Forty-three percent of respondents to the Yankee Group "SMB Infrastructure Survey" admitted a fear of becoming heavily dependent on Microsoft's products and services.
Daily News,
Posted 05 Feb 2004
The consulting company released its latest report on how VoIP technology can be leveraged in contact and customer service operations.
Daily News,
Posted 05 Feb 2004
Best-of-breed ICM fares better than that of ERP vendors.
Daily News,
Posted 04 Feb 2004
Pegasystems has introduced a new set of horizontal and vertical BPM solutions; Expertcity has announced an OEM and distribution partnership with Mobile Automation; NetByTel has made available its new self-service list removal solution using speech recognition; and more.
Daily News,
Posted 04 Feb 2004
TechRankings analyzed both the ability of the vendor to support the solution and its functionality, including the tools to manage the sales process and sales management--from managing opportunities, quotas, and forecasts, to assessing the results.
Daily News,
Posted 03 Feb 2004
Nuance has released its Nuance 8.5 and Nuance Verifier 3.5, respectively.
Daily News,
Posted 03 Feb 2004
Successful implementations of CRM applications have yielded returns ranging from 16 percent to more than 1,000 percent, according to IDC's new study.
Daily News,
Posted 02 Feb 2004
CEO Larry Ellison's keynote concentrated on how CRM has continually failed to deliver on its promise of that complete customer view.
Daily News,
Posted 02 Feb 2004
PeopleSoft posted record license revenue; Comergent has acquired Profile Systems; and more.
Daily News,
Posted 30 Jan 2004
The combination of Nextel's wireless service and mobile devices with Salesforce.com's on-demand model will help mobile sales reps access their critical customer and deal information any time, anywhere.
Daily News,
Posted 29 Jan 2004
The report finds that businesses and consumers maintain opposing ideas on what generates and what undermines trust.
Daily News,
Posted 29 Jan 2004
NeoSpeech has developed VoiceNotify for auto dealers; Pegasystems has delivered three new BPM solutions; Kauri Business Systems has unveiled Procoll; and more.
Daily News,
Posted 28 Jan 2004
Talk of Oracle's ongoing hostile takeover efforts of rival PeopleSoft was noticeably absent from day one of Oracle's annual AppsWorld conference.
Daily News,
Posted 28 Jan 2004
The new service includes database, storage, and hardware solutions designed for companies with fewer than $1 billion in annual revenues.
Daily News,
Posted 27 Jan 2004
Driving global initiatives are increased efforts in follow-the-sun strategies and the ability to generate a local presence in many geographical areas.
Daily News,
Posted 27 Jan 2004
A new META Group study shows that software providers are modifying their business models in an effort to attract small and midsize business users and expand their market share.
Daily News,
Posted 26 Jan 2004
Teradata and SAP AG have announced a partnership to deliver analytical solutions to specific vertical industries with high data-volume requirements.
Daily News,
Posted 26 Jan 2004
Siebel Systems' acquisition of hosted call center company Ineto will boost its appeal among small and midsize firms; Teradata announced the launch of the Teradata University Network; and AGF is deploying PeopleSoft Enterprise CRM.
Daily News,
Posted 23 Jan 2004
In a conference call with CRM magazine, company CEO Tom Siebel was cautiously optimistic about the company's future performance.
Daily News,
Posted 22 Jan 2004
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