Datamonitor's "IT Services Contract Tracker" reveals the number of deals worldwide with a value greater than $100 million increased 49 percent to 244.
Daily News,
Posted 22 Jan 2004
IDC states that 70 percent of the respondents to a recent survey on standards agreed that the future of software depends on them.
Daily News,
Posted 21 Jan 2004
Salesforce.com has released its new Office Edition; ePeople has announced its new ePeople Teamwork 5.1; and QlikTech has released the QlikView Publisher 2.0, providing integrated domain security and Web-based access for remote end-users.
Daily News,
Posted 21 Jan 2004
Acquiring Ineto enables Siebel to get 100 percent of the CRM business from existing clients, and opens up more opportunities for Siebel in the small- and midsize business market.
Daily News,
Posted 20 Jan 2004
A new survey finds that enterprises are relying more and more on digital marketing, and that B2B firms are using digital marketing solutions more than ever for lead generation, Web site traffic generation, customer education, and for cross-sell and upsell opportunities.
Daily News,
Posted 20 Jan 2004
Forty percent of respondents found their customer service experiences had greatly improved from those of 12 months ago.
Daily News,
Posted 19 Jan 2004
Outsourcing solutions are evolving toward integrated business and technology solutions; competitive differentiation will center on vertical expertise and alignment.
Daily News,
Posted 19 Jan 2004
iPhrase Technologies has acquired Banter Systems, a provider of automatic classification software, in an all-stock transaction; Wausau Financial has chosen ServiceWare to provide the company with knowledge-powered customer support; and Surebridge announced it has appointed Paul Shorthose to its board of directors.
Daily News,
Posted 16 Jan 2004
The research firm aims to help BPO service providers identify BPO trends for companies within five vertical industries.
Daily News,
Posted 15 Jan 2004
ERP vendors have a weak hold on their customers' hearts, minds, and wallets, despite significant investments in marketing and branding.
Daily News,
Posted 15 Jan 2004
DreamFactory's new SBuilder helps Salesforce.com customers integrate services; Sales Performance International releases new sales development products; Stronghold Technologies introduces its Call Management Services; and more.
Daily News,
Posted 14 Jan 2004
Analytics developer SAS Institute this week unveiled plans to beef up its presence in the retail industry via the creation of new software solutions, along with the formation of two new units.
Daily News,
Posted 14 Jan 2004
ScanSoft announced it has acquired Montreal's LocusDialog, a developer of speech-enabled, auto-attendant applications and call routing solutions, to further ScanSoft's efforts to bring more speech applications to the market.
Daily News,
Posted 13 Jan 2004
CSO Insights, a research firm that specializes in benchmarking sales and marketing excellence, says in its 2004 "Sales Effectiveness Report" that more than 50 percent of sales reps are not meeting quota.
Daily News,
Posted 13 Jan 2004
Onyx Software announced preliminary results for the fourth quarter of 2003, and announced that the CRM provider would be looking for a new CEO, as current chief Brent Frei says he plans to step down.
Daily News,
Posted 12 Jan 2004
PeopleSoft, which completed its acquisition of J.D. Edwards in July in a deal valued at $1.7 billion, inherited the seven-year-old Quest user group, but has backed out of the Quest Midwest Conference.
Daily News,
Posted 12 Jan 2004
Indian outsourcing to grow by 30 percent; Convergys expands in Canada; Dendrite makes acquisition in Japan; and more.
Daily News,
Posted 09 Jan 2004
Some sectors like outsourcing will continue to be hot spots, but Forrester says the CRM market will remain flat for the year.
Daily News,
Posted 08 Jan 2004
Business Objects joins the ranks of Teradata and SAS Institute, first tier BI vendors providing enterprise reporting, ad hoc query and analysis, enterprise performance management, data integration, and analytic applications.
Daily News,
Posted 08 Jan 2004
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