GPS and similar technologies' versatility and power will help the segment see significant growth, despite slow consumer and business adoption.
CRM Featured News,
Posted 11 May 2005
The market remains fragmented, so leading vendors must drive home the value of offerings to command market share.
CRM Featured News,
Posted 11 May 2005
Enhancing homepages will continue to be a trend through 2009, representing some new opportunities for technology vendors.
CRM Featured News,
Posted 10 May 2005
The former rival vendors in the speech recognition niche will merge, delivering an extensive selection of enterprise speech solutions.
CRM Featured News,
Posted 10 May 2005
Financial institutions must act as better consumer advocates by improving customer education and encouraging financial discipline.
CRM Featured News,
Posted 09 May 2005
KANA releases Agent Desktop Search; Business Objects announces new analytic solutions, SBC selects Amdocs; and more.
CRM Featured News,
Posted 09 May 2005
The first solution on offer since Kanisa and ServiceWare's merger includes an improved search engine and a mobile support application.
CRM Featured News,
Posted 09 May 2005
Concerto experiences year-over-year growth; WebSideStory sees its revenue rise; and more.
CRM Featured News,
Posted 06 May 2005
Consumer trends will drive marketers to online channels in 2005.
CRM Featured News,
Posted 05 May 2005
This week's Witness user conference highlighted touch point innovation, a workforce optimization maturity model, and the evolution of the VCC.
CRM Featured News,
Posted 05 May 2005
Oracle plans to acquire PeopleSoft development centers; Kintera hires three senior high-tech leaders; and more.
CRM Featured News,
Posted 05 May 2005
Organic growth and pursuing opportunities within their own countries are key to driving success for Technology Fast 500 companies.
CRM Featured News,
Posted 04 May 2005
Industry leaders emerge, but performance as a whole lags behind typical customer satisfaction rates.
CRM Featured News,
Posted 04 May 2005
A new desktop environment--likely "productized" from a custom tool, according to one analyst--integrates desktop applications for call center workers.
CRM Featured News,
Posted 03 May 2005
Secrets of competitive success are revealed at High-Tech CRM Summit 2005.
CRM Featured News,
Posted 03 May 2005
Epiphany, Avaya, and DataFlux release new products; Progress Software plans to acquire EasyAsk; and more.
CRM Featured News,
Posted 02 May 2005
Growth opportunities are being fueled, in part, by the outsourcing of IT and business processes, according to IDC.
CRM Featured News,
Posted 02 May 2005
Web analytics, integrated order management, and partner portals partly comprise NetSuite's new CRM+ offering.
CRM Featured News,
Posted 02 May 2005
RightNow reports strong earnings; Convergys's operating income drops; and more.
CRM Featured News,
Posted 29 Apr 2005
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