Venture to focus on enterprise gamification, CRM engagement
Daily News,
Posted 30 Oct 2012
UpSync adds a custom form builder that drives field staff's ability to gather critical data in customer conversations.
Daily News,
Posted 30 Oct 2012
Yammer also announces expanded partner ecosystem with additional industry integrations.
Daily News,
Posted 30 Oct 2012
The Internet company joins IBM, Intel, P&G, and others in opposing DNT.
Daily News,
Posted 29 Oct 2012
The Ameche platform lets developers add apps directly to the telephone apps that consumers are already using.
Daily News,
Posted 26 Oct 2012
Plan divides offering into five core solutions.
Daily News,
Posted 26 Oct 2012
Users of apps on the platform can conduct transactions right from within an app.
Daily News,
Posted 26 Oct 2012
LP Chat is also compatible with Internet Explorer 10 and features a moveable frame that can follow the user throughout a company's Web site.
Daily News,
Posted 26 Oct 2012
An NM Incite study has found that consumers of all ages ares using social media for customer service issues.
Daily News,
Posted 26 Oct 2012
New functionality models complex back-office operations to address service goals across work queue processes.
Daily News,
Posted 25 Oct 2012
Versions for Apple iPad and Salesforce.com visually illustrate meeting effectiveness.
Daily News,
Posted 25 Oct 2012
Social networking giant XING and US Airways are among the enterprises using the cross-channel messaging solution to foster more conversational customer interactions and improve engagement.
Daily News,
Posted 25 Oct 2012
The partnership has led to two new modules for CRM, Social Commerce Advisor and Insight for Social Commerce.
Daily News,
Posted 25 Oct 2012
Call Center Xpress includes recording and analytics solutions.
Daily News,
Posted 25 Oct 2012
The Sangoma AMD for Asterisk solution for call center solutions is immediately available to select Asterisk developers.
Daily News,
Posted 25 Oct 2012
The Web-based management tool now offers tighter security and a host of other streamlined functions.
Daily News,
Posted 25 Oct 2012
Cross-channel survey solution leverages mobile devices for increased response rates.
Daily News,
Posted 25 Oct 2012
New network provides more ways for marketers to enhance their campaigns.
Daily News,
Posted 24 Oct 2012
Phone.com enters into an agreement to use VoodooVox's platform in customer experience applications.
Daily News,
Posted 24 Oct 2012
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