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Wireless platform developers are increasingly building solutions to suit the needs of companies with fewer than 1,000 employees
Companies need to quantify the impact of problem resolution by individual problem type, and set employee response guidelines appropriately.
Customers would prefer a short path to performing their half of the service interaction, rather than navigate the menus of IVR and FAQ.
Janice Anderson says she's spent part of her first month assessing the competitive landscape.
Maximizer Software announced the successful adoption of Maximizer 8 in its Americas region; Best Buy has entered into an agreement for a seven-year strategic relationship with Accenture; S1 Corporation announced that KBC Bank & Insurance Group is live with S1 Corporate Banking and more.
The study indicated a relatively small degree of pushback for data-driven loyalty programs.
The company's improved contact center suite is rooted in its having listened to customers' requests for a more flexible product.
The key benefit to Crossroads is Siebel's remote agent capability.
According to the study, the industry continues to sputter in generating license revenue.
Independent marketing strategists continue to validate mailings as an important part of a broader customer strategy.
Divesh Sisodraker, who served as Pivotal's CFO for almost three years, has been named president and CEO of Chinadotcom's CRM software division.
Customer strategies will inevitably be affected as thousands of public companies, and even many of their privately held peers, adopt the requisite policies.
The survey found that offshore outsourcing is limited, but that those companies that have opted for it are committed to the practice long term.
Blue Pumpkin announced another consecutive quarter of revenue and net earnings growth; ProfitCenter Software unveiled the Version 2.5 Functionality Release of PCS' Profitability Software Suite; and more.
For companies that label themselves customer-centric, how they approach back-office customer support is a litmus test.
A new study finds that over the next fours years there will likely be an increase in the number of worldwide, unique phishing (email scams that try to get customers to reveal personal information) attacks.
To accommodate the needs of its customers, H&R Block sought a comprehensive search solution that would simplify the navigation of its site for users of its Internet-based products and services.
The study "The Customer Management Applications Report, 2003--2008" states that both SAP, which has $8.8 billion in overall revenues, and Siebel show about $1.3 billion in CRM revenue.
The move is Onyx's latest as the company aggressively looks beyond the United States for new growth opportunities.
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