A numbers debate has some in the industry squirming around the question of declaring either SAP or Siebel the true leader, which should prove interesting if and when Siebel or another firm starts declaring CRM revenues in excess of SAP's numbers in an upcoming quarter.
Daily News,
Posted 06 Feb 2003
Analytics, data-cleansing technology, and contact center platforms will be hot spots in Latin America.
Daily News,
Posted 05 Feb 2003
The scalable customer service software is part of Pegasystems Inc. PegaCARD Services suite of products and an evolution of Pegasystems' card services technology first made available in 1989.
Daily News,
Posted 05 Feb 2003
According to the report, the public sector is set to be the fastest growing sector, with a compounded annual growth rate of approximately 21 percent over the forecast period. The healthcare sector will also see significant growth.
Daily News,
Posted 04 Feb 2003
By using digital sound cards to transfer calls, the product can decrease call abandonment rates by reducing call transfer time without clicks or silences.
Daily News,
Posted 04 Feb 2003
Microsoft Inc. has officially dropped the .NET from its latest large-scale product release. Formerly known as Windows .NET Server 2003, the final product name is Windows Server 2003.
Daily News,
Posted 03 Feb 2003
Choi says her main responsibility is to understand the problems of customers and find ways to provide solutions to those problems.
Daily News,
Posted 03 Feb 2003
A roundup of the top stories in the CRM world during the past week.
Daily News,
Posted 31 Jan 2003
Many companies are seeing value from their installed CRM suites, according to a new study by Peerstone Research Inc., an IT consulting firm.
Daily News,
Posted 30 Jan 2003
Without tools that measure effectiveness, an organization with several PR agencies cannot get an accurate view of their performance, ROI, or their ability to generate impressions in the marketplace. Cymfony's technology will be bundled into MediaMap's Web-based solution called Performa, which enables PR and corporate communications professionals to manage branding efforts and their effectiveness in the media.
Daily News,
Posted 30 Jan 2003
New version of CRM focuses on integration and mobile SFA features and boasts 175 enhancements.
Daily News,
Posted 29 Jan 2003
More and more shoppers are likely to come back to the Web as a shopping channel, which equals increased revenue and customer loyalty, says Larry Freed, president and CEO of ForeSee.
Daily News,
Posted 29 Jan 2003
Report says that some advertisers' Web sites were ill equipped for the increased traffic during the big game.
Daily News,
Posted 28 Jan 2003
Analysts welcome the long-awaited announcement of Siebel's integration into an open standards platform.
Daily News,
Posted 28 Jan 2003
Study reveals that pharmaceutical companies are ignoring the Internet as a channel to reach customers
Daily News,
Posted 27 Jan 2003
Call center agents can make or break a contact center.
Daily News,
Posted 27 Jan 2003
CRM vendors report some sunny financial news as a major earnings reporting week comes to a close.
Daily News,
Posted 24 Jan 2003
A quick review of some of the top news around the industry this past week.
Daily News,
Posted 24 Jan 2003
Applix accepts $8.75M offer from Platinum Equity for CRM Business
Daily News,
Posted 24 Jan 2003
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