Companies in general are looking to be more customer-centric than ever, and this will help many in the tech sector.
Daily News,
Posted 06 May 2003
The report, titled "The Case for Knowledge Management in CRM," says that KM has been slow to develop in CRM processes.
Daily News,
Posted 05 May 2003
The firm has two components to its customer service call-back policy, the 2 Hour Call Back Guarantee and the 2 Hour Call back Challenge.
Daily News,
Posted 05 May 2003
According to Forrester Research's Paul Hamerman, although Oracle had a late start out of the gate--falling behind Microsoft, Siebel Systems, PeopleSoft, and others with CRM mid-market initiatives--there is still plenty of room for Oracle.
Daily News,
Posted 02 May 2003
This week in CRM news: NetLedger gets vertical, Onyx expands financial services CRM, RightNow has great quarter, and more.
Daily News,
Posted 02 May 2003
Having a winning season always boosts ticket sales, but most attendees concur that it takes more than a winning record to keep filling the stands.
Daily News,
Posted 01 May 2003
One major problem with technology is that it will make marketing even more intrusive.
Daily News,
Posted 01 May 2003
Products and services that hit the market this week from Pivotal, Sprint, Gartner, and others.
Daily News,
Posted 30 Apr 2003
Siebel announces the expansion if its strategic alliance with BEA Systems in the hope of strengthening its commitment to providing an easier integration environment for users of Siebel 7.
Daily News,
Posted 30 Apr 2003
PRM scored the highest for sales deployments, with 66 percent of sales respondents saying they had received demonstrable ROI.
Daily News,
Posted 29 Apr 2003
The Nice Feedback can route callers automatically, obviating the need for agent involvement. Additionally, callers can choose to have their voice complaint tape recorded, which can then be automatically linked to the survey results to gain greater insight.
Daily News,
Posted 28 Apr 2003
Big players falter, while smaller firms flourish.
Daily News,
Posted 25 Apr 2003
In the news of the week: Best Software realigns, Dendrite makes acquisition move, and Salesforce.com taps former Siebel executive for board of directors.
Daily News,
Posted 25 Apr 2003
Siebel Systems posted an earnings drop of 92 percent and a revenue skid of more than 30 percent for the first quarter ended March 31. However, the dismal numbers were in line with what analysts and the company expected for the period.
Daily News,
Posted 24 Apr 2003
Witness Systems today announced the completion of its acquisition of Eyretel, a U.K. provider of high-volume recording solutions.
Daily News,
Posted 23 Apr 2003
This past week Microsoft, Apropos, Firstlogic, and others announced new products.
Daily News,
Posted 23 Apr 2003
Based on the Gartner eService Suite Magic Quadrant, a methodology that measures both a company's completeness of vision and its ability to execute that vision, Siebel remains the lone leader in the this arena, while RightNow has emerged as the lone challenger.
Daily News,
Posted 23 Apr 2003
Aberdeen Group polled more than 325 customers of Siebel to gauge how effective they deem their CRM implementations.
Daily News,
Posted 22 Apr 2003
CRM vendors seeking to enter or already in Asia must focus their limited resources on growing revenues in only one or two geographies where their product and pricing are a good market match, says research firm Datamonitor.
Daily News,
Posted 21 Apr 2003
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