Going public creates a new set of challenges for Salesforce.com. Not only must its management continue to comply with ongoing and increasingly complex disclosure regulations, but it must also contend with the overnight wealth enjoyed by the company's currently faithful employees.
Daily News,
Posted 23 Jun 2004
At the end of this month the Oracle Small Business Suite on-demand service provided by NetSuite will be rebranded NetSuite Small Business Suite.
Daily News,
Posted 22 Jun 2004
The real distinction comes from the possibility for change down the road. Clients start with hosted or on-demand CRM with the intent of switching to an on-premises application later.
Daily News,
Posted 22 Jun 2004
Open source technologies are starting to crop up in CRM, from the server platform to the user interface.
Daily News,
Posted 21 Jun 2004
Unica Corporation has formed an alliance with Biz360; Witness Systems announced that O2 Ireland has implemented the Witness eQuality solution; and more.
Daily News,
Posted 18 Jun 2004
The number of newsletters in an online format has nearly doubled over the past year, while the print-only format is actually in decline.
Daily News,
Posted 17 Jun 2004
Mobile CRM continues to be a juggling act of convenience versus connectivity, particularly as more companies switch to emerging service-based CRM tools.
Daily News,
Posted 17 Jun 2004
A new survey indicates there are some significant differences in the responses of men and women to bad customer service interactions.
Daily News,
Posted 16 Jun 2004
Both companies needed a system to mobilize employees and improve customer response quality in the face of unexpected circumstances.
Daily News,
Posted 16 Jun 2004
A large number of respondents--85 percent--say a single bad experience will turn them off forever.
Daily News,
Posted 15 Jun 2004
A major challenge for serious adopters of online self-service is the fact that the quality of the interaction is very dependent on the customer's ability to use the self-help system.
Daily News,
Posted 15 Jun 2004
Insights '04: Best Software revealed plans to take more CRM market share in the small- and midsize business markets at its annual Insights conference, held in Orlando, Fla., last week.
Daily News,
Posted 14 Jun 2004
The tolerance for bad data drops as the importance of the data rises.
Daily News,
Posted 14 Jun 2004
Best Software has named Joe Bergerathe senior vice president and general manager of contact management solutions; OnStation introduced AutoCards, a new enhancement to its OnStation ShopConnect CRM service; and more.
Daily News,
Posted 11 Jun 2004
The new offerings are in the areas of advertising/media sales, commercial lending, and telecommunication services.
Daily News,
Posted 11 Jun 2004
Is there hope for intimate B2C relationships beyond the intermediation of self-service and outsourcing?
Daily News,
Posted 10 Jun 2004
Consumers use these hot spots, but the driving force behind the installations is the needs of traveling salespeople and other mobile professionals.
Daily News,
Posted 10 Jun 2004
Janice Anderson has been named the company's new CEO and chairman of its board of directors.
Daily News,
Posted 09 Jun 2004
The company was able to create reports that drew on prospective clients and their specific interests in the property for sales follow-up, and provided the sales team at The Lodge with weekly reports of reservation holders' online activity.
Daily News,
Posted 09 Jun 2004
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