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SAP links up; Nextance appoints a new vice president of professional services; Apropos Technology announces a new product/services bundle; and more.
The City of Indianapolis turns to citizen relationship management; i360technologies to purchase Cantilever Technologies; Aspect Communications releases eWorkforce Management 6.3; and more.
Among those who resist online purchases are consumers who feel that certain commodities should be free.
The on-demand CRM software provider and the sales process pioneer will deliver a solution to strengthen CRM effectiveness.
IBM looks to expand its reach into the data integration space, with plans to fatten its BI and data management functionality.
Solucient implements Supportforce; Coremetrics moves to London; Amdocs to consult CSPs; and more.
Consumers prefer the convenience and availability of the online banking channel to traditional banking.
FrontRange unveils customer wins; Open Solutions acquires CGI Group's US Services to Credit Unions business unit; Genesys and Veraz Networks announce integration capabilities; and more.
Look at branded experience, shaping demand, people and technology, marketing productivity, and performance objectives.
The company made dual announcements about its plans to release its Summer '05 solution and its partnership with Thomson Financial.
Blue Cross and Blue Shield of Kansas City select Business Objects; TechTeam Global to outfit hotels; Salesforce.com announces improvements in functionality and customization; and more.
Many organizations have a long way to go before they achieve true business intelligence success.
American Greetings Interactive upgrades; Connextions appoints new vice a president of contact centers; Coremetrics launches LIVEmark; and more.
The business link forged by the United States and Ireland in the 1990s acts as a model for the benefits and successes of future call center outsourcing to real global hot spots.
Alaska Airlines flies high with Siebel; FrontRange Solutions releases fourth-quarter results; Parature and Salesnet appoint new sales executives; and more.
Luxe Worldwide Hotels turns to Siebel; Vintage Design hits the nail on the head with OnSite CRM; Nortel announces senior management moves; and more.
Online travel agencies are receiving higher marks than their airline-Web site competitors when it comes to overall online customer experience.
The hosted CRM provider brings advanced calendaring functions and customized fields to the vertically focused solution.
Best-in-class companies are migrating to profit centers by reorganizing their contact centers to handle cross-selling and upselling opportunities.
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