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Microsoft and SAP's first joint product will link a new platform to Microsoft Office applications; analysts say it's nothing new.
The company is launching into the enterprise and business analytics space, but vows not to leave SMBs behind.
Channel management and communications merge in the partners' new single-click integration.
Understand, predict, act--predictive analytics helps companies realize how to see customers' value both now and in the long term.
Organizations are adopting outbound dialing systems to be more active in delivering customer service.
Edmonton Airport Authority uses Avaya; Best Software exec resigns; and more.
The company's strategic plans remain unclear, according to an industry analyst, possibly benefiting competitors like Unica and Aprimo.
SAP reports strong first-quarter earnings; Epiphany suffers losses; and more.
Nextel uses SAS for its marketing strategy; Siebel announces customer self-service and e-billing tools; and more.
A semiannual report shows airline service improving, but travelers want more live agents.
The provider of enterprise infrastructure software hopes to expand into the contact center; first-quarter earnings are up.
SAP looks for HR BPO providers to turn to its ERP platform; partners will continue to build out service delivery platforms based on HR BPO value propositions.
The Internet service turns to financial security specialists to protect customers as fraud and online security issues continue to grow.
Vendors must educate companies about cost-savings regarding software as a service and open source technologies.
The vendor's new site allows developers to share ideas, and helps customers and partners understand the company's on-demand CRM platform.
Customers want better marketing processes, regardless of the communication channel.
Shaheen announces Siebel 7.8 and a new company vision at its customer conference in Barcelona.
Dendrite buys FirstLogic's data quality solutions; Proposal Software has a new director; MySQL and Business Objects partner; and more.
SugarCRM takes on Siebel Systems and Salesforce.com with a cost-conscious, hosted suite.
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