A review of some of the hot new products hitting the market this week.
Daily News,
Posted 02 Apr 2003
The newest CRM solution from SAS hopes to build on the successes the company has experienced with other industry specific ASP offerings.
Daily News,
Posted 01 Apr 2003
Intensive training programs, access to sales resources for pre- and postsupport on product demonstrations and implementations, and marketing tools and programs for lead generation are a few of the resources available to Epicor partners through the program.
Daily News,
Posted 01 Apr 2003
The report claims that retailers are looking for IT solutions that can streamline online and offline sales processes.
Daily News,
Posted 31 Mar 2003
Without a predefined set of mutually agreed upon metrics for a CRM implementation, or any large-scale implementation for that matter, failure cannot be accurately measured.
Daily News,
Posted 31 Mar 2003
Many company executives still don't have a clear understanding of what RTE is or how to properly implement it.
Daily News,
Posted 28 Mar 2003
A roundup of CRM news from the past week.
Daily News,
Posted 28 Mar 2003
SAP's new Business One is designed to aid smaller companies better access real-time data; company teams with American Express for distribution, service.
Daily News,
Posted 27 Mar 2003
Microsoft's online CRM strategy is not a threat, competitors say.
Daily News,
Posted 27 Mar 2003
Salesforce.com, Best Software, and SupportSoft are among companies introducing products that help workers more easily send and receive email messages, significantly increase database performance, and shorten help desk or customer service calls.
Daily News,
Posted 26 Mar 2003
The report claims that CRM spending will increase in 2003, and that CRM users are generally more satisfied with their sales force automation applications than with customer service and marketing CRM applications.
Daily News,
Posted 26 Mar 2003
Dovetailing VorTecs computer telephony integration with SER's existing solutions will give the company the opportunity to "change the whole economic model."
Daily News,
Posted 25 Mar 2003
Onyx has teamed up with IBM to offer a new, hosted, "on-demand" CRM solution based on open architecture supporting multiple users from disparate platforms.
Daily News,
Posted 25 Mar 2003
Interaction Advisor features self-learning analytics, rules, and analytics that work together in real time to create offers, multichannel offer execution capabilities, and closed-loop monitoring and analysis of campaigns.
Daily News,
Posted 24 Mar 2003
Technicians using OTIS can reply to customer questions via email text or with an embedded video stream that shows the end user how to resolve the problem.
Daily News,
Posted 24 Mar 2003
Synergex announced it has released a new CRM analytics subscription service called VisualSmart, intended to work with data generated by Salesforce.com.
Daily News,
Posted 21 Mar 2003
A round up of CRM news from the past week
Daily News,
Posted 21 Mar 2003
CRM can be part of an innovation agenda, but it will more likely show up as part of a broader effort, such as a knowledge-worker empowerment strategy.
Daily News,
Posted 20 Mar 2003
ePartners offers a money-back guarantee on its MS CRM implementations.
Daily News,
Posted 20 Mar 2003
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