Intrawest's customers are skiers and snowboarders covered with snow and dealing with freezing fingers--asking them to fill out paper-based forms slashed Intrawest's chances of learning how to become more inline with its customers.
Daily News,
Posted 11 Oct 2004
Siebel has provided analytic capabilities to customers for some time, but the new Siebel Business Analytic Applications collection is designed to run both in Siebel user environments and other business scenarios.
Daily News,
Posted 08 Oct 2004
Siebel Systems' unexpectedly strong business represents performance above financial analyst expectations, but not above Siebel's own track record.
Daily News,
Posted 08 Oct 2004
The report is the premiere entry in a series of papers Summit plans on the on-demand and hosted software markets.
Daily News,
Posted 07 Oct 2004
The enhanced version of RightNow Service features an Offer Advisor component that equips agents with a tool that can automatically suggest potential offers or promotions that may be appealing to the customer given his history.
Daily News,
Posted 06 Oct 2004
Published reports quote PeopleSoft Director Steven Goldby as saying, "If there's an indication that they would pay what we consider to be the right price, and there's a possibility that we could close the transaction quickly, I'm open to discussions with Oracle."
Daily News,
Posted 06 Oct 2004
Joining CRMA's board are executives and representatives from key industry firms like Forrester Research, Gartner, and Baseline Consulting.
Daily News,
Posted 05 Oct 2004
National Customer Service Week '04: The annual celebration recognizes and rewards the efforts of contact center agents.
Daily News,
Posted 04 Oct 2004
The release offers an automated marketing system that aims to give users access to detailed analytics covering customer Web-site behavior.
Daily News,
Posted 04 Oct 2004
Internet advertising revenues in the United States surged 42.7 percent in the second quarter compared with the same period a year ago; and more.
Daily News,
Posted 01 Oct 2004
Most of PeopleSoft's CRM strategy has evolved during Conway's tenure, including the close of the acquisition of Vantive that first served notice that PeopleSoft would be a CRM player.
Daily News,
Posted 01 Oct 2004
Forrester had forecast a 7 percent growth rate for CRM in 2004.
Daily News,
Posted 30 Sep 2004
A new survey of top marketing executives at large and midsize companies gauges attitudes towards customer retention and valuation.
Daily News,
Posted 30 Sep 2004
These are very different announcements: They're both targeting customer service, but Salesforce is targeting the call center, as compared to focusing on premise-based trouble tickets.
Daily News,
Posted 29 Sep 2004
Airframe has little to fear if it remains focused.
Daily News,
Posted 28 Sep 2004
BlueRoads has announced that Sana Security deployed BlueRoads 5; San Francisco Giants implement a wireless LAN at SBC Park, and more.
Daily News,
Posted 28 Sep 2004
Age may be the single most reliable predictor of who will tolerate overseas assistance and who won't.
Daily News,
Posted 27 Sep 2004
Continental selected Voxify's Automated Agents solution to help manage non-value-added customer calls.
Daily News,
Posted 27 Sep 2004
Too many companies in the past looked at CRM and related technologies as magic bullets that would solve their CRM challenges.
Daily News,
Posted 24 Sep 2004
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