The online delivery of CRM technology may actually represent one of the early battlegrounds of technology evolution for the years ahead.
Daily News,
Posted 27 May 2004
New technologies, from Web services to wireless broadband connections, are opening doors that previously had been bolted shut.
Daily News,
Posted 26 May 2004
The biggest obstacle to date has been the difficulty in formulating the single view of any given customer.
Daily News,
Posted 26 May 2004
The biggest adjustments can be cultural.
Daily News,
Posted 25 May 2004
Brazil, Mexico, and Argentina lead the rapidly growing Latin American call center market. Most notably, Mexico and Argentina are gaining popularity among U.S. firms for their call center needs.
Daily News,
Posted 25 May 2004
New technologies are boosting the adoption of wireless solutions.
Daily News,
Posted 24 May 2004
The study claims that U.S. banks will spend $1.9 billion this year on contact center technology, while spending $5.2 billion on personnel.
Daily News,
Posted 24 May 2004
Much of the news trumpeted at the conference has far-reaching implications for CRM specialists and enterprise application users overall.
Daily News,
Posted 21 May 2004
NetSuite announced the signing of new customers; Amdocs announced that Rural Cellular Corporation has selected Amdocs for its integrated CRM and billing platform; and more.
Daily News,
Posted 21 May 2004
The Securities and Exchange Commission has stopped the clock on Salesforce.com's initial public offering.
Daily News,
Posted 20 May 2004
The updated version has solutions for customer portfolio management, partner relationship management, a more robust analytics function known as Prescriptive Analytics, and more.
Daily News,
Posted 20 May 2004
PeopleSoft President and CEO Craig Conway said Tuesday at a press conference that PeopleSoft has spent "between $12 and $15 million" per quarter defending itself against its rival's overtures.
Daily News,
Posted 19 May 2004
UniPress Software announced the new FootPrints 6.5; Jacada unveiled Jacada Fusion; and more.
Daily News,
Posted 19 May 2004
Should companies expect their CRM vendors to help them use CRM to determine who their most profitable customers are?
Daily News,
Posted 18 May 2004
In addition to BlackBerry, Sendia has plans to support other handheld data platforms, including the PalmOne Treo and certain PocketPC form factors, with Symbian as a possible future addition.
Daily News,
Posted 18 May 2004
The company's Marketing Automation 4 allows marketing staff to focus campaigns on highly targeted customer segments, while operating under the constraints of company-wide privacy rules.
Daily News,
Posted 17 May 2004
The revised offer brings the overall price tag down from approximately $9.4 billion to approximately $7.7 billion.
Daily News,
Posted 17 May 2004
Lockheed Martin has selected Siebel business applications to provide core support of the F-35's Autonomic Logistics Information System; Amdocs announced that Vodafone Hungary has made a contract to use Amdocs Enabler as its new legacy billing system; and more.
Daily News,
Posted 14 May 2004
KANA customers will be able to integrate Response Live with a larger suite of service management products.
Daily News,
Posted 13 May 2004
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