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Self-service software lets companies leverage Net Promoter expertise and functionality to build loyalty and create exceptional customer experiences.
Major enhancements include expanded support for mobile devices, tech workflow tools, and interactive dashboards.
The PCI-compliant solution supports two-way encrypted chat.
Amazon topped the latest eChannel Retail Benchmark study after its mobile channels outperformed the brand's Web site.
Newest version features a new user experience and advanced capabilities to support the integrated, connected contact center.
The real-time audience discovery platform will help marketers leverage big data.
Customers can now use prospecting tools within Salesforce to help increase the daily call volumes of any sales team.
New cloud-based platform puts data and insights at marketers' fingertips.
Frustrated with trying to understand a customer rep in a foreign country? Overloaded with seasonal demand? Companies like XACT Telesolutions are helping to solve these problems and others.
Oracle Cloud customers can now discover the companies' applications.
Marketing agency to offer social monitoring and insights with Astute SRM.
Harmony users now have access to mobile, real-time speech analytics and enhanced desktop analytics in one cloud-ready platform.
ContactManager consolidates all relevant customer information.
Visual gamification app for Salesforce.com, empowers managers to boost sales team performance.
Web content management system delivers personalized Web experiences for Marketo and Salesforce.com.
The pairing will result in the integration of CRM and email marketing platforms.
Social suite allows consumers to share on different enterprise channels.
In the age of the empowered consumer, customer experience teams need to "step it up."
Platform lets consumers become active insiders for the brands they love.
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