Siebel Systems and IBM have partnered to offer a hosted version of Siebel's CRM functionality called Siebel CRM OnDemand.
Daily News,
Posted 02 Oct 2003
OneSource Information Services debuts a family of business intelligence modules designed to maximize the productivity of customer-centric functions and organizations.
Daily News,
Posted 01 Oct 2003
SAP AG in partnership with Accenture rolled out its program to develop and deliver CRM solutions for banking and insurance firms on a global scale and its Powered by NetWeaver campaign; Teradata has released a new version of its analytics product for the retail industry; and Rockwell FirstPoint has expanded its SMB call center solution to include its Multi-Site Monitoring, Advanced Intelligent Router, Queue Optimizer, and Web Powered Agent applications.
Daily News,
Posted 01 Oct 2003
Bush said in a press conference Monday that Americans were fed up with intrusive calls, and that they had a right to stop those calls from coming in "at all hours of the day."
Daily News,
Posted 30 Sep 2003
According to the company, VoiceTone lets customers hold natural conversations with computer-based systems.
Daily News,
Posted 30 Sep 2003
Salesnet announced a slimmer, trimmer version of its standard CRM suite, aimed at small businesses.
Daily News,
Posted 29 Sep 2003
A new Accenture study shows that businesses are shifting away from outsourcing as a cost cutting measure and instead viewing outsourcing as strategic value proposition.
Daily News,
Posted 29 Sep 2003
Cognos announced that Fist Citizens bank has chosen its new ReportNet product; outsourcing is the fastest growing technology segment within the federal government, according to a report released by INPUT; UpShot announced Monday that Arasys has selected UpShot's online CRM service; and Witness Systems has appointed Sandra Jimenez as managing director of the company's Latin American operations.
Daily News,
Posted 26 Sep 2003
Oklahoma Federal Judge Lee R. West ruled on Tuesday that the FTC overstepped its authority in creating the national list.
Daily News,
Posted 25 Sep 2003
The majority of companies polled is still dissatisfied with their plans and report that sales productivity goals are not being reached.
Daily News,
Posted 25 Sep 2003
SAP AG has released its newest version of mySAP CRM; Art Technology Group has released the latest version of its self-service solution, ATG 6.1; and ChannelWave and Novell are partnering with the intent to provide CRM systems that are faster and easier to deploy, configure, manage, and extend securely across multiple sales channels.
Daily News,
Posted 24 Sep 2003
CRM, along with analytics, is becoming increasingly important as Teradata expands its data warehousing focus to drive customer value.
Daily News,
Posted 24 Sep 2003
More and more people are purchasing personal video recorders; users of the technology have the ability to fast forward through commercials.
Daily News,
Posted 23 Sep 2003
The product has more than 200 enhancements, and includes the company's first outbound marketing product, RightNow Outbound.
Daily News,
Posted 23 Sep 2003
Salesforce.com also reported that it gained a larger number of subscribers in the past quarter than in any previous quarter.
Daily News,
Posted 22 Sep 2003
The sluggish telecommunications industry and poor-clarity issues facing voiceover IP have traditionally plagued the industry, but the fact that a sizeable company with $338 million in revenue is investing in the nascent technology may be just what the VoIP industry needs to kick it into high gear.
Daily News,
Posted 22 Sep 2003
To compete North American and Western European IT services vendors must shift their domestic resource mix to meet three criteria; Dendrite International announced this week that it has established a fully dedicated pharmaceutical CRM-effectiveness business unit; and Concerto Software announced the appointment of Peter Nicol as vice president of the company's European and African operations.
Daily News,
Posted 19 Sep 2003
The report finds that many insurance firms opt to build out their own CRM systems rather than purchase CRM suites.
Daily News,
Posted 18 Sep 2003
NetLedger today announced it is changing its corporate name to NetSuite Inc.
Daily News,
Posted 18 Sep 2003
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