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The CCM solutions provider has added enhancements to its flagship product to advance worldwide implementation.
CRM Featured Articles,
Posted 28 Nov 2005
The market is expected to outstrip the growth rates of traditional CRM, with the U.S. market faring substantially stronger than its European counterpart.
CRM Featured Articles,
Posted 28 Nov 2005
More companies are considering business process outsourcing, but deal sizes are dwindling.
CRM Featured Articles,
Posted 25 Nov 2005
Web merchants are offering ways to lure in customers as online retail sales are expected to jump 25 percent this holiday season.
CRM Featured Articles,
Posted 25 Nov 2005
Sage CRM SalesLogix is listed as a leader in both the midmarket and small business categories; analyst says this market will continue to merge its deployment models.
CRM Featured Articles,
Posted 23 Nov 2005
More companies are expected to eliminate monthly fees to attract more online bill payers as gen Xers and Yers drive the growth of Internet banking.
CRM Featured Articles,
Posted 23 Nov 2005
Asia-Pacific airlines outdo their NA counterparts in customer service, but these carriers must manage their sites better to grow.
CRM Featured Articles,
Posted 22 Nov 2005
Five9 cuts phone costs with product enhancements; Knowlagent announces the latest version of its flagship products; and more.
CRM Featured Articles,
Posted 22 Nov 2005
Consolidation continues as SAP strengthens its position in retail, finance, and consumer goods with the purchase of the demand management software developer.
CRM Featured Articles,
Posted 22 Nov 2005
Companies must have the 'insight, vision, and audacity' to gauge workers' feelings, a loyalty report researcher says, to help avoid eroding customer relationships and churn.
CRM Featured Articles,
Posted 21 Nov 2005
Voice-embedded IT applications have the potential to save organizations up to 30 percent on telephone outlay, according to a new report.
CRM Featured Articles,
Posted 21 Nov 2005
The move is seen by industry analysts as a smart IVR play, but some say Nortel and Avaya remain the big fish.
CRM Featured Articles,
Posted 18 Nov 2005
Salesforce reports a record third quarter; RightNow offers Siebel users an alternative; and more.
CRM Featured Articles,
Posted 18 Nov 2005
IPT analysts feel strong industry growth in a short period of time is a sign that this technology is becoming mainstream.
CRM Featured Articles,
Posted 17 Nov 2005
Integrations with Google, PayPal, and UPS enhance the ability to serve online businesses; shopping cart closure and multichannel selling bring relevance to Web shoppers.
CRM Featured Articles,
Posted 17 Nov 2005
Consumers buy on weekdays; marketers should use that knowledge to time email campaigns and search engine bids.
CRM Featured Articles,
Posted 16 Nov 2005
A CRG study indicates that email gaffes in responsiveness and the quality of answers helped retail surpass the telco sector, but Bell Canada secured the top slot in company evaluations.
CRM Featured Articles,
Posted 16 Nov 2005
A rebranding, new features, and multiple language support challenges Web-analytics companies like WebTrends and Omniture.
CRM Featured Articles,
Posted 15 Nov 2005
Firstlogic and Pitney Bowes have verbally agreed not to extend their merger agreement; PB will continue to own 10 percent of Firstlogic.
CRM Featured Articles,
Posted 15 Nov 2005
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