According to market research, there is a strong link between agent performance and customer churn.
Daily News,
Posted 31 Jul 2003
The benefits of EII range from improving the real-time characteristics of business intelligence to easing mergers and speeding development of enterprise portals and e-business integration applications.
Daily News,
Posted 30 Jul 2003
Oracle has released the latest version of its E-Business Suite; UpShot announced its UpShot Dashboard and integration with Lotus Notes; Deltek Systems is releasing three new products: Deltek Vision 2, Deltek Costpoint 5, and Deltek Time Collection 5; and Pipkins has announced a new feature called the Real Time Intraday Optimization Suite.
Daily News,
Posted 30 Jul 2003
The ERP functionality will link to NetLedger's Web hosted e-commerce capabilities to provide customer, vendor, and partner views of the business transactions.
Daily News,
Posted 29 Jul 2003
AltiGen says it chose Convergion because of its nationwide reach and expertise in telecom, CRM, and contact centers.
Daily News,
Posted 29 Jul 2003
According to Gartner, 48 percent of North American enterprises surveyed said the economic slowdown has caused them to reduce spending on Web services development, but not so much as to discontinue these projects.
Daily News,
Posted 28 Jul 2003
Business Objects has acquired Crystal Decisions in a deal valued at $820 million; Hyperion announced this week its plans to acquire BI firm Brio; Art Technology Group turned its first profit; and Arthur D. Little this week announced that Thomas Manning will assume the managing director role.
Daily News,
Posted 25 Jul 2003
META analysts' various sources for generating vendor ratings include vendor surveys, customer references, META research data, and the analysts' collective experience in covering the ChRM market.
Daily News,
Posted 24 Jul 2003
Microsoft announced plans to accelerate the release of an international version of Microsoft CRM; to revamp MS CRM's licensing agreements; and to change its certification process for resellers.
Daily News,
Posted 24 Jul 2003
Interwoven has released Interwoven 6, which it says can boost the effectiveness of a company's CRM strategy; Pointsec Mobile Technologies has developed a new security system for sales and marketing professionals and their PDAs; Cognos has released Cognos Metrics Manager Version 2.
Daily News,
Posted 23 Jul 2003
Siebel Systems reported its sales and earnings for the quarter ended June 30, 2003. Revenues for the second quarter of 2003 were $333.3 million; Chordiant reported revenues for the second quarter of 2003 ended June 30 of $17.1 million; Ascential Software saw some positive numbers for the second quarter ended June 30: revenue was $39.9 million.
Daily News,
Posted 23 Jul 2003
The survey indicates that price remains a major concern for business travelers; survey results also indicate that brand and reputation are significant factors when it comes to making business travel arrangements.
Daily News,
Posted 22 Jul 2003
According to a recent study, 32 percent of the typical workweek is spent helping others resolve questions.
Daily News,
Posted 22 Jul 2003
A recent Aberdeen Group study reveals that enterprises are expected to increase their technology budgets by an average of 3.4 percent over the next six to 12 months, and CRM-related applications are helping to fuel the growth.
Daily News,
Posted 21 Jul 2003
Even after PeopleSoft announced Friday that it has completed its acquisition of J.D. Edwards, Oracle still insists it will complete its hostile takeover of the combined company.
Daily News,
Posted 21 Jul 2003
PeopleSoft has completed its acquisition of J.D. Edwards; Green Beacon Solutions announced that it has entered into a marketing partnership with Narragansett Technologies; SAP AG reported a slip in sales for the quarter ended June 30; and Salesforce.com has added Peter Gassner to the company's executive team as general manager and senior vice president for sforce.
Daily News,
Posted 18 Jul 2003
A major business-process shift is taking place, where sales reps are letting technology do the talking to doctors.
Daily News,
Posted 17 Jul 2003
Kanisa5 is designed to improve agent productivity and reduce incident volume by incorporating various features like one-click CRM-data access, self-learning guided-search capabilities, and collaboration capabilities that help agents digitally connect to experts via a digital chat forum.
Daily News,
Posted 17 Jul 2003
Identifying valuable customers using CRM solutions is key, because it allows retailers to target them with increased service levels, this generating more revenue.
Daily News,
Posted 16 Jul 2003
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