A new, four-month training program dubbed Certified Friendly is designed for hotel, restaurant, attraction, and local government staff.
CRM Featured News,
Posted 07 Sep 2004
Extream Software wins Baltmore utility customer, and more.
CRM Featured News,
Posted 07 Sep 2004
The majority of the call centers and agent positions will move to nearshore/offshore positions, but others will be lost due to increasing self-service options available to customers and DNC regulations.
CRM Featured News,
Posted 03 Sep 2004
INSCI released WebWare ActiveMedia 5.5; Cubistix launched its CRM Front-End 2.0 product; and more.
CRM Featured News,
Posted 03 Sep 2004
DCI's Customer Relationship Management Conference and Exposition this week brought CRM newcomers and enthusiasts together to discuss strategies.
CRM Featured News,
Posted 02 Sep 2004
There's a high correlation between poorly delivered email support and [poor] customer loyalty.
CRM Featured News,
Posted 02 Sep 2004
A handful of McDonald's restaurants have drive-through voice communications routed via a high-speed line to a call center, rather than to an employee on location.
CRM Featured News,
Posted 01 Sep 2004
The Awards recognize superior performance in ROI excellence in customer companies, individual achievement, and vendor leadership.
CRM Featured News,
Posted 01 Sep 2004
Aberdeen interviewed 232 decision-makers at SMB firms to examine the components of business technology that most closely map to the strategic needs of small enterprise.
CRM Featured News,
Posted 31 Aug 2004
The Regence Group has expanded its Onyx deployment; RightNow Technologies announced that Big Brothers Big Sisters has chosen the RightNow Service to support the nationwide rollout of its new, core Agency Information Management system; and more.
CRM Featured News,
Posted 31 Aug 2004
The company now has the ability to build new CRM modules to manage quote generation and product-return processes.
CRM Featured News,
Posted 30 Aug 2004
IBM stated in its announcement of the deal that Venetica will become part of the IBM Software Group's Data Management unit.
CRM Featured News,
Posted 30 Aug 2004
Best Software unveiled ACT! 2005, the latest version of the original desktop contact manager.
CRM Featured News,
Posted 27 Aug 2004
Rockwell FirstPoint Contact has announced its third quarter earnings; HDI a membership association for IT service and support professionals, has partnered with Spherion Corporation; Customer Service Week is the leading motivation program for customer service employees.
CRM Featured News,
Posted 27 Aug 2004
Two unfortunate situations have captured center stage at the end of summer 2004.
CRM Featured News,
Posted 26 Aug 2004
The responses to the surveys reflect what [executives] think on the subject and where it fits into their business plans.
CRM Featured News,
Posted 26 Aug 2004
Presenting financial information from 2003, the report analyzes the workforce management market.
CRM Featured News,
Posted 25 Aug 2004
Online consumers have become more educated and sophisticated over the past year.
CRM Featured News,
Posted 25 Aug 2004
Telerx, an outsource provider of customer care services, has named Carolynn Horrell-Chamoun senior vice president of technology solutions, and more.
CRM Featured News,
Posted 24 Aug 2004
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