Concerto Software extends VoIP functionality; Aspect launches an Anniversary Edition; Business Objects names a new CEO; and more.
CRM Featured News,
Posted 13 Sep 2005
Advances in technology may be not be so advanced, as they hinder the old service-with-a-smile treatment that many Americans want.
CRM Featured News,
Posted 13 Sep 2005
Dreamforce '05: Marc Benioff details visions of 'the eBay of enterprise applications' with Appforce.
CRM Featured News,
Posted 13 Sep 2005
Ellison and company look to bolster their portfolio to counter SAP as industry consolidation continues.
CRM Featured News,
Posted 12 Sep 2005
The release integrates with Lotus Notes and provides hosted contact center enhancements.
CRM Featured News,
Posted 12 Sep 2005
Knowledge workers lose up to 2.1 hours of productivity per day to interruptions; managers should alter performance expectations to today's workplace.
CRM Featured News,
Posted 09 Sep 2005
Harte-Hanks launches new vertically focused service centers; NetSuite opens a new office in Singapore; Experian introduces a consumer classification product for France; and more.
CRM Featured News,
Posted 09 Sep 2005
Newly enacted legislation will drive security spending growth among SMBs; owners and managers must protect employees' ID data.
CRM Featured News,
Posted 08 Sep 2005
A matrix approach that combines customer data will forge better sales and marketing results as buying patterns emerge.
CRM Featured News,
Posted 08 Sep 2005
The next-gen offering will be a natural extension of personal productivity programs.
CRM Featured News,
Posted 07 Sep 2005
The company is 'positioning' itself as offering enterprise analytics, with business functions like performance and supply chain management.
CRM Featured News,
Posted 07 Sep 2005
Sage releases ACT! 2006; Salesnet previews its 25th Anniversary Edition; Siebel dodges an SEC bullet; and more.
CRM Featured News,
Posted 06 Sep 2005
Opus's delivery model and consultative practice place Verint in a better competitive position.
CRM Featured News,
Posted 06 Sep 2005
Companies recognize the importance of metrics, but continue to fear their perceived complexity; lack of vendor awareness is also a factor.
CRM Featured News,
Posted 06 Sep 2005
The euro 1.8 billion contract is the largest financial deal ever involving offshore IT service providers.
CRM Featured News,
Posted 02 Sep 2005
Verint Systems acquires Opus Group for $12 million; 3Com teams with Nuasis to deliver contact center tools; and more.
CRM Featured News,
Posted 02 Sep 2005
One analyst says that the market leaders 'are the most comfortable with outsourcing.'
CRM Featured News,
Posted 01 Sep 2005
The mail and document manager's second data quality vendor acquisition may come as a surprise, and could strengthen its position while shaking up the market.
CRM Featured News,
Posted 01 Sep 2005
The software giant is upping its IP-telephony efforts for everyday consumers and enterprise workers.
CRM Featured News,
Posted 31 Aug 2005
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