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Magic Quadrant '06: The analyst firm expects the business intelligence market to experience sustained growth as the technology includes more users within an organization.
Its new suite version extends contact center prowess to small businesses through hosting.
These solutions help speed sales cycles, enhance communication, and easily integrate with current systems.
Privacy policies within high-tech industry companies are improving, but some functions, including email responsiveness and data sharing, continue to lag.
Area companies are outsourcing some of their own work to neighbors as more U.S. organizations outsource to the region.
The company cites a lack of synergy between the two organizations; CDC finds Onyx's lack of communication 'dismissive' and 'unusual.'
Leading manufacturers are integrating their processes to serve customers, and will seek to improve performance by focusing on data integration, analytics, and BI.
The move is a play to enter the Latin American market and acquire an established customer base, but there will be trade and language barriers.
U.S. home-based agents represent a small portion of total customer care reps, but their ranks continue to swell, thanks to macroeconomic trends.
Adoption is slow in developing countries, but will speed up as infrastructure improves; acquisitions are also on the upswing.
Deploying MFS solutions can bring increased productivity, customer satisfaction, and revenues.
A report says the growing industry competes on features as well as price, providing customers with numerous access choices.
When costumers go to stores to buy, they care most about price, selection, and convenience.
Sensitive backup tapes go missing from a division headquarters in Orlando, exposing 200,000 people to fraud.
The enterprise software vendor might be talking acquisition, but miscommunication has marred early efforts.
A businessman has won what is believed to be the first victory of its kind by claiming damages from a company that sent him email spam.
Consumers rate 2005's best-in-class restaurants, retailers, convenience stores, and supermarkets.
Seventeen call center reps are accused of stealing from Hurricane Katrina relief efforts.
Providers will be forced to adapt due to the emergence of new players and services, such as Google and open source technology.
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