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Extending its analytics portfolio may give the company more competitive weight.
Federal Web sites now rank high in satisfaction, but they must continue to focus on constituents.
Congratulations to this year's award recipients. Their hard work this past year has helped organizations streamline many of their business processes and significantly improve their customer relationship efforts.
A combination of innovation, selling tactics, and targeting strategies is the key retailers need to stay ahead of the competition.
Financial institutions must respect customer data, use the Web, and respond to email to help ensure growth.
The Web self-service vendor has rolled out a new product suite that incorporates the basis of its recast customer strategy.
The Global Client gathering this week revealed how customers will benefit from SOA and the pending Epiphany integration.
HP teams up with multiple BI providers; Perseus launches an improved EFM solution; AIM appoints new vice president; and more.
Product service and support for existing customers highlight Open World day 2, but challenges have emerged for Siebel customers' business.
The networking giant pushes IP-telephony solutions and financing options for the SMB and midmarket spaces, among its slew of new offerings.
The keynote address at Open World is confident and comprehensive, with targeted talk of growth.
Relationship Manager Version 6 contains 'the three most important dimensions of customer dialogue'--relevance, timing, and significant customer offers.
The United Kingdom leads the way in outsourcing deals, Germany takes second place, but the market is changing and shrinking.
Jacada will announce agent portal; Business Objects cozies up to the midmarket; Maximizer Software goes wireless; and more.
The new release lets all departments access data from a single SOA-based platform and lets users send single-version reports, despite geography.
Upped conversion and click-through rates mark that despite declining open numbers the channel remains popular.
High staff turnover and a shortfall in qualified employees could slow the growth of the Indian call center market.
A shift from penny-pinching to business growth and the appeal of hosted solutions are contributing to a license-revenue upswing.
Concerto Software extends VoIP functionality; Aspect launches an Anniversary Edition; Business Objects names a new CEO; and more.
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