It's been a difficult year for email marketers, particularly with the enactment of the federal CAN-SPAM legislation.
Daily News,
Posted 20 Sep 2004
A new report evaluates seven on-demand CRM providers: ACCPAC CRM (now a unit of Best Software), Entellium, NetSuite, RightNow, SAVO, Salesforce.com, and Siebel On-Demand.
Daily News,
Posted 17 Sep 2004
There is increasing adoption of mobile and wireless devices, with tablet PCs expected to gain more and more in popularity in the next few years.
Daily News,
Posted 16 Sep 2004
The biggest news is the acquisition of eAssist.
Daily News,
Posted 16 Sep 2004
Brand building was ranked highest among marketing priorities, despite the strong positioning efforts many vendors employed during the tech boom; the brand-building efforts may reflect both fresh faces and survivors looking to establish new markets.
Daily News,
Posted 15 Sep 2004
According to a new report by the Service & Support Professionals Association, it's possible to predict during the recruiting phase who the top performers might be, and hire accordingly.
Daily News,
Posted 15 Sep 2004
The CVP supports speech-enabled and touch-tone applications that can be integrated with back-end data and business rules accessible through the Web, using Java 2 Enterprise Edition and VoiceXML standards.
Daily News,
Posted 14 Sep 2004
BCE Elix, and the city of Montreal announced the launch of telephone applications that provide Montrealers with an enhanced, 87-ACCES automated telephone-service system, and more.
Daily News,
Posted 14 Sep 2004
TAMS wanted to implement a business intelligence project to ensure the success of its marketing efforts.
Daily News,
Posted 13 Sep 2004
Some firms can be cavalier with customer contacts; others are slow to respond to online service requests.
Daily News,
Posted 13 Sep 2004
Verint Systems reported record sales of $60,167,000 for its second fiscal quarter of this year, ended July 31, 2004; and more.
Daily News,
Posted 10 Sep 2004
Among the challenges in store for Oracle is bitter opposition from PeopleSoft management and directors, who have generally refused to negotiate with Oracle.
Daily News,
Posted 10 Sep 2004
Being able to compete on equal footing with contact center giants is important as the customer contact market shifts to longer purchase cycles driven by the need for technology refresh, rather than hordes of startups demanding quick solutions.
Daily News,
Posted 09 Sep 2004
Online retailers are reaching a crossroads in terms of gauging customer satisfaction, according to a recent study.
Daily News,
Posted 09 Sep 2004
While public IMing is expected to continue to burgeon for the next five years, EIMing vendors may find their entrance into the market by bulking up their integration initiatives and educating end users on the advantages that EIMing offers.
Daily News,
Posted 08 Sep 2004
Conventional wisdom regarding multichannel customers has been off target.
Daily News,
Posted 08 Sep 2004
A new, four-month training program dubbed Certified Friendly is designed for hotel, restaurant, attraction, and local government staff.
Daily News,
Posted 07 Sep 2004
Extream Software wins Baltmore utility customer, and more.
Daily News,
Posted 07 Sep 2004
The majority of the call centers and agent positions will move to nearshore/offshore positions, but others will be lost due to increasing self-service options available to customers and DNC regulations.
Daily News,
Posted 03 Sep 2004
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