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Salesforce.com announces strong quarterly results; Group 1 introduces its e2 Suite; Talisma makes two announcements; and more.
SAPPHIRE '05: SAP releases the latest version of its CRM suite, but analysts cite the company's 'failure' to deliver a hosted application.
SAPPHIRE '05: SAP touts its NetWeaver platform/partnership concept as the next evolution in CRM, blending innovation with best-of-breed capabilities.
Executives need to identify what they want to change, then compare their methods to industry needs.
Insights '05: The company announces at its annual partner conference new initiatives and a name change to signal alignment with its international brand.
Enterprises will be the driving force behind the market.
RightNow Technologies and Knova Software play alone in the leaders category, while others fill the Top 10.
Not just for SMBs anymore, organizations of all sizes are now evaluating the potential of hosted contact center solutions.
Siemens releases Version 6.5 of its contact center application; iKnowtion and Poindexter team up; a jeweler credits Alliance; and more.
Community relations is now a crucial practice; Web sales remains a strong revenue stream.
A forum for online advertising warns about being invasive when targeting based on consumer habits.
Talisma releases a tool for contact centers to generate and measure revenue; an ice-cream company serves fresh NetSuite; Kintera finds a CFO; and more.
The communications partnership will provide secure, low-cost Internet telephony to the wireless workforce.
The companies will create an enterprise data platform allowing users to collect master data for streamlined business processes.
GPS and similar technologies' versatility and power will help the segment see significant growth, despite slow consumer and business adoption.
The market remains fragmented, so leading vendors must drive home the value of offerings to command market share.
Enhancing homepages will continue to be a trend through 2009, representing some new opportunities for technology vendors.
The former rival vendors in the speech recognition niche will merge, delivering an extensive selection of enterprise speech solutions.
Financial institutions must act as better consumer advocates by improving customer education and encouraging financial discipline.
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