Part of the University of Michigan's American Customer Satisfaction Index (ACSI), which periodically rates customer satisfaction from zero to 100 in key market areas, the report includes scores for four categories of e-commerce.
Daily News,
Posted 18 Feb 2003
Magic Quadrant '03: The report puts leading service providers into four key areas (challengers, leaders, niche players, and visionaries), all measured against each other by their ability to execute.
Daily News,
Posted 18 Feb 2003
The HDI 2002 Salary Survey; Egain's new customer service--management software release; Epicor's Clientele Customer Support 8.1 is now available; Clear Technologies and Harte-Hanks announce exec promotions/appointments.
Daily News,
Posted 14 Feb 2003
Years of stamping Web addresses on everything from TV commercials to business cards has paid off only if the site is worth visiting more than once.
Daily News,
Posted 13 Feb 2003
Datamonitor's recent study found political instability and threats of terrorism worldwide make some countries less attractive; many companies are looking to Canada as an alternative.
Daily News,
Posted 13 Feb 2003
Revenues for the year were $209 million, a 12 percent increase over 2000; the company credits the gains to streamlining efforts.
Daily News,
Posted 12 Feb 2003
Rogers' message was for organizations to focus on individual customers based on the information customers provide.
Daily News,
Posted 12 Feb 2003
Market Central anticipates closing the transaction during early March.
Daily News,
Posted 11 Feb 2003
Using Ask Jeeves's technology customers can find answers to questions like "What Novartis products treat cancer?" or "Where can I find information on a product free-trial offer?" and be directed to the appropriate answer or trial prescription.
Daily News,
Posted 11 Feb 2003
The module allows companies to automatically update regularly changing Web content like service, support, product orders, shipping, and billing on their customer service portals.
Daily News,
Posted 10 Feb 2003
Salesforce.com today announced the availability of upgraded versions of its online service, including improved activity management tools, reporting enhancements, and marketing automation updates, among other updates.
Daily News,
Posted 10 Feb 2003
Oracle Corp. has tapped Robb Eklund, as its new vice president of marketing; Allant Group Inc. has announced the appointment of Michael Reynolds as executive vice president of business development; Convergys Corp. announced earlier this week that it has acquired Cygent Inc.
Daily News,
Posted 07 Feb 2003
A numbers debate has some in the industry squirming around the question of declaring either SAP or Siebel the true leader, which should prove interesting if and when Siebel or another firm starts declaring CRM revenues in excess of SAP's numbers in an upcoming quarter.
Daily News,
Posted 06 Feb 2003
Analytics, data-cleansing technology, and contact center platforms will be hot spots in Latin America.
Daily News,
Posted 05 Feb 2003
The scalable customer service software is part of Pegasystems Inc. PegaCARD Services suite of products and an evolution of Pegasystems' card services technology first made available in 1989.
Daily News,
Posted 05 Feb 2003
According to the report, the public sector is set to be the fastest growing sector, with a compounded annual growth rate of approximately 21 percent over the forecast period. The healthcare sector will also see significant growth.
Daily News,
Posted 04 Feb 2003
By using digital sound cards to transfer calls, the product can decrease call abandonment rates by reducing call transfer time without clicks or silences.
Daily News,
Posted 04 Feb 2003
Microsoft Inc. has officially dropped the .NET from its latest large-scale product release. Formerly known as Windows .NET Server 2003, the final product name is Windows Server 2003.
Daily News,
Posted 03 Feb 2003
Choi says her main responsibility is to understand the problems of customers and find ways to provide solutions to those problems.
Daily News,
Posted 03 Feb 2003
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