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About 40 percent of respondents say they are dissatisfied with their ability to take accurate measurements.
Edocs announced that it has acquired Brightware, a business unit of Firepond that delivers eService software solutions for inbound email response management; Informatica announced a license agreement with the Center for Agribusiness Excellence at Tarleton State University; and more.
Salesforce.com, citing the quite period surrounding IPOs, would not comment on the amended prospectus.
The combined company expects $125 million in 2004 revenues, and says that accelerated growth in the former Phase 2 operations will lead to the creation of 500 jobs in U.S. operations over the next year and a half.
According to the survey, 70 percent of respondents are at least aware of the pay-as-you-go model for enterprise software, but only 20 percent say they are already using it.
Banks are choosing to focus more of their security efforts on identity management, rather than scattering resources across multiple systems.
ScanSoft has introduced the OpenSpeech Recognizer 3.0; more than 50 percent of senior IT executives surveyed agreed that salespeople generally possess good knowledge of their product; and more
The settlement covers nearly 100,000 SBC workers, including those working in call centers, technicians, installers, and telephone operators.
No amount of cultural change will stand if data cannot flow freely and reliably.
The online delivery of CRM technology may actually represent one of the early battlegrounds of technology evolution for the years ahead.
New technologies, from Web services to wireless broadband connections, are opening doors that previously had been bolted shut.
The biggest obstacle to date has been the difficulty in formulating the single view of any given customer.
The biggest adjustments can be cultural.
Brazil, Mexico, and Argentina lead the rapidly growing Latin American call center market. Most notably, Mexico and Argentina are gaining popularity among U.S. firms for their call center needs.
New technologies are boosting the adoption of wireless solutions.
The study claims that U.S. banks will spend $1.9 billion this year on contact center technology, while spending $5.2 billion on personnel.
Much of the news trumpeted at the conference has far-reaching implications for CRM specialists and enterprise application users overall.
NetSuite announced the signing of new customers; Amdocs announced that Rural Cellular Corporation has selected Amdocs for its integrated CRM and billing platform; and more.
The Securities and Exchange Commission has stopped the clock on Salesforce.com's initial public offering.
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