Zeacom's screen pop capabilities can cut as many as 12 seconds from of each call, according to Zeacom CEO Miles Valentine.
Daily News,
Posted 10 Jul 2003
Oracle CEO Larry Ellison painted a grim picture of the competitive landscape, noting that SAP AG's dominance in the applications market would be hard to shake by any single vendor.
Daily News,
Posted 10 Jul 2003
The study focused on 147 call center managers and senior executives from 24 wireless, wire-line, cable, and satellite companies.
Daily News,
Posted 09 Jul 2003
Onyx Software has released CRMExpress; WebSideStory has introduced new campaign analytics and optimization capabilities for its HitBox Enterprise analytics service; Genesys Telecommunications Laboratories is extending its Internet Protocol (IP) family with the introduction of Enterprise IP Contact Center.
Daily News,
Posted 09 Jul 2003
Integration in the mobile computing space will grow steadily in the next few years, particularly those engaged in mobility projects today that have identified specific mobile technologies or horizontal applications as areas of focus for the near future.
Daily News,
Posted 08 Jul 2003
According to Meta Group's new poll, 75 percent of the organizations queried will spend the same or more on CRM in the next 12 months. The remaining 25 percent is expecting to spend less.
Daily News,
Posted 08 Jul 2003
Two-thirds of the companies surveyed across France, Germany, Italy, the Netherlands, and the United Kingdom say that customer satisfaction and loyalty within their organization is suffering due to the bad data.
Daily News,
Posted 07 Jul 2003
Siebel Systems announced it would cut significant numbers of staff to keep operating margins high amid downgraded earnings estimates for the second quarter ended June 30.
Daily News,
Posted 07 Jul 2003
Lawson Software yesterday introduced its Retail Comp Store Metrics Data Mart and Store Operations to improve store level profitability.
Daily News,
Posted 03 Jul 2003
Yankee Group research report, "Enterprise Instant Messaging is All About Integration" finds that instant messaging as a form of communication within and between enterprises and their clients, prospects, and partners is growing steadily; Impact Information Technologies announced that it has expanded its software portfolio with the acquisition of Arcidea; Pivotal has added Eric Rosenfeld to its board of directors.
Daily News,
Posted 03 Jul 2003
If the deal goes through, CEO Larry Ellison originally said he plans to jettison all of PeopleSoft except programmers and development staff.
Daily News,
Posted 02 Jul 2003
SAS has released SAS Marketing Optimization, a new solution designed to enable direct marketers to improve their campaign management processes; Tigerpaw Software announced the release of its newest product, Tigerpaw Business Suite Enterprise 9; and Qualte today announced the addition of qChat.
Daily News,
Posted 02 Jul 2003
Roughly 85 percent of the registrations occurred online (primarily at www.donotcall.gov).
Daily News,
Posted 01 Jul 2003
More than half (54 percent) of the respondents said their agencies involve customers in the development of customer services; only one third (34 percent) of respondents said they believe their agencies are effective at delivering tailored customer services.
Daily News,
Posted 01 Jul 2003
The two ASPs are partnering to provide clients with more detailed marketing capabilities.
Daily News,
Posted 30 Jun 2003
New study is a compilation of previously unpublished research from 21 of Gartner's CRM analysts.
Daily News,
Posted 30 Jun 2003
Oracle CEO Larry Ellison dared attendees at the company's Appsworld event in London to "spend less to know more;" Spherion Corporation announced it has opened a new bilingual contact center near Panama City, Panama; Skywire Software has announced that it has acquired iWave Integrator from NEON Systems; and WebSideStory announced the appointment of Rand Schulman as chief marketing officer.
Daily News,
Posted 27 Jun 2003
Intentia yesterday announced its migration path for J.D. Edwards to Intentia's Movex Collaboration applications.
Daily News,
Posted 26 Jun 2003
Beneath seemingly sedate growth in CRM market--an average annual rate of 6.7 percent, according to a new report by Aberdeen Group--is a massive shift in how user organizations will acquire and pay for CRM solutions.
Daily News,
Posted 26 Jun 2003
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