The survey found that although respondents are expecting to increase IT spending by about 1.4 percent in 2004, they don't intend to do so until they see a business recovery.
Daily News,
Posted 09 Mar 2004
The deal, announced late December 2003, delivers a hosted-CRM solution to compete with the likes of Salesforce.com, NetSuite, and Siebel Systems.
Daily News,
Posted 09 Mar 2004
The moves are part of the company's plans to expand, evolve, and increase its presence as an ASP delivering a variety of CRM solutions.
Daily News,
Posted 08 Mar 2004
Inforte announced a definitive merger agreement; Salesforce.com announced its integration with WebEx Communications' WebEx MediaTone Network and more.
Daily News,
Posted 05 Mar 2004
The acquisition would further what analysts say is a trend toward melding the marketing automation side with the marketing operations side.
Daily News,
Posted 04 Mar 2004
For the first time since the awards were created in 1992, ISM's Top 15 CRM Software Awards are divided into two categories: enterprise CRM and CRM for SMBs.
Daily News,
Posted 04 Mar 2004
Siebel strengthened its partnerships with two industry heavyweights and made moves to secure some ground in the midmarket.
Daily News,
Posted 03 Mar 2004
Dictaphone introduced the ContactPoint Trainer module; DemandTec launched DemandTec 4; KANA released KANA Response Live, a module for Web collaboration, online chat, and cobrowsing; and more.
Daily News,
Posted 03 Mar 2004
The pairing integrates White Pajama's contact center and telephony functionality with Salesforce.com's on-demand CRM services.
Daily News,
Posted 02 Mar 2004
Depending on industry, such items as terms of delivery, service, and payment can account for more than half of margins.
Daily News,
Posted 02 Mar 2004
According to research firm Datamonitor, in 2003 call centers worldwide spent nearly $700 million on workforce optimization systems. Based on vendor projections and other industry factors, Datamonitor expects that figure to rise to $1.2 billion by 2008.
Daily News,
Posted 01 Mar 2004
The lackluster performance of sales managers prompted 43 percent of respondents to say that their managers need better sales management skills.
Daily News,
Posted 01 Mar 2004
The CDC Software takeover of Pivotal was completed on Wednesday; just 9 percent of U.K. firms believe they are fully able to monitor their business processes and be alerted to issues as they occur in real time; Willie Doyle has been named vice president of applications development at Walker Information; and more.
Daily News,
Posted 27 Feb 2004
There are two kinds of human needs: extrinsic and intrinsic. Extrinsic needs are things like money and incentive programs, but what many organizations lack is the ability to satisfy an agent's intrinsic need, such as appreciation.
Daily News,
Posted 26 Feb 2004
By merging all data into a single system, rather than maintaining separate outlets, enterprises are exposing themselves to greater risks of fraud and theft than ever before.
Daily News,
Posted 26 Feb 2004
Harte-Hanks's report examined 2,626 B2B permission-based email campaigns--more than 17 million messages--in the telecommunications and high-tech markets.
Daily News,
Posted 25 Feb 2004
WebSideStory launched HBX, a new on-demand Web-analytics tool; Salesnet has enhanced its user interface (UI), an initiative designed to provide a cleaner appearance, increased customization, and faster access to all areas of Salesnet; and more.
Daily News,
Posted 25 Feb 2004
Although 78 percent of respondents to the Forrester Research survey have access to the Internet, only 36 percent have enrolled for online credit card account access.
Daily News,
Posted 24 Feb 2004
Gartner estimates that Best Software has amassed 25 percent of the worldwide CRM market in the small business space, besting companies like FrontRange and Salesforce.com, which are vying for the same space.
Daily News,
Posted 24 Feb 2004
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