To surmount obstacles organizations need to be able to properly fuse business processes to enable real-time operations.
Daily News,
Posted 03 Nov 2003
HDI and Microsoft team for agent certification, Salesforce.com extends charitable efforts, communications providers get into Web services, and more...
Daily News,
Posted 31 Oct 2003
The number-three local phone company (behind Verizon and SBC Communications) is targeting small and midsize business (SMB) customers with its latest offering.
Daily News,
Posted 30 Oct 2003
Key findings of the report include the fact that individuals are becoming more and more responsible for the increases in data output.
Daily News,
Posted 30 Oct 2003
The Meta Group Tuesday released a report showing that the market for collaboration and document management tools is poised to explode.
Daily News,
Posted 29 Oct 2003
Business Objects has announced the completion of integration between BusinessObjects Enterprise 6 and the PeopleSoft Enterprise Performance Management suite; Genesys Telecommunications Laboratories has introduced a new, hosted contact-center solution; and Remedy announced the release of Remedy Customer Support 5.0, an enhanced version of its customer service and support application.
Daily News,
Posted 29 Oct 2003
According to the study, 90 percent of customers say they are at least satisfied with their retailers, but less than 50 percent can be considered truly loyal.
Daily News,
Posted 28 Oct 2003
Market fragmentation makes it cost-prohibitive for most large vendors and service providers to sell directly into small and midsize businesses. Instead, they rely on local solution providers.
Daily News,
Posted 28 Oct 2003
Known for its deep analytics capabilities, E.piphany is fueling its CRM suite with the customer relationship backbone, a set of J2EE services that is designed to enable organizations to solve critical data and process integration issues.
Daily News,
Posted 27 Oct 2003
The company is targeting small businesses with between two and 100 workers, a different strategy from the current group of ASPs that is beginning to make headway in larger companies and the enterprise space.
Daily News,
Posted 27 Oct 2003
State and local government-IT outsourcing could grow from approximately $10 billion in 2003 to more than $23 billion by 2008; according to a new report by research firm Probe Group, hosted-CRM players have done their job saving customers money; and Dendrite also reported substantial gains in its third quarter ended September 30.
Daily News,
Posted 24 Oct 2003
Chordiant met its guidance for the third quarter ended September 30; was able to cut its net loss substantially this quarter; and Sento Corporation was also able to increase revenues and cut losses in its most recent quarter.
Daily News,
Posted 23 Oct 2003
Akibia will still have local consultants working at clients' sites, focusing on project management, organizational alignment, business processes, technical architecture, change management, and training.
Daily News,
Posted 23 Oct 2003
Mobile technology coupled with CRM lets the corporate office receive timely field intelligence collected by mobile professionals, and mobile technologies help sales representatives and field service workers stay current with their accounts and customers.
Daily News,
Posted 22 Oct 2003
Siebel Systems has joined forces with Accenture, Microsoft, and Proscape Technologies to deliver new pharmaceutical marketing capabilities; OneSource Information Services announced that it has released its CatalystSM/Account Intelligence Module for Word 2003; and NetSuite (formerly NetLedger) Tuesday announced that its hosted-CRM suite is now available in Australia.
Daily News,
Posted 22 Oct 2003
Business-process fusion is the transformation of business activities achieved by integrating previously autonomous business processes; it is key to achieving integration.
Daily News,
Posted 21 Oct 2003
SupportSoft yesterday started shipping its real-time service management software platform, which enables organizations to avoid or resolve technology-related problems.
Daily News,
Posted 21 Oct 2003
UpShot's hosted rivals are offering migration paths for customers who are unhappy with Siebel's acquisition of the company.
Daily News,
Posted 20 Oct 2003
PeopleSoft announced the expansion of its Customer Loyalty and Retention program with IBM into the European telecommunications service provider market, as well as a new release of its Enterprise Supplier Relationship Management solution.
Daily News,
Posted 20 Oct 2003
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