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A rebranding, new features, and multiple language support challenges Web-analytics companies like WebTrends and Omniture.
Firstlogic and Pitney Bowes have verbally agreed not to extend their merger agreement; PB will continue to own 10 percent of Firstlogic.
Interactive Intelligence unveils Customer Interaction Center 2.4; Tigerpaw releases version 10 of its flagship product, NICE announces record financial results; and more.
A report suggests ways for companies to improve CSR coaching and shows time is the biggest deterrent to success.
The evaluation emphasizes the importance of flexibility in both simple and complex licensing models as business needs change.
Versatility, initiative, and business knowledge are essential for success; professionals will need to focus on business processes and relationships, as well as technology.
The FCC and E911; Accenture plans to acquire Media Audits; Citrix announces its new Smart Agent technology; and more.
A breakout session on lead generation at WebSideStory's user conference outlines the benefits of tweaking page variables.
A research report IDs companies that are succeeding by using SCM; Dell takes the number one spot in the ranking.
Insufficient integration between customer communication channels is depriving consumers of positive experiences.
A stronger driver of consumer click-through rates, text is often the initial content of an email; target by response behavior to attract more clicks.
Autonomy purchases Verity; Maximizer Software release Version 9 of its enterprise suite; and more.
Omniture's new tools provide a single user interface for better bid management, Excel integration, and click fraud alerts.
A Zagat study shows air carriers achieved the lowest ratings in 15 years, with U.S. airlines trailing internationals; Web presence is the only bright spot.
The market is on track to hit and surpass a previous forecast due to enhanced innovation, better ROI, and less-costly software-based recording.
An OEM partnership for predictive analysis and a new retail solution indicate positive implications for operational BI and upped emphasis on verticals.
NPOs are taking advantage of relevant content and supporter issues to create more targeted campaigns.
Earnings roundup: Onyx continues its return to growth; the outgoing Nortel CEO expresses confidence in the company's future; SPSS reports record revenue; and more.
A tech-focused private equity firm gives the midmarket CRM company access to deeper pockets, which one analyst says could portend an aggressive growth strategy.
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