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The NFL franchise is using the technology to improve customer communication and service.
Pragmatech names SPSS veteran Zanghi as CEO; OutStart acquires Participate Systems; Firstlogic teams up with the University of Utah; and more.
The on-demand SFA provider will name a new chairman at a later date.
WebTrends and ExactTarget partner; Indus powers up Atmos Energy; Salesforce.com rocks Yamaha; and more.
The cable television and telecommunications service company uses quality monitoring and evaluation tools to improve service and sales.
Cost savings will prompt organizations to offer customers better ways to serve themselves.
A new study examines the customer's selection criteria between agency and travel-supplier Web sites.
Convergys buys Finali; White Pajama puts its name to sleep; BlueRoads and SugarCRM announce new releases; and more.
Safety, ease of use, and bill payment services lead the way to customer satisfaction, but institutions must compete with other channels.
The Federal Communications Commission says certain IP-based services are not subject to state regulation.
Several new solutions aim to put greater power on the teller and tele-agent desktop.
Selectica names "bullish" CEO; Dexterra appoints COO; Empirix announces three new executives; and more.
Datamonitor predicts that South Africa will see tremendous growth as a customer service hot spot.
The Midwest utility integrates disparate customer information systems after a merger and an acquisition.
A new Aberdeen Group survey shows that organizations are slow to adopt channel price-management strategies.
Nuasis announces survey results on offshoring; BlueRoads and Witness Systems release new functionality; Acxiom acquires ChinaLoop; and more.
Oracle sets a November 19 deadline for shareholders, but the takeover battle may last longer.
CRM vendors flock to high-capacity online promotional capabilities.
Managed care organizations are broadening the reach of their Web sites to better serve their members, providers, staffs, and brokers.
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