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Users can see all of their deals, leads, and contacts on a map and get driving directions and location context for each contact.
Personalization will help ExactTarget customers increase Web conversion rates.
Xerox researchers are teaching computers to identify and route social media sentiment data to the humans who can best respond.
Expanded Email Marketing Suite will integrate predictive content, mobile optimization, and automation for data-driven campaigns.
Adds location-based messaging, MMS, and rich push notifications.
Cloud-based call center solution provides automated call distribution, IVR, and call reporting.
The combined entity will have collected more than 300 Million surveys by the end of 2013.
Dialer, ACD, and IVR are included in the product offering.
The app lets people access government services desktops, smartphones, tablets, and social networks
Changes convey heightened focus on enabling organizations to improve all aspects of the customer experience.
The platform reinvents the traditional social media command center.
Application to allow marketers to create, automate, and optimize campaigns with real-time capabilities.
The partnership will result in a comprehensive solution for running enterprises in the cloud.
Agreement extends IP Consulting's contact center offering and expands Intradiem's reach.
New software tie-ins add event management and content translation to Marketo's marketing automation systems.
New features in TRIAD 9 Customer Manager help clients manage customer and account relationships with advanced analytics
The new customer care platform features an improved user interface, new developer tools, and new billing plans.
Enhancements include new outbound offering, intuitive Salesforce.com agent interface, mobile supervisor applications, and expansion of its Cloud API set.
New cloud offering adds real-time analytics to marketing.
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