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BlueRoads has announced that Sana Security deployed BlueRoads 5; San Francisco Giants implement a wireless LAN at SBC Park, and more.
Age may be the single most reliable predictor of who will tolerate overseas assistance and who won't.
Continental selected Voxify's Automated Agents solution to help manage non-value-added customer calls.
Too many companies in the past looked at CRM and related technologies as magic bullets that would solve their CRM challenges.
One half of U.S. businesses claim to be customer-centric, but a new study shows that far fewer live up to the promise.
PeopleSoft will offer credits of as much as $100,000 to customers willing to upgrade certain versions of its software before the end of 2004.
Siebel takes the top honor as the CRM Leader, with other eight firms clustered in the Challenger segment.
An Aberdeen report compiles responses from 223 companies that hire employees paid by the hour, who represent nearly 60 percent of the overall job market.
Loyalty leaders in the IT industry experienced significant growth levels compared with their counterparts.
Timothy Chou led the firm's hosted-applications efforts for years and reportedly remains with the company in an unspecified role.
There are two fundamental types of language, according to Tim Berners-Lee, director of the World Wide Web Consortium: natural language, classified as soft and evolving; and computer language, which takes a solidly defined, hard-language approach.
It's been a difficult year for email marketers, particularly with the enactment of the federal CAN-SPAM legislation.
A new report evaluates seven on-demand CRM providers: ACCPAC CRM (now a unit of Best Software), Entellium, NetSuite, RightNow, SAVO, Salesforce.com, and Siebel On-Demand.
There is increasing adoption of mobile and wireless devices, with tablet PCs expected to gain more and more in popularity in the next few years.
The biggest news is the acquisition of eAssist.
Brand building was ranked highest among marketing priorities, despite the strong positioning efforts many vendors employed during the tech boom; the brand-building efforts may reflect both fresh faces and survivors looking to establish new markets.
According to a new report by the Service & Support Professionals Association, it's possible to predict during the recruiting phase who the top performers might be, and hire accordingly.
The CVP supports speech-enabled and touch-tone applications that can be integrated with back-end data and business rules accessible through the Web, using Java 2 Enterprise Edition and VoiceXML standards.
BCE Elix, and the city of Montreal announced the launch of telephone applications that provide Montrealers with an enhanced, 87-ACCES automated telephone-service system, and more.
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