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Siebel Systems selects Macrovision; Acxiom to acquire Digital Impact; SHIFT Communications launches SHIFT LeadSensor; and more.
A new chat-tool suite creates a personalized, interactive marketing engine, working from a customer database.
The Yankee Group forms a multidiscipline BPO practice; WebSourced acquires Smart Interactive; Oracle CFO becomes BearingPoint CEO; and more.
Northern Kentucky University aces CRM with CIBER and SAP; Ricoh turns to BEA Systems; NetSuite and Coremetrics appoint new execs; and more.
Customers are choosing aggregator sites for their wide-ranging offerings and convenience.
The needs of the field force will continue to drive wireless CRM solutions.
Trover chooses Nuasis; Xdrive implements eGain; Opus Group has a new vice president of development; and more.
The retooled product hits a market that is now ready for it, with both enterprise and midmarket price points considered.
Oracle acquires Retek; Del Monte Foods to implement Cognos; Steve Roop joins Vontu's executive team; and more.
IAC is betting that Web self-service technology, specifically natural-language capabilities, will continue to mature.
Surveys of top vendors reveal the need for in-house implementations and to go wireless.
Time Warner Cable implements Conversagent; merged Kanisa and ServiceWare Technologies change name; Onyx appoints new CFO; and more.
Oracle ups the ante for Retek; Kevin Martin is named new chairman of the FCC; Onyx appoints a new CFO; and more.
Enhancements include advanced shift and request bidding, and the integration of in-house and outsourced staff schedules.
Nortel Networks signs a contract with the city of San Jose for a converged network; SAP boosts its cash tender offer price to software maker Retek; and more.
Companies can build applications without coding or programming, and can customize dashboards.
Field sales and service agents stand to benefit from RIM's partnerships with AOL and Yahoo!
SAP links up; Nextance appoints a new vice president of professional services; Apropos Technology announces a new product/services bundle; and more.
The City of Indianapolis turns to citizen relationship management; i360technologies to purchase Cantilever Technologies; Aspect Communications releases eWorkforce Management 6.3; and more.
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