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A partnership with former rival Omniture will bring together clients of both companies.
A New York State county plans to use mySAP CRM for first responders.
Aastra Technologies Limited to acquire EADS Enterprise Telephony Business; NetSuite unveils multicurrency credit card processing; Bliss deploys CommercialWare for channel transparency; and more.
The marathon takeover battle ends with a handsome payoff for PeopleSoft shareholders, but questions for customers.
Cincom Systems announces its second deployment for Milacron; Qatar Telecom goes live with Convergys; KnowNow donates software to RAINN; and more.
Cognos unveils its latest upgrades in enterprise corporate planning capabilities, designed to provide a real-time single view of a company's operations.
Most firms' analytical activity is fairly rudimentary, according to a new study.
A Yankee Group study says the vendors rank number one and number two, respectively, as the IP telephony solution providers of choice.
Hospitality Solutions rolls out SalesLogix; Harte-Hanks helps Collections Etc. better target customers; DoubleClick and Omniture begin product migration; and more.
The new 11i.10 release is designed to give companies a more holistic view of customers.
The research and information giant adds CRM to its host of services.
Paymentech helps Pepsi go cashless; ReleMail certifies email; Selectica to merge with I-many; and more.
Portugal Telecom Group signs on with edocs; T-Mobile Hungary deploys Amdocs CRM; CMO Council extends memberships into Europe; and more.
Analog Method unveils its first hosted partner extranet.
The utility company uses e-billing to shift customers from the phone to the Web--and has upped customer satisfaction in the process.
EdGenuiti clinches a new customer and supports a new server platform; Salesforce.com engages a political figure; SAP adds telecommunications vertical support for mySAP users; and more.
Active Decisions is offering Consumer Reports product information online and at retail locations to help customers make the best purchasing decisions.
A new study cites high frontline employee turnover and the complexity of financial institutions' CRM programs as the primary culprits.
Musicland Group employs mystery shopping; Data Sciences chooses Parature; NetSuite forecasts the future; and more.
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