A combination of technology advances, architectural changes, market forces, and best practices will make for a good recovery for IT in the near future.
Daily News,
Posted 13 Nov 2003
A Merchants Global Contact Center Benchmarking Report revealed that the average caller waits 29 seconds to have a call answered, compared to 24 seconds four years ago.
Daily News,
Posted 13 Nov 2003
If approved, the deal would yield a combined entity with 2,600 customers and combined annual revenue of $110 million, besting other pure-play CRM vendors in size such as E.piphany, Chordiant, and KANA.
Daily News,
Posted 12 Nov 2003
PeopleSoft has released its latest mid-market CRM suite; iAnywhere Solutions has granted Salesforce.com the exclusive right to market and sell Mobile Sales for Salesforce.com; and E-Z Data has released SmartOffice for Agency Management.
Daily News,
Posted 12 Nov 2003
Automating business processes can be the biggest challenge for Comergent's mostly manufacturer and distribution customers--that's why Comergent is offering new functionality and enhancements across the order transaction lifecycle.
Daily News,
Posted 11 Nov 2003
Distracted by massive industry consolidation, new technology, and changing infrastructure, it seems telecommunications providers aren't getting a clear signal when it comes to customer complaints
Daily News,
Posted 11 Nov 2003
Siebel closes UpShot deal, Datamonitor says more call center seats going offshore, GWI creates new services group, and more...
Daily News,
Posted 10 Nov 2003
Dreamforce '03: Salesforce.com today unveiled major upgrades to its two main products at its first annual Dreamforce user conference.
Daily News,
Posted 10 Nov 2003
With these new services IBM is applying the same expertise that made it possible for the company to successfully take out costs from the back-end of IT systems for thousands of customers.
Daily News,
Posted 06 Nov 2003
Nearly 40 percent of online users plan to do some or all of their holiday shopping online in 2003.
Daily News,
Posted 06 Nov 2003
The increase in CRM spending was tempered, however, by slightly down numbers for new spending on network equipment and services.
Daily News,
Posted 05 Nov 2003
QlikTech announced the release of version 6.02 of its QlikView business intelligence software suite; PeopleSoft has made available its User Productivity Kit; and Edocs has released a new version of its flagship product, eaSuite 4.0.
Daily News,
Posted 05 Nov 2003
Based on figures from Britain's National Statistics Office, unsuccessful phone connections costs British businesses nearly L83 million ($139.1 million) a day, or L22 billion ($36.87 billion) in a working year.
Daily News,
Posted 04 Nov 2003
One area where C-level executives can make an important difference is in getting marketing on board a CRM initiative.
Daily News,
Posted 04 Nov 2003
The market research and analyst firms, which have significant CRM practices, recently posted earnings that indicate a slight uptick in the tech market.
Daily News,
Posted 03 Nov 2003
To surmount obstacles organizations need to be able to properly fuse business processes to enable real-time operations.
Daily News,
Posted 03 Nov 2003
HDI and Microsoft team for agent certification, Salesforce.com extends charitable efforts, communications providers get into Web services, and more...
Daily News,
Posted 31 Oct 2003
The number-three local phone company (behind Verizon and SBC Communications) is targeting small and midsize business (SMB) customers with its latest offering.
Daily News,
Posted 30 Oct 2003
Key findings of the report include the fact that individuals are becoming more and more responsible for the increases in data output.
Daily News,
Posted 30 Oct 2003
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