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Seamless operation and single databases lead the list of requirements for SMB success; on-demand products are the most popular in the segment.
Not all sectors of online business are seeing substantial uptake in adoption and satisfaction, but the channel continues to gain traction for its accessibility and ease of use.
The company opens a new localization center in Ireland to streamline European operations; an industry analyst says the move also addresses differences in culture and marketing.
U. K. consumers are still mostly swayed by price, despite businesses' attempts to win customers' loyalty in other ways.
Japanese cell phone users are using new technology that allows consumers to gather company information by pointing the phone at a building.
IBM releases portfolios to help companies shift to new management approaches, because leveraging info as an asset helps build ROI.
New partnerships and predictions point to a period of rapid growth in wireless applications for sales, service, and marketing.
The move helps legitimize the open-source model, but underscores the enterprise giant's need to build out its business.
A new application from Xactly provides currency conversion and the ability to calculate pay rates based on relationships with a company.
The market is expected to become more integrated and to reflect more specific differentiating business objectives.
Companies need to focus less on transactions and products and more on measuring and building long-term relationships.
The companies announce a technical partnership, which one industry analyst says will help deliver open source to SMBs.
The company's s 25th Anniversary Edition helps bring down the walls between sales and marketing. Two new modules, lead management and campaign management, head up the company's venture into marketing automation.
Providing online support can boost customer satisfaction while cutting costs, but companies must offer the right services to maximize deployments.
Retailers have advanced in their use of CRM technologies, but continue to struggle to get CRM information to the proper corporate users.
The layoffs announced are the highlight of the company's post-Siebel acquisition guidance call; fiscal performance and predictions are also stated.
An industry analyst says the move validates data quality's role in BI, and makes more sense than the purchase attempt of Firstlogic by Pitney Bowes.
Households are expected to view more bills online, but companies must work to increase customer awareness of the benefits of Web payment.
Gartner predicts strong growth for this rapidly expanding market, but not before companies start to look at BI as the means to strategic IT planning.
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