A semiannual report shows airline service improving, but travelers want more live agents.
CRM Featured News,
Posted 21 Apr 2005
The provider of enterprise infrastructure software hopes to expand into the contact center; first-quarter earnings are up.
CRM Featured News,
Posted 21 Apr 2005
SAP looks for HR BPO providers to turn to its ERP platform; partners will continue to build out service delivery platforms based on HR BPO value propositions.
CRM Featured News,
Posted 20 Apr 2005
The Internet service turns to financial security specialists to protect customers as fraud and online security issues continue to grow.
CRM Featured News,
Posted 20 Apr 2005
Vendors must educate companies about cost-savings regarding software as a service and open source technologies.
CRM Featured News,
Posted 19 Apr 2005
The vendor's new site allows developers to share ideas, and helps customers and partners understand the company's on-demand CRM platform.
CRM Featured News,
Posted 19 Apr 2005
Customers want better marketing processes, regardless of the communication channel.
CRM Featured News,
Posted 18 Apr 2005
Shaheen announces Siebel 7.8 and a new company vision at its customer conference in Barcelona.
CRM Featured News,
Posted 18 Apr 2005
Dendrite buys FirstLogic's data quality solutions; Proposal Software has a new director; MySQL and Business Objects partner; and more.
CRM Featured News,
Posted 18 Apr 2005
SugarCRM takes on Siebel Systems and Salesforce.com with a cost-conscious, hosted suite.
CRM Featured News,
Posted 15 Apr 2005
Successful companies make the application fit the strategy as a best practice, and stay aware of organizational change management needs.
CRM Featured News,
Posted 14 Apr 2005
Multiple mobile phones in individual households is driving growth, not the number of homes with phones.
CRM Featured News,
Posted 14 Apr 2005
Priceline.com reintroduces itself as a one-stop travel service; StayinFront announces data quality services; a former Ask Jeeves COO joins InfoSearch Media; and more.
CRM Featured News,
Posted 14 Apr 2005
The Summer '05 release of Sforce toolkits will be open source, with partners sharing strategies; applications will strengthen links between resellers and clients.
CRM Featured News,
Posted 13 Apr 2005
George Shaheen, the new CEO, acknowledges the importance of product suites remaining fresh, as analysts question the company's management structure.
CRM Featured News,
Posted 13 Apr 2005
Security is a huge factor in consumers' online banking decisions; being a standout provider may bring greater loyalty and higher revenue.
CRM Featured News,
Posted 12 Apr 2005
The deal will allow Dictaphone to concentrate on healthcare, and NICE may grow vertically.
CRM Featured News,
Posted 12 Apr 2005
U.S. mobile subscribers increasingly are using their devices for downloading games, and retrieving news and information.
CRM Featured News,
Posted 11 Apr 2005
Discrimination against the obese may be hurting businesses.
CRM Featured News,
Posted 11 Apr 2005
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