The newly rechristened application is the ASP's first step as it moves forward with broad plans to expand into smaller markets.
CRM Featured News,
Posted 18 Aug 2004
Consumers are open to buying more products and services, but only if the customer service representative (CSR) first resolves the customer's concern.
CRM Featured News,
Posted 18 Aug 2004
Pure-play knowledge-base providers are seeing a need to compete with service-oriented companies.
CRM Featured News,
Posted 17 Aug 2004
QAS announced the signing of eight top catalog and mail order companies; ACCO Brands' Kensington Technology Group implemented RightNow Service as its contact center platform; and more.
CRM Featured News,
Posted 17 Aug 2004
Different client databases can splinter prospect organization, and the lack of a centralized look at the client base can put a hurdle in the path of firms on the quest for new clients.
CRM Featured News,
Posted 16 Aug 2004
The modules being upgraded, Oracle Sales, Oracle Marketing, Oracle Partner Relationship Management, and Oracle e-Commerce, either create or expand functionalities across most of the company's selling platform.
CRM Featured News,
Posted 16 Aug 2004
Siebel Systems and SAP lead on the list, with Oracle, PeopleSoft, and Amdocs clustered closely behind.
CRM Featured News,
Posted 13 Aug 2004
DATALink Systems and Sales Force Management Software announced a partnership to provide productivity software tools to sales managers in Puerto Rico; Interactive Intelligence's business communications software has been certified by VoEx, enabling customers to extend Internet protocol trunking beyond customer premises to the public switched-telephone network; and more.
CRM Featured News,
Posted 13 Aug 2004
ATG touts the benefits of bringing together the offerings of both companies, but cost savings are clearly a concern for both firms.
CRM Featured News,
Posted 12 Aug 2004
A roundup of call center solutions for now and in the near future.
CRM Featured News,
Posted 12 Aug 2004
Predefined business rules make it possible for the technology to personalize everything from email messages to requests to offline bankers without heavy intervention from the IT team.
CRM Featured News,
Posted 11 Aug 2004
CRM magazine explores the CRM customer experience.
CRM Featured News,
Posted 11 Aug 2004
One key to achieving effectiveness, the report says, is sharing institutional knowledge.
CRM Featured News,
Posted 11 Aug 2004
Quadstone defined a five-step model for proper follow-through on customer service inquiries.
CRM Featured News,
Posted 10 Aug 2004
SAP's application does not have the same amount of functionality as Siebel's, but in terms of what people actually use on a regular basis, they have reached functional parity.
CRM Featured News,
Posted 10 Aug 2004
The current IP telephony standard, known as H.323, will need to be replaced for the real uptake to begin.
CRM Featured News,
Posted 09 Aug 2004
In a six-nation survey of nearly 6,000 individuals, Americans gave their highest level of satisfaction to postal services, banks, and utility companies--none of which earned the approval of even half the survey base.
CRM Featured News,
Posted 09 Aug 2004
The server market is moving toward Linux, so it only makes sense that CRM application vendors make their products available on the platform.
CRM Featured News,
Posted 06 Aug 2004
Dendrite International announced the results of its second quarter; Mercury Interactive Corporation and Siebel Systems have made public a development agreement to design and build test automation interfaces between Siebel 7.7 and Mercury's BTO offerings; Pivotal Veracity, launched the eDelivery Tracker for B2B, a new delivery optimization solution for B2B marketers; and more.
CRM Featured News,
Posted 06 Aug 2004
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