Siebel Systems and SeeBeyond announced Tuesday the general availability of the Siebel Call Center Real-Time Integration Solution Powered by SeeBeyond; ePeople has launched ePeople Teamwork for PeopleSoft CRM Sales 8.8; and eAssist Global Solutions Monday announced the availability of eAssist NetAgent 6.1.
Daily News,
Posted 17 Sep 2003
The company made note of added functionality across marketing, sales, and service to improve business effectiveness.
Daily News,
Posted 16 Sep 2003
Aprimo focuses on four states of marketing expenditure, including budget, forecasted expense, committed expense, and actual expense.
Daily News,
Posted 16 Sep 2003
When coupled with Convergys's real-time product bundling and discounting capabilities, which can be used to attract new customers, carriers using these Convergys billing solutions will be better positioned for the effects of WNP, according to the company.
Daily News,
Posted 15 Sep 2003
Some industry watchers claim that Oracle's downturn in software licensing revenues indicates that anticipated overall IT spending recovery is not at hand; others are holding steady with previous ratings on the company.
Daily News,
Posted 15 Sep 2003
Business intelligence (BI) solutions provider Actuate this week announced an expansion of its UpTrade Program; Sprint has unveiled five regional executive--briefing centers; Chordiant has announced the appointment of R. Andrew Eckert to Chordiant's board of directors.
Daily News,
Posted 12 Sep 2003
European call center spending among financial services organizations grew 130 percent since 1998--a large chunk of that came from U.S. companies moving operations overseas and outsourcing back-office operations.
Daily News,
Posted 11 Sep 2003
Oracle CEO Larry Ellison says the new server architecture can lower costs and provide increased reliability.
Daily News,
Posted 11 Sep 2003
Forty-four percent of uninsured consumers who plan to apply for health insurance in the next year say they will do so online.
Daily News,
Posted 10 Sep 2003
ChannelWave Software has released ChannelWave 6; Kaidara Software introduced Kaidara Advisor 3.0; Surebridge announced new bundled pricing for CRM Online by Surebridge.
Daily News,
Posted 10 Sep 2003
During the product launch presentation Howard Dresner explained that Cognos's dedication to converging interactive-analysis capabilities with deep reporting functionality places Cognos in a leader position in the firm's Enterprise Business Intelligence Suite and Reporting Software Magic Quadrant.
Daily News,
Posted 09 Sep 2003
To make up for lost revenue opportunities associated with DNC compliance, Siebel is encouraging customers to capitalize on inbound service calls by turning them into sales calls.
Daily News,
Posted 09 Sep 2003
According to "Hosted CRM Popularity Continues to Grow," 35 percent of survey respondents said they already use hosted CRM products; 85 percent of respondents said they would evaluate hosting as they enter the market for CRM solutions.
Daily News,
Posted 08 Sep 2003
Business Objects Enterprise 6.1 provides enhanced performance and analysis features.
Daily News,
Posted 08 Sep 2003
PeopleSoft Thursday held a meeting with analysts to discus the way the company will market products now that its merger with J.D. Edwards has closed; HP this week announced it will acquire Talking Blocks; Elix today announced the launch of an online benchmark study specifically designed for contact centers; and TuVox has appointed Christoph Mosing vice president of professional services.
Daily News,
Posted 05 Sep 2003
Symon aims to integrate its real-time communication solutions with TargetVision's visual communication products.
Daily News,
Posted 04 Sep 2003
Firms should be making investments in new functionalities like call center text-mining, event triggering, profiling, lead management optimization, marketing resource management, scenario planning, dynamic pricing tools, and partner relationship management.
Daily News,
Posted 04 Sep 2003
Meta Group's "Data Quality Tools Evaluation Report" states that data quality-adoption rates are expected to expand 20 to 30 percent annually during the next three to five years.
Daily News,
Posted 03 Sep 2003
SAP AG today announced complete details on the new intellectual property management (IPM) capability included in the recently announced new release of mySAP CRM; Expertcity has debuted an online ROI calculator; and Positive Software Systems has announced the commercial availability of ContactQ.
Daily News,
Posted 03 Sep 2003
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