Telerx, an outsource provider of customer care services, has named Carolynn Horrell-Chamoun senior vice president of technology solutions, and more.
Daily News,
Posted 24 Aug 2004
Unisys and KRC Research polled 150 top executives and IT decision-makers to examine the concerns and goals of companies that have deployed a comprehensive analytics strategy.
Daily News,
Posted 24 Aug 2004
Companies attempt to evaluate the effectiveness of their CRM programs based on benchmark data, but these evaluation methods tend to ignore the customer's opinion.
Daily News,
Posted 23 Aug 2004
After years of running into roadblocks trying to ensure that its own service representatives could communicate effectively with one another while in the field, Pitney Bowes needed a new strategy.
Daily News,
Posted 23 Aug 2004
The company logged more than $75 million in total revenues in the February-through-July time period, compared with less than $41 million in the same period a year ago.
Daily News,
Posted 20 Aug 2004
Trillium Software announced the availability of Trillium Software Discovery Version 4; Convergys introduced its Customer Training For-Profit Solution; and more.
Daily News,
Posted 20 Aug 2004
RightNow has always been very user-focused, making product decisions based on what existing customers want. As it begins to target larger deals in new verticals, there will be more market-driven development.
Daily News,
Posted 19 Aug 2004
The company is also putting the finishing touches on a formal launch of its voice-over IP contact-center solution.
Daily News,
Posted 19 Aug 2004
The newly rechristened application is the ASP's first step as it moves forward with broad plans to expand into smaller markets.
Daily News,
Posted 18 Aug 2004
Consumers are open to buying more products and services, but only if the customer service representative (CSR) first resolves the customer's concern.
Daily News,
Posted 18 Aug 2004
Pure-play knowledge-base providers are seeing a need to compete with service-oriented companies.
Daily News,
Posted 17 Aug 2004
QAS announced the signing of eight top catalog and mail order companies; ACCO Brands' Kensington Technology Group implemented RightNow Service as its contact center platform; and more.
Daily News,
Posted 17 Aug 2004
Different client databases can splinter prospect organization, and the lack of a centralized look at the client base can put a hurdle in the path of firms on the quest for new clients.
Daily News,
Posted 16 Aug 2004
The modules being upgraded, Oracle Sales, Oracle Marketing, Oracle Partner Relationship Management, and Oracle e-Commerce, either create or expand functionalities across most of the company's selling platform.
Daily News,
Posted 16 Aug 2004
Siebel Systems and SAP lead on the list, with Oracle, PeopleSoft, and Amdocs clustered closely behind.
Daily News,
Posted 13 Aug 2004
DATALink Systems and Sales Force Management Software announced a partnership to provide productivity software tools to sales managers in Puerto Rico; Interactive Intelligence's business communications software has been certified by VoEx, enabling customers to extend Internet protocol trunking beyond customer premises to the public switched-telephone network; and more.
Daily News,
Posted 13 Aug 2004
ATG touts the benefits of bringing together the offerings of both companies, but cost savings are clearly a concern for both firms.
Daily News,
Posted 12 Aug 2004
A roundup of call center solutions for now and in the near future.
Daily News,
Posted 12 Aug 2004
Predefined business rules make it possible for the technology to personalize everything from email messages to requests to offline bankers without heavy intervention from the IT team.
Daily News,
Posted 11 Aug 2004
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