One key to achieving effectiveness, the report says, is sharing institutional knowledge.
Daily News,
Posted 11 Aug 2004
Quadstone defined a five-step model for proper follow-through on customer service inquiries.
Daily News,
Posted 10 Aug 2004
SAP's application does not have the same amount of functionality as Siebel's, but in terms of what people actually use on a regular basis, they have reached functional parity.
Daily News,
Posted 10 Aug 2004
The current IP telephony standard, known as H.323, will need to be replaced for the real uptake to begin.
Daily News,
Posted 09 Aug 2004
In a six-nation survey of nearly 6,000 individuals, Americans gave their highest level of satisfaction to postal services, banks, and utility companies--none of which earned the approval of even half the survey base.
Daily News,
Posted 09 Aug 2004
The server market is moving toward Linux, so it only makes sense that CRM application vendors make their products available on the platform.
Daily News,
Posted 06 Aug 2004
Dendrite International announced the results of its second quarter; Mercury Interactive Corporation and Siebel Systems have made public a development agreement to design and build test automation interfaces between Siebel 7.7 and Mercury's BTO offerings; Pivotal Veracity, launched the eDelivery Tracker for B2B, a new delivery optimization solution for B2B marketers; and more.
Daily News,
Posted 06 Aug 2004
Both MS CRM servers and clients are affected and in need of patching.
Daily News,
Posted 05 Aug 2004
TDWI's second report in its 2004 Report Series, "In Search of a Single Version of Truth: Strategies for Consolidating Analytic Silos," finds that organizations have yet to consolidate an average of two data warehouses, six independent data marts, and 28.5 spreadmarts, with only one third of all structures actually consolidated.
Daily News,
Posted 05 Aug 2004
iAnywhere's M-Business Anywhere solution has provided McKesson with a new automated system running on Symbol SPT1800's Palm OS.
Daily News,
Posted 04 Aug 2004
Patrick Bakey is to be SAP's senior vice president and general manager of its North American CRM business unit.
Daily News,
Posted 04 Aug 2004
The latest version of the company's application suite for service resolution management explores a variety of areas that help users navigate through self-service.
Daily News,
Posted 03 Aug 2004
Among the advances in SalesLogix 6.2 are more tightly coupled sales and customer service capabilities, better access to opportunity data (including new-opportunity analytics), improved language support, and an expanded roster of customizable features.
Daily News,
Posted 03 Aug 2004
Top organizations seem content with delivering abysmal email response rates to customer inquiries.
Daily News,
Posted 02 Aug 2004
Grand Haven, MI--a "hot city"--is the nation's first fully wireless municipality, compliments of a city-wide wireless network.
Daily News,
Posted 02 Aug 2004
According to a new study, although the number of companies using at least some real-time data has increased over the past year, many are learning that not all decisions need real-time data.
Daily News,
Posted 30 Jul 2004
eGain Communications has announced a global partnership with Wipro Technologies; Initiate Systems made available its Initiate Identity Hub 5.2 a software; and more.
Daily News,
Posted 30 Jul 2004
Onyx reports a second quarter revenue of $14.8 million, an increase from the $14.2 million it amassed from the year's first quarter.
Daily News,
Posted 29 Jul 2004
A new Gartner report directly challenges some of the key assumptions and conventional wisdom surrounding service provider decisions.
Daily News,
Posted 29 Jul 2004
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