Envision Telephony announced a partnership with SIVOX Technologies; Avolent, a provider of financial relationship management software, unveiled BizCast 5.4; Nuance launched Nuance Voice Platform 3.0; and more.
Daily News,
Posted 24 Mar 2004
A new Beagle Research Group study says the demand for hosted CRM has exploded over the past 12 months, and mainstream users are now adopting these solutions.
Daily News,
Posted 24 Mar 2004
About 13,000 PeopleSoft users from more than 700 organizations were surveyed once throughout North America following the completion of a training course, then surveyed again 60 days later.
Daily News,
Posted 23 Mar 2004
The new report works much like Gartner's Magic Quadrant with regard to leader positioning--the main difference is vendors in the MarketScope are scored individually, and not ranked against each other.
Daily News,
Posted 23 Mar 2004
PeopleSoft, Onyx, and SAP are starting Q2 with updates to several existing applications, and are adding some new products.
Daily News,
Posted 22 Mar 2004
DoubleClick finalizes its SmartPath Acquisition to expand its share of the marketing automation market.
Daily News,
Posted 22 Mar 2004
Click Commerce has announced its intention to acquire privately held competitor Webridge in an all-stock deal; Russian telecom provider Vimpel-Communications has deployed Amdocs ClarifyCRM; Current Analysis today announced that telecom industry veteran Raymond Keneipp; and more.
Daily News,
Posted 19 Mar 2004
Businesses are not properly marrying their process with their software, creating gaps that are sapping the effectiveness of their CRM strategies.
Daily News,
Posted 18 Mar 2004
The report, "IT Spending on Customer Knowledge Technologies: Healthy Increases Across Most Regions," states the compounded annual growth rate of customer-knowledge technology investments by financial services firms worldwide will be 6.2 percent from 2003 to 2008.
Daily News,
Posted 18 Mar 2004
Company size may not be the real indicator of potential CRM adoption.
Daily News,
Posted 17 Mar 2004
Onyx made available the Onyx Group Enrollment Manager; Cognos launched the Cognos ReportNet 1.1; Psynchronous Communications unveiled Gravity, a new Web-based tool suite for communications measurement, planning, and outreach; and more.
Daily News,
Posted 17 Mar 2004
Moving CRM through its maturity phases within your organization will solidify CRM's place in your company and your company's place ahead of the competition.
Daily News,
Posted 16 Mar 2004
According to the study, the need for "greater visibility into the business" (i.e., collecting better information, more quickly) was the single greatest impetus for companies deploying or considering BPM.
Daily News,
Posted 16 Mar 2004
In the real world, bad CRM really isn't all that funny.
Daily News,
Posted 15 Mar 2004
Audentify and Stevens Communications have partnered to improve contact center performance for customers; AMR Research has cited Salesforce.com as the "clear leader in the subscription-based CRM space today and is increasing industry penetration and deal size"; and more.
Daily News,
Posted 12 Mar 2004
The study shows the average increase of companies bolstering their marketing efforts is 10.8 percent.
Daily News,
Posted 11 Mar 2004
Siebel Systems has been cited for excellence in using CRM.
Daily News,
Posted 11 Mar 2004
Business analytics software predicts NCAA Tournament teams.
Daily News,
Posted 10 Mar 2004
ServiceWare Technologies made available its ServiceWare Enterprise 5.5; WebSurveyor Corporation unveiled a new Web interface for its online survey solution; GroupLink launched new product offerings for its Leads Generation, Sales Force Automation, and Customer Satisfaction tiers; and more.
Daily News,
Posted 10 Mar 2004
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