In a poll of 111 corporate decision-makers at firms with more than $500 million in annual revenues, three quarters of the survey group expressed satisfaction with its CRM results. The largest obstacle to success, cited by nearly half the survey group, was corporate resistance to the process changes that come as part of a CRM transformation.
Daily News,
Posted 06 Mar 2003
Siebel said its acquisition of Janna was a move to integrate Janna's technology into the Siebel eBusiness Applications; industry watchers say it is common practice at many companies to eventually drop support for acquired products.
Daily News,
Posted 05 Mar 2003
Firstwave Technologies announced Tuesday the acquisition of Connect-Care, a CRM software developer for the software industry, through a merger with a subsidiary of Firstwave.
Daily News,
Posted 05 Mar 2003
The number one challenge facing businesses today is the integration of old and new technologies, says systems integrator BEA.
Daily News,
Posted 04 Mar 2003
Hewlett-Packard's creation of a dedicated Web services management team allows HP to both defend the current marketplace and still help partners see opportunities to go to market with a product and bring new value to customers.
Daily News,
Posted 04 Mar 2003
The news bodes well for Salesforce.com, which targets sales professionals for its products by providing them with a lower-cost alternative to large software implementations; also fueling sales at the company are some recent, large corporate-customer wins.
Daily News,
Posted 03 Mar 2003
The product, called Customer Choice Platform, blends outsourced live support with the company's proprietary software solutions.
Daily News,
Posted 03 Mar 2003
Giving customers software that they have complete access control over and by making it fully compatible with existing ACT! programs has put Best in a good position to continue to turn good profits.
Daily News,
Posted 28 Feb 2003
Merger and acquisition news for Cobalt Group and Cowboy Corp.; Sybase and AvantGo. Product announcements from Alinean; FrontRange Solutions;ServiceWare. Exec changes at Connextions and Curl Corp.
Daily News,
Posted 28 Feb 2003
Microsoft is attempting to leverage its momentum with resellers, VARs, and systems integrators to attract potential customers to its recently released CRM offering at a series of seminars, called Microsoft Business Solutions Insight, to be held around the United States.
Daily News,
Posted 27 Feb 2003
Email can be saved, but only when companies get serious about staffing it full-time, rather than rotating agents off and on call-taking duties.
Daily News,
Posted 27 Feb 2003
Eyretel, a U.K.--based provider of compliancy and recording solutions, would give Witness a much greater geographic scope.
Daily News,
Posted 27 Feb 2003
J.D. Edwards and ClientLogic are setting up shop in India; the news comes fast on the heels of a report by Datamonitor that claims that political and economic instability in India has American companies choosing Canada for offshore call center development.
Daily News,
Posted 26 Feb 2003
An effective employer/employee relationship will create various benefits, including lower employee training costs, higher levels of customer care and satisfaction, and enhanced synergy between a company's culture and the needs and desires of its employees.
Daily News,
Posted 26 Feb 2003
The company has given no exact target dates or hard numbers, but it may be looking to see U.S. revenues increase to about 50 percent of total operations.
Daily News,
Posted 25 Feb 2003
The goal is to help organizations graduate from descriptive analytics to prescriptive analytics; the difference is that descriptive analytics captures historical customer data, where as prescriptive analytics creates actionable analysis on the data captured.
Daily News,
Posted 25 Feb 2003
The report focused on markets that held the most potential for growth in six areas: automotive, travel and leisure, healthcare and pharmaceuticals, logistics, financial services, and the public sector.
Daily News,
Posted 24 Feb 2003
Microsoft announced this week that its Microsoft CRM solution has gained some traction with resellers and company partners; ChannelWave Software will introduce an updated version of its flagship partner relationship management product; IntelliCorp has appointed George D'Auteuil Jr. to the position of chief executive officer; Precision Response has announced the promotion of Miguel Ramos to vice president of strategic planning.
Daily News,
Posted 24 Feb 2003
Siebel says it worked from press releases and 2002 earnings reports from competitors, filling in the blanks with published 2001 data and customer-analytics industry-growth projections; one industry analyst notes, however, that formal 10-K reports will not be available until March, and favors a more deliberate approach to declaring leadership.
Daily News,
Posted 21 Feb 2003
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