Siebel has added a customer support module to Siebel CRM OnDemand, called Siebel CRM OnDemand--UpShot Edition; SAP AG has announced utility-specific functionality with the latest version of mySAP CRM; and Artisoft and Cynergy Software have announced an integrated solution that enables Artisoft's TeleVantage customers who are connected to Cynergy's Web-based help desk application; and more.
Daily News,
Posted 03 Dec 2003
Onyx isn't waiting around to see the results before making a move: It announced today a program to migrate Pivotal customers to Onyx, which enables customers to trade their existing Pivotal licenses for licenses of Onyx Enterprise CRM 4.5.
Daily News,
Posted 03 Dec 2003
Channel Intelligence has unveiled its Product Pinpointer to find gifts, while NetByTel has partnered with UPS for better customer visibility into gift tracking.
Daily News,
Posted 02 Dec 2003
The automated voice solutions industry has been surging since the late 1990s, with North America leading the way in sales.
Daily News,
Posted 02 Dec 2003
Marketing automation software, which grew out of CRM, allows marketers to plan, target, deliver, and measure direct-to-consumer marketing communications, across both online and offline channels.
Daily News,
Posted 01 Dec 2003
Business process fusion will drive stronger alignment of IT with core business processes, and provide linkage of operational and management processes with a true end-to-end scope.
Daily News,
Posted 01 Dec 2003
Initial interest in porting telephone numbers didn't match the hype surrounding the Federal Communications Commission's recent mandate.
Daily News,
Posted 26 Nov 2003
ACCPAC International has released a major upgrade to the company's CRM application for small and midsize businesses; SPSS introduced Predictive Text Analytics, its text-mining solution that can be customized for analytical CRM; and Quadstone has introduced its Wireless Number Portability offering.
Daily News,
Posted 26 Nov 2003
All the hosted solutions aim to help companies do more with their sales forces with less up-front investment.
Daily News,
Posted 26 Nov 2003
The identity of the ultimate new owner remains up in the air as Onyx earlier this month made a richer stock-only offer to acquire Pivotal and CDC Software last week announced its own bid for the company.
Daily News,
Posted 25 Nov 2003
According to the report, health insurance carriers are lagging in customer service and support.
Daily News,
Posted 24 Nov 2003
The laws focus primarily on the most heinous practices of shady spammers like deceptive subject lines, lack of opt-out provisions, disguising the source of the email, and delivering pornographic materials with no warning.
Daily News,
Posted 24 Nov 2003
RightNow doubles in size in Europe, SSA Global announces Baan roadmap, and more...
Daily News,
Posted 21 Nov 2003
The study found that companies that closely manage supplier relationships see greater results over time.
Daily News,
Posted 20 Nov 2003
The increase in government e-procurement spending is largely due to the popularity of what is known as reverse funding.
Daily News,
Posted 20 Nov 2003
PeopleSoft has unveiled a new portfolio of application hosting and management services; Salesnet has begun rolling out a private-label CRM program; and MicroStrategy has released its Report Services tool.
Daily News,
Posted 19 Nov 2003
A recently released study from HYM press showed that customers' satisfaction with 14 leading CRM software systems and vendors is based on a variety of things, including functionality, customizability, and financial stability.
Daily News,
Posted 19 Nov 2003
SAP has teamed with more than 300 channel partners to offer highly verticalized versions of Business One.
Daily News,
Posted 18 Nov 2003
Reservoir Partners' report, "Do Not Call--An Executive Risk Assessment," shows mounting concern over DNC legislation, and a recent Jupiter Research survey found that permission-based email marketers are not as concerned by Do Not Spam legislation.
Daily News,
Posted 18 Nov 2003
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