SAP links up; Nextance appoints a new vice president of professional services; Apropos Technology announces a new product/services bundle; and more.
Daily News,
Posted 16 Mar 2005
The City of Indianapolis turns to citizen relationship management; i360technologies to purchase Cantilever Technologies; Aspect Communications releases eWorkforce Management 6.3; and more.
Daily News,
Posted 15 Mar 2005
Among those who resist online purchases are consumers who feel that certain commodities should be free.
Daily News,
Posted 15 Mar 2005
The on-demand CRM software provider and the sales process pioneer will deliver a solution to strengthen CRM effectiveness.
Daily News,
Posted 14 Mar 2005
IBM looks to expand its reach into the data integration space, with plans to fatten its BI and data management functionality.
Daily News,
Posted 14 Mar 2005
Solucient implements Supportforce; Coremetrics moves to London; Amdocs to consult CSPs; and more.
Daily News,
Posted 14 Mar 2005
Consumers prefer the convenience and availability of the online banking channel to traditional banking.
Daily News,
Posted 11 Mar 2005
FrontRange unveils customer wins; Open Solutions acquires CGI Group's US Services to Credit Unions business unit; Genesys and Veraz Networks announce integration capabilities; and more.
Daily News,
Posted 11 Mar 2005
Look at branded experience, shaping demand, people and technology, marketing productivity, and performance objectives.
Daily News,
Posted 10 Mar 2005
The company made dual announcements about its plans to release its Summer '05 solution and its partnership with Thomson Financial.
Daily News,
Posted 09 Mar 2005
Blue Cross and Blue Shield of Kansas City select Business Objects; TechTeam Global to outfit hotels; Salesforce.com announces improvements in functionality and customization; and more.
Daily News,
Posted 09 Mar 2005
Many organizations have a long way to go before they achieve true business intelligence success.
Daily News,
Posted 08 Mar 2005
American Greetings Interactive upgrades; Connextions appoints new vice a president of contact centers; Coremetrics launches LIVEmark; and more.
Daily News,
Posted 08 Mar 2005
The business link forged by the United States and Ireland in the 1990s acts as a model for the benefits and successes of future call center outsourcing to real global hot spots.
Daily News,
Posted 07 Mar 2005
Alaska Airlines flies high with Siebel; FrontRange Solutions releases fourth-quarter results; Parature and Salesnet appoint new sales executives; and more.
Daily News,
Posted 07 Mar 2005
Luxe Worldwide Hotels turns to Siebel; Vintage Design hits the nail on the head with OnSite CRM; Nortel announces senior management moves; and more.
Daily News,
Posted 04 Mar 2005
Online travel agencies are receiving higher marks than their airline-Web site competitors when it comes to overall online customer experience.
Daily News,
Posted 04 Mar 2005
The hosted CRM provider brings advanced calendaring functions and customized fields to the vertically focused solution.
Daily News,
Posted 03 Mar 2005
Best-in-class companies are migrating to profit centers by reorganizing their contact centers to handle cross-selling and upselling opportunities.
Daily News,
Posted 02 Mar 2005
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