP telephony station shipments in 2005.
CRM Featured Articles,
Posted 20 Mar 2006
Gartner finds that saving money is still the number one driver of outsourcing, but warns not to let financial savings be the sole motivator.
CRM Featured Articles,
Posted 17 Mar 2006
The latest Gartner MRM ranking hails the company as the industry leader, but visionary competitors are on their way.
CRM Featured Articles,
Posted 16 Mar 2006
The BI giant acquires Veridiem to help expand its marketing offerings; now it may better compete with Unica, according to one analyst.
CRM Featured Articles,
Posted 16 Mar 2006
The technology space is poised for substantial upsurge, but vendors must make the upgrade process as simple and trouble-free as possible.
CRM Featured Articles,
Posted 15 Mar 2006
The Israeli company announces the latest version of its support software; one analyst calls it a critical IT component for companies providing services to their customers.
CRM Featured Articles,
Posted 15 Mar 2006
WebTrends adds a marketing data warehouse to its all-new analytics package, responding to marketing execs' expectations of future growth and the need for individualized data.
CRM Featured Articles,
Posted 14 Mar 2006
The on-demand worthy delivers its first-ever vertical product, based on its own internal processes and targeted at software developers.
CRM Featured Articles,
Posted 14 Mar 2006
Responsiveness is improving, but some travel providers stumble when it comes to the quality of the response, a new TCRG survey reveals.
CRM Featured Articles,
Posted 13 Mar 2006
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