The report examines the concept of the Life Time Value (LTV) of a customer relationship and the strategies, practices, and benchmarks used to maximize and measure customer retention.
Daily News,
Posted 13 May 2003
Some executives may see themselves faced with an important decision: whether to spend IT dollars to upgrade systems that may become obsolete, or to invest heavily in CRM technologies based on new systems that may or may not take precedence.
Daily News,
Posted 12 May 2003
All three of the EPM for Industries solutions will be available in the fourth quarter of 2003.
Daily News,
Posted 12 May 2003
Hilton's OnQ system integrates all the primary functions of the hotel, including front office, housekeeping, accounting, finance, human resources, night audit, groups and packages, revenue management, and forecast management.
Daily News,
Posted 09 May 2003
Salesforce.com has officially announced its first quarter of profitability; Kanisa, a provider of customer service applications, has appointed Bruce Armstrong as CEO.
Daily News,
Posted 09 May 2003
Envision Telephony and Utopy partnered today to use speech recognition and analytics tools to get a better understanding of agent performance and how it relates to customer satisfaction and loyalty.
Daily News,
Posted 08 May 2003
Any CRM initiative is only as good as the people involved, and PeopleSoft is aiming to help companies hire the right people for the job with its new Recruitment Solutions 8.9.
Daily News,
Posted 08 May 2003
Salesforce.com grabbed the Codie for Best Software Service, and for the second year in a row the ASP was named Best Customer Relationship Management Program.
Daily News,
Posted 07 May 2003
PeopleSoft's 170 enterprise software programs are now available in Linux versions; e-talk,'s new functionality, e-talk Recorder, is announced; and Answerthink has introduced Rapid Insight, a business intelligence solution designed to add decision making support and financial analytics to enterprise systems.
Daily News,
Posted 07 May 2003
ClientLogic and Siebel have agreed to implement a rolling payment plan for customers, enabling them to absorb the blow of large CRM implementations over time.
Daily News,
Posted 06 May 2003
Companies in general are looking to be more customer-centric than ever, and this will help many in the tech sector.
Daily News,
Posted 06 May 2003
The report, titled "The Case for Knowledge Management in CRM," says that KM has been slow to develop in CRM processes.
Daily News,
Posted 05 May 2003
The firm has two components to its customer service call-back policy, the 2 Hour Call Back Guarantee and the 2 Hour Call back Challenge.
Daily News,
Posted 05 May 2003
According to Forrester Research's Paul Hamerman, although Oracle had a late start out of the gate--falling behind Microsoft, Siebel Systems, PeopleSoft, and others with CRM mid-market initiatives--there is still plenty of room for Oracle.
Daily News,
Posted 02 May 2003
This week in CRM news: NetLedger gets vertical, Onyx expands financial services CRM, RightNow has great quarter, and more.
Daily News,
Posted 02 May 2003
Having a winning season always boosts ticket sales, but most attendees concur that it takes more than a winning record to keep filling the stands.
Daily News,
Posted 01 May 2003
One major problem with technology is that it will make marketing even more intrusive.
Daily News,
Posted 01 May 2003
Products and services that hit the market this week from Pivotal, Sprint, Gartner, and others.
Daily News,
Posted 30 Apr 2003
Siebel announces the expansion if its strategic alliance with BEA Systems in the hope of strengthening its commitment to providing an easier integration environment for users of Siebel 7.
Daily News,
Posted 30 Apr 2003
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