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The cell phone carrier is obtaining restraining orders against companies that are stealing and selling their customers' records.
Salesforce.com's application marketplace emerges from its preview phase as part of the company's Winter '06 release with 160 listings.
An analyst report predicts that more U.S. and Canadian companies will engage in BPO to fight competition from other regions.
Spending on things to do, such as travel and dining, is a trend for this segment and a driver of real growth.
Clementine 10 enables companies to incorporate Web surveys and site behavior into predictive models and to export information into Excel spreadsheets.
Slow adoption rates can be attributed to companies not yet realizing the true value of the architecture.
Third parties can build applications on the company's NetFlex platform; customers get point products and vertical solutions.
The firm's higher-than-expected Q4 revenues likely will have little impact on the proposed Oracle acquisition.
MI, a business technology optimization provider, is adding this service-oriented architecture firm to its ranks to help its customers maximize their SOA initiatives.
Magic Quadrant '06: The analyst firm expects the business intelligence market to experience sustained growth as the technology includes more users within an organization.
Its new suite version extends contact center prowess to small businesses through hosting.
These solutions help speed sales cycles, enhance communication, and easily integrate with current systems.
Privacy policies within high-tech industry companies are improving, but some functions, including email responsiveness and data sharing, continue to lag.
Area companies are outsourcing some of their own work to neighbors as more U.S. organizations outsource to the region.
The company cites a lack of synergy between the two organizations; CDC finds Onyx's lack of communication 'dismissive' and 'unusual.'
Leading manufacturers are integrating their processes to serve customers, and will seek to improve performance by focusing on data integration, analytics, and BI.
The move is a play to enter the Latin American market and acquire an established customer base, but there will be trade and language barriers.
U.S. home-based agents represent a small portion of total customer care reps, but their ranks continue to swell, thanks to macroeconomic trends.
Adoption is slow in developing countries, but will speed up as infrastructure improves; acquisitions are also on the upswing.
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