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Cultural relevance and sensitivity are key to advertising revenue gains from this target audience.
The company announces the availability of Siebel CRM OnDemand Release 7, equipped with CRM and contact center capabilities.
Amdocs connects Elisa; U.S. Army Reserve taps DefenseWeb Technologies; NetSuite adds a new member to its marketing team; and more.
Verizon ammends MCI terms; Google acquires Urchin Software; Siebel releases CRM OnDemand 7.0.
The features turn BlackBerry devices into mobile sales offices as the company expects to continue extending product lines.
The multichannel CRM solutions provider capitalizes on strong history and subject matter expertise to delve into the customer interaction management space.
PUMA North America making the shoe fit with SPSS; Oracle acquires Oblix; Vuepoint launches Learning System 5.0; and more.
Billing and service continue to be two sore spots for wireless customers.
A new Web-based technology allows for paperless tracking of citations and other government services.
Enterprises are looking at ways to tell what customers want next and at when companies may be in danger of losing customers.
Siebel Systems selects Macrovision; Acxiom to acquire Digital Impact; SHIFT Communications launches SHIFT LeadSensor; and more.
A new chat-tool suite creates a personalized, interactive marketing engine, working from a customer database.
The Yankee Group forms a multidiscipline BPO practice; WebSourced acquires Smart Interactive; Oracle CFO becomes BearingPoint CEO; and more.
Northern Kentucky University aces CRM with CIBER and SAP; Ricoh turns to BEA Systems; NetSuite and Coremetrics appoint new execs; and more.
Customers are choosing aggregator sites for their wide-ranging offerings and convenience.
The needs of the field force will continue to drive wireless CRM solutions.
Trover chooses Nuasis; Xdrive implements eGain; Opus Group has a new vice president of development; and more.
The retooled product hits a market that is now ready for it, with both enterprise and midmarket price points considered.
Oracle acquires Retek; Del Monte Foods to implement Cognos; Steve Roop joins Vontu's executive team; and more.
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