Siebel Systems continues to reign as the leader of Gartner's Magic Quadrant for CRM Sales Suite Vendors.
CRM Featured News,
Posted 19 Feb 2004
Organizations are shifting their investments from internal applications to outward-facing applications.
CRM Featured News,
Posted 19 Feb 2004
ACCPAC has announced a major upgrade to its ACCPACcrm.com; Chordiant has announced the Chordiant 5 Rules Designer and the Chordiant 5 Rules Server; and SupportSoft has made available the latest version of its Request, Resolve and Notify (RNN) software.
CRM Featured News,
Posted 18 Feb 2004
The big winners were Best Software's SalesLogix, Onyx Software, and Salesforce.com.
CRM Featured News,
Posted 18 Feb 2004
Peak Sales Consulting's survey shows that more effective training for sales and marketing groups is likely to help organizations meet their sales goals.
CRM Featured News,
Posted 18 Feb 2004
A new Yankee Group report, "Hosted Speech Applications are Poised for Growth, Increasing Competition and Volatility," focuses on qualitative trends in voice self-service.
CRM Featured News,
Posted 17 Feb 2004
According to the study, 2004 could be the year that customer reference management is used more widely as an interactive tool between organizations and their customers.
CRM Featured News,
Posted 17 Feb 2004
PeopleSoft announced this week that the antitrust staff at the Department of Justice (DOJ) has recommended that the Department file suit to block Oracle's proposed acquisition of PeopleSoft; KANA announced it has completed its acquisition of Hipbone; and Epicor Software announced that the NFL's Washington Redskins selected Epicor's midmarket hospitality enterprise solution.
CRM Featured News,
Posted 13 Feb 2004
The results of a recent Strativity Group study paint a grim picture of customer understanding on behalf of executives at large, global companies.
CRM Featured News,
Posted 12 Feb 2004
PeopleSoft has launched its PeopleTools 8.44; Cognos has introduced the Cognos Enterprise Planning Series Version 7.2; Maximizer Software has partnered with Vineyardsoft to provide workflow automation tools in upcoming versions of Maximizer's CRM and contact management software; and more.
CRM Featured News,
Posted 11 Feb 2004
The merger is expected to give existing customers access to a wider selection of CIM solutions, along with a beefed-up global support infrastructure.
CRM Featured News,
Posted 11 Feb 2004
Magic Quadrant for CRM Customer Service and Support Applications '04: In Gartner's recently released report, Siebel stands alone in the leader quadrant, while E.piphany and PeopleSoft are the two closest competitors in the visionary quadrant.
CRM Featured News,
Posted 10 Feb 2004
Forrester BPM TechRankings '04: The research firm reevaluates the top pure-play BPM vendors' products, separating process analysis capabilities and human workflow capabilities.
CRM Featured News,
Posted 10 Feb 2004
Omega Management Group's John Maraganis says that those companies winning awards are going about customer service in such a way that builds strong customer loyalty.
CRM Featured News,
Posted 09 Feb 2004
Real revenue and market potential for BPM is at the business level, enabling new business strategies, reducing operating costs, and improving process performance.
CRM Featured News,
Posted 09 Feb 2004
Rockwell FirstPoint Contact has named Stephanie Dietz regional vice president for the northeastern region of the U.S.; Sprint and IBM this week announced a five-year, multibillion dollar customer-service agreement between Sprint and IBM Business Consulting Services; and more.
CRM Featured News,
Posted 06 Feb 2004
Forty-three percent of respondents to the Yankee Group "SMB Infrastructure Survey" admitted a fear of becoming heavily dependent on Microsoft's products and services.
CRM Featured News,
Posted 05 Feb 2004
The consulting company released its latest report on how VoIP technology can be leveraged in contact and customer service operations.
CRM Featured News,
Posted 05 Feb 2004
Best-of-breed ICM fares better than that of ERP vendors.
CRM Featured News,
Posted 04 Feb 2004
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