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Bush's former commerce secretary opines on marketing and suggests that some privacy legislation will be refined over time.
Aspect Communications launches Uniphi Suite 6.1; Siebel and IBM reach an agreement; Aprimo has a new CFO; and more.
The venerable contact-management and CRM software receives a remote-access facelift.
Expanded services, best practices, and partnerships are showcased at the company's user conference.
RightNow Technologies announces products that outfit the company with both Web and voice self-service capabilities.
Avaya and XO Communications offer a new product suite; SAP acquires an enterprise manufacturing supplier; Knova names a new CFO; and more.
Greg Maffei is known for M&A deals; his hiring signals a company awareness of business execution needs.
About $1 billion was lost through phishing last year, and attacks are on the rise--e-commerce shoppers have grown cautious.
The company is gaining Silicon Valley expertise as it navigates North America and battles Oracle and Siebel.
Customer advocates challenge loyalty card holders' anonymity; an expert cautions that ID fraud issues cut both ways.
The Collaborative Technologies Conference provides best practices and words of caution for mobile workforces.
On-demand offerings may be the answer for cost-averse small businesses.
Airframe CRM Express allows companies to change the number of seats without altering contract terms or raising monthly fees.
Salesforce.com announces an addition to its Summer '05 release; Conversagent and InstantService partner; and more.
A relaunched product line provides detailed profiles and company insights on 13 million small businesses.
When it comes to wireless services, messaging has a significant lead over playing games, gambling, reading, and watching movies.
Frost & Sullivan announce APT award winners; TechTarget aims to increase sales with new application; and more.
Adding account control may lower the outsourcer's customer acquisition costs.
The upsurge in cyber crime is leading many managers to adopt more best-of-breed security solutions.
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