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When it comes to satisfying customers--that is, citizens--e-government Web sites fare better than the overall federal government does, but they still trail the private sector.
CRM Featured Articles,
Posted 20 Jun 2007
A new study reveals how marketing agencies are tackling emerging technologies. While mobile devices top the list, YouTube isn't far behind.
CRM Featured Articles,
Posted 19 Jun 2007
The business apps juggernaut has announced new and enhanced mobile applications intended to help companies extend SAP business processes to information workers through mobile devices.
CRM Featured Articles,
Posted 19 Jun 2007
Singapore and Canada get top marks for their customer service, says a new Accenture report that ranks 22 governments' customer service programs.
CRM Featured Articles,
Posted 18 Jun 2007
Bazaarvoice and MarketLive partner to offer an integrated e-commerce system complete with analytics and user ratings.
CRM Featured Articles,
Posted 18 Jun 2007
Two reports detail the growth of the database and worldwide software storage markets, driven by strong growth in the SMB segment and enterprises looking to host heterogeneous IT environments.
CRM Featured Articles,
Posted 15 Jun 2007
The vendor's new Process Pod for partner ICCM's eService Desk lets users integrate BPM into all aspects of their business, not just the contact center.
CRM Featured Articles,
Posted 14 Jun 2007
The feedback management vendor releases an on-demand version of its mobile surveying solution, as it continues to penetrate the enterprise segment.
CRM Featured Articles,
Posted 14 Jun 2007
Hispanic online buyers will spend more on retail spending than any other minority group until at least 2011; incorporating customer product reviews is one way to cozy up to that market.
CRM Featured Articles,
Posted 13 Jun 2007
In a bizarre twist, a research firm is recommending CIOs in India look to Hong Kong and Singapore to avoid fighting for IT talent within their own country.
CRM Featured Articles,
Posted 13 Jun 2007
OutStart's knowledge sharing software aggregates CRM, Web, and expert information that salespeople can call on round the clock.
CRM Featured Articles,
Posted 12 Jun 2007
Retail catalog call centers are doing a better job of satisfying their callers than call centers for banks, cell phone services, cable and satellite television companies, insurance firms, and PC companies.
CRM Featured Articles,
Posted 12 Jun 2007
The Web experience management specialist delivers upgrades for two of its applications, letting them span an organization's needs.
CRM Featured Articles,
Posted 11 Jun 2007
Vettro 360 software makes Siebel CRM On Demand available on mobile devices at speeds Oracle can't match, says an industry analyst.
CRM Featured Articles,
Posted 11 Jun 2007
A new study IDs the top performers in supply chain management and explains the importance of allowing the consumer to drive manufacturing and distribution strategies.
CRM Featured Articles,
Posted 08 Jun 2007
Oncontact Software launches a Vista-compatible CRM application suite targeted to the midmarket, using the new operating system to enable compelling workspaces.
CRM Featured Articles,
Posted 07 Jun 2007
The technology vendor's new portable scanning terminal could affect how shoppers shop, and how stores generate loyalty.
CRM Featured Articles,
Posted 07 Jun 2007
Two private equity firms rather than a competitor are acquiring the company in a deal valued at about $8.2 billion; analysts see it as positive, but wonder what might have been under a rival.
CRM Featured Articles,
Posted 06 Jun 2007
Sage Software's second vertically focused app targets financial services with a new contact/customer management solution.
CRM Featured Articles,
Posted 06 Jun 2007
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