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Version 6.0 allows users to create and customize applications entirely on their browser and could make Nsite a bigger player in the SaaS industry.
Hidden fees like government costs and severance pay are limiting the cost benefits of IT outsourcing, though the business practice isn't losing its popularity.
U.S. businesses are beginning to look to Mexico and other Central American areas for customer service agents as the domestic Hispanic population rises.
Pivotal's owner is buying a Microsoft CRM partner, strengthening the bond between them for the time being.
Most email marketers have tremendous difficulty reaching consumer inboxes, but even more don't make deliverability a priority.
Purchasing the billing and revenue management solutions provider should strengthen Oracle's go to market offerings for the communications and media industry, and bolster its apps focus.
The on-demand vendor has acquired Sendia to bring mobility to its AppExchange applications.
Companies are working on standardization; budgets will increase as organizations look for ways to extend BI and analytics throughout the enterprise.
A report calculating airline performance finds customer service down, indicating a slip to pre 9/11 service standards.
Although consumers polled indicate that site usability is up, customer information sharing leads to below average score.
The use of this emerging technology is expected to soar over the coming years; the ability to report in real-time will begin to appear in second and third generation versions.
The acquisition of a quality management provider signals that the game is on against other workforce optimization companies.
The new version marries AJAX to business process customization, adds new verticals, and heats up the suite wars.
The acquisition will create more vertically focused digital marketing solutions; the product upgrade will enable marketers to analyze the activity of a new set of visitor demographics.
The deal is one of the latest markers of contact center consolidation; details of the cash transaction were not disclosed.
IBM continues its SOA efforts with a cluster of products and services designed to help bolster SOA-based deployments.
Companies expect to up the use of short message service--or text messaging--as a low-cost way to immediately touch customers on the move.
Wireless carriers' family calling plans are increasingly popular with customers; pricing is an important factor.
Forrester peeks into the future of enterprise applications, and discovers that it's up to the customers.
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