Some companies are finding that industry newcomer NetLedger's integration of back- and front-office data will give them a holistic view that Salesforce.com's front-office only system can't match.
Daily News,
Posted 13 Dec 2002
Consulting firm META Group Inc. this week released what it calls its METAspectrum evaluation, covering the CRM consulting services market. The report indicates an expected growth in CRM services of 5 to 6 percent in 2003.
Daily News,
Posted 13 Dec 2002
According to Datamonitor estimates, the worldwide market for call center component technologies was worth $4.1 billion in 2002, and will increase to $5.5 billion by the year 2007.
Daily News,
Posted 12 Dec 2002
Onyx Software Corp. Wednesday started shipping updated versions of its customer and partner portals that have been rebuilt on XML standards.
Daily News,
Posted 12 Dec 2002
Keynote speakers at DCI's premier Real-Time Enterprise Conference held this week in San Francisco said that companies must be able to access vital information in real time to compete in a changing business atmosphere.
Daily News,
Posted 11 Dec 2002
Of the 600 respondents to the just-released study "The Blueprint for CRM Success," nearly 450 reported at least a partial return on investment.
Daily News,
Posted 11 Dec 2002
PeopleSoft has announced the release of PeopleSoft CRM 8.8 and has introduced three new vertical solutions: CRM for High Technology, CRM for Insurance, and CRM for Energy.
Daily News,
Posted 10 Dec 2002
A portal solution bundled with Big Blue's hardware and software gives SMBs information to improve productivity and reduce costs
Daily News,
Posted 09 Dec 2002
License fee revenue up 35 percent; EPS also rises
Daily News,
Posted 06 Dec 2002
Art Technology Group Inc. and Genesys Telecommunications Laboratories Inc., an Alcatel subsidiary, select new CEO and CTO, respectively.
Daily News,
Posted 06 Dec 2002
Executives on a recent panel say flawed practices and operations within companies, not CRM technology, are to blame for CRM failures.
Daily News,
Posted 06 Dec 2002
The newly formed company offers a suite of three products tailored specifically to help CPG companies solve this problem of data quality, including InfoLync (category management software); ItemLync (product management and supply chain products); and TradeLync (trade promotion and deduction software).
Daily News,
Posted 05 Dec 2002
Reynolds and Reynolds announced Monday it would up its 10 percent minority stake in Networkcar Inc., and purchase the privately held San Diego-based company.
Daily News,
Posted 04 Dec 2002
The survey provides evidence that 92 percent of U.S. consumers form their image of a company based on their experience using their call center.
Daily News,
Posted 04 Dec 2002
Wearable and embedded training devices represent the future of training and instruction for both governmental and business organizations.
Daily News,
Posted 03 Dec 2002
Vignette Vice President of worldwide marketing Nolan Rosen says there are two driving forces behind the acquisition and Vignette's attempts at offering real-time solutions: Companies needing to access and deliver valuable content in any context, and the shift away from huge, monolithic applications towards smaller, custom-built data-delivery models.
Daily News,
Posted 03 Dec 2002
The new release, which will be available on December 11, 2002, as a stand-alone component of the Enterprise Performance Management suite, can be used with PeopleSoft's Enterprise Portal.
Daily News,
Posted 02 Dec 2002
The new release, which will be available on December 11, 2002, as a stand-alone component of the Enterprise Performance Management suite, can be used with PeopleSoft's Enterprise Portal.
Daily News,
Posted 02 Dec 2002
CRM solutions provider Astea International Inc. found that of the nearly 1,900 CEOs surveyed, 56 percent view field service as playing a vital role in their sales and marketing mission, but only 42 percent expected to expand their field service budgets in the coming year.
Daily News,
Posted 02 Dec 2002
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