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Budgets expanded in 2004, but expectations still outstripped resources.
CRM Featured News,
Posted 18 Jul 2005
Pricing solution deployments are budgeted at up to $5 million for large companies in this relatively untapped market.
CRM Featured News,
Posted 15 Jul 2005
FrontRange announces positive first quarter results; Entellium enhances its flagship product; Business Objects names a new CIO; and more.
CRM Featured News,
Posted 15 Jul 2005
The leading vendors attracted new customers in 2004; hosted options are in demand.
CRM Featured News,
Posted 14 Jul 2005
Vendors must first lower costs, then collaborate to deliver single-provider choice if they want people to buy.
CRM Featured News,
Posted 14 Jul 2005
Industry leaders meet in New York to discuss secure email measures.
CRM Featured News,
Posted 13 Jul 2005
The company, a possible acquisition target, is cutting staff in the U.S. and Europe.
CRM Featured News,
Posted 13 Jul 2005
Frost & Sullivan presents a what's-hot discussion; financial services, retail, and telecommunications are active cross-selling areas now.
CRM Featured News,
Posted 12 Jul 2005
SAS and HBSC partner to prevent fraud; Amdocs extends its relationship with Acer; ValueClick, Salesforce.com, and ATG announce executive appointments; and more.
CRM Featured News,
Posted 12 Jul 2005
Manufacturing is expected to see the largest gain; money will be spent in areas that include online sales/e-commerce, Web self-service, and IT outsourcing.
CRM Featured News,
Posted 12 Jul 2005
CallMiner adds to its analytics suite a new Web-based reporting and analysis tool that automates the delivery of customized reports.
CRM Featured News,
Posted 11 Jul 2005
Definitions of end point security vary among managers; instant messaging poses a growing threat to sensitive info.
CRM Featured News,
Posted 11 Jul 2005
Shaheen acknowledges the firm did not meet expectations for licensed revenues; there's a new focus on the need to improve, including help from a new CMO and executive vice president of corporate strategy.
CRM Featured News,
Posted 08 Jul 2005
DoubleClick unveils DART Enterprise 6.0; Contact Networks announces its enterprise relationship search application; OfficeMax selects e-Dialog as its marketing partner; and more.
CRM Featured News,
Posted 08 Jul 2005
Avaya and Genesys announce solutions for different sizes, opening more opportunities in the growing market.
CRM Featured News,
Posted 07 Jul 2005
Diverse groups want marketers to understand their life experiences and to build lasting connections.
CRM Featured News,
Posted 07 Jul 2005
The $1 billion merger will create the world's largest contact center solutions company as the market continues to consolidate.
CRM Featured News,
Posted 06 Jul 2005
The takeover gives the world's largest database software maker a shot at being the leader in the retail market space.
CRM Featured News,
Posted 06 Jul 2005
Concerto buys Aspect; SmartCompany releases version 4.0 of its flagship product; Amdocs acquires DST Interactive; and more.
CRM Featured News,
Posted 05 Jul 2005
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