The solution fully unifies structured survey data and unstructured text.
Daily News,
Posted 01 Nov 2012
The latest OmniSocial release will support brand, support, and enthusiast communities.
Daily News,
Posted 01 Nov 2012
ExactTarget SocialPages will leverage Moontoast social marketing tools for customer engagement and campaigns.
Daily News,
Posted 01 Nov 2012
Helps enterprises analyze internal resources, performance, and customer impact.
Daily News,
Posted 01 Nov 2012
Enhancements include more social and video collaboration capabilities.
Daily News,
Posted 01 Nov 2012
SaaS product features DIY business analytics and the ability to deploy mobile apps within a week.
Daily News,
Posted 01 Nov 2012
Venture to focus on enterprise gamification, CRM engagement
Daily News,
Posted 30 Oct 2012
UpSync adds a custom form builder that drives field staff's ability to gather critical data in customer conversations.
Daily News,
Posted 30 Oct 2012
Yammer also announces expanded partner ecosystem with additional industry integrations.
Daily News,
Posted 30 Oct 2012
The Internet company joins IBM, Intel, P&G, and others in opposing DNT.
Daily News,
Posted 29 Oct 2012
The Ameche platform lets developers add apps directly to the telephone apps that consumers are already using.
Daily News,
Posted 26 Oct 2012
Plan divides offering into five core solutions.
Daily News,
Posted 26 Oct 2012
Users of apps on the platform can conduct transactions right from within an app.
Daily News,
Posted 26 Oct 2012
LP Chat is also compatible with Internet Explorer 10 and features a moveable frame that can follow the user throughout a company's Web site.
Daily News,
Posted 26 Oct 2012
An NM Incite study has found that consumers of all ages ares using social media for customer service issues.
Daily News,
Posted 26 Oct 2012
New functionality models complex back-office operations to address service goals across work queue processes.
Daily News,
Posted 25 Oct 2012
Versions for Apple iPad and Salesforce.com visually illustrate meeting effectiveness.
Daily News,
Posted 25 Oct 2012
Social networking giant XING and US Airways are among the enterprises using the cross-channel messaging solution to foster more conversational customer interactions and improve engagement.
Daily News,
Posted 25 Oct 2012
The partnership has led to two new modules for CRM, Social Commerce Advisor and Insight for Social Commerce.
Daily News,
Posted 25 Oct 2012
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