Enkata Technologies claims that contact center inefficiencies account for up to 30 percent of business's annual customer care expenses.
Daily News,
Posted 28 May 2003
The Alexander Group has announced the release of SalesTime Maker Version 4.0; ScanSoft has released a new product called SpeechPearl XML 1.0; and ACCPAC International released ACCPAC Insight, an enterprise reporting-and-analysis software suite.
Daily News,
Posted 28 May 2003
SoundBite 4.0 uses interactive voice messaging in place of customer service reps.
Daily News,
Posted 27 May 2003
Although few companies have achieved an across-the-board customer-centric philosophy, many are on the right track.
Daily News,
Posted 27 May 2003
Alinean recently released results of ongoing research on the merits of IT spending; SAS announced a three-year, $100,000 software grant to help the Ohio Department of Natural Resources; and Banter has announced the appointment of Christopher D. Brennan as president and CEO.
Daily News,
Posted 23 May 2003
The companies studied saw a median cash flow ROI of 55 percent over three years, with a breakeven of 22 months and considerable productivity gains across enterprisewide operations.
Daily News,
Posted 22 May 2003
The solution is designed to reduce call handling times, increase the quality of customer interactions, monitor individual agent performance, analyze call-handling trends, and enable all calls and interactions to be recorded and made instantly searchable.
Daily News,
Posted 22 May 2003
The evaluation of CRM services market focuses on commercial and nonprofit organizations attempting to improve client or constituent relations via strategy formulation, software selection, software implementation, business process improvement, training, and deployment.
Daily News,
Posted 21 May 2003
Oracle releases a new sales tool; Alinean helps companies better gauge competition; Talisma and Primus partner; and more...
Daily News,
Posted 21 May 2003
Predictive Web Analytics merges SPSS's data mining and predictive modeling solution, Clementine 7.0, with the NetGenesis 6.0 Web analytics platform.
Daily News,
Posted 20 May 2003
For those companies attempting to make real time happen now, it is important to work closely with network service providers to determine what parts of the business can be updated into real time.
Daily News,
Posted 20 May 2003
One key finding revealed by the study is that many companies lacked the knowledge of how and what they should be measuring to determine the success or failure of an initiative.
Daily News,
Posted 19 May 2003
Leveraging the expertise of an experienced advisor can reduce internal staff costs and the external legal fees by as much as half.
Daily News,
Posted 19 May 2003
NetLedger to bring its hosted business management application, NetSuite, to Australia; KANA announced the results of two recent examinations of the state of online customer service; Oracle announced that software industry analyst Charles Phillips will leave Morgan Stanley to join Oracle.
Daily News,
Posted 16 May 2003
Nearly 1.2 million agent positions in the region, 150,000 (12 percent) are currently outsourced to a third party within EMEA. Datamonitor predicts this number will have almost doubled to 290,000 by 2007.
Daily News,
Posted 15 May 2003
The new partnership has spawned a service called PhaseOne on Demand, which is essentially a utilitylike service for companies looking to quickly launch Siebel.
Daily News,
Posted 15 May 2003
The decision comes on the heels of Siebel's disclosure that on Friday it had received an inquiry from the SEC regarding a possible violation of Regulation Fair Disclosure.
Daily News,
Posted 14 May 2003
ACT! on your Blackberry; ChannelWave hits the mid-market; Motiva makes largest upgrade in years; and more.
Daily News,
Posted 14 May 2003
The upgrades are designed to increase calculation speeds and automate modeling and distribution analysis.
Daily News,
Posted 13 May 2003
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