WebTrends and ExactTarget partner; Indus powers up Atmos Energy; Salesforce.com rocks Yamaha; and more.
Daily News,
Posted 23 Nov 2004
The cable television and telecommunications service company uses quality monitoring and evaluation tools to improve service and sales.
Daily News,
Posted 22 Nov 2004
Cost savings will prompt organizations to offer customers better ways to serve themselves.
Daily News,
Posted 22 Nov 2004
A new study examines the customer's selection criteria between agency and travel-supplier Web sites.
Daily News,
Posted 19 Nov 2004
Convergys buys Finali; White Pajama puts its name to sleep; BlueRoads and SugarCRM announce new releases; and more.
Daily News,
Posted 19 Nov 2004
Safety, ease of use, and bill payment services lead the way to customer satisfaction, but institutions must compete with other channels.
Daily News,
Posted 18 Nov 2004
The Federal Communications Commission says certain IP-based services are not subject to state regulation.
Daily News,
Posted 17 Nov 2004
Several new solutions aim to put greater power on the teller and tele-agent desktop.
Daily News,
Posted 16 Nov 2004
Selectica names "bullish" CEO; Dexterra appoints COO; Empirix announces three new executives; and more.
Daily News,
Posted 16 Nov 2004
Datamonitor predicts that South Africa will see tremendous growth as a customer service hot spot.
Daily News,
Posted 15 Nov 2004
The Midwest utility integrates disparate customer information systems after a merger and an acquisition.
Daily News,
Posted 15 Nov 2004
A new Aberdeen Group survey shows that organizations are slow to adopt channel price-management strategies.
Daily News,
Posted 12 Nov 2004
Nuasis announces survey results on offshoring; BlueRoads and Witness Systems release new functionality; Acxiom acquires ChinaLoop; and more.
Daily News,
Posted 12 Nov 2004
Oracle sets a November 19 deadline for shareholders, but the takeover battle may last longer.
Daily News,
Posted 11 Nov 2004
CRM vendors flock to high-capacity online promotional capabilities.
Daily News,
Posted 10 Nov 2004
Managed care organizations are broadening the reach of their Web sites to better serve their members, providers, staffs, and brokers.
Daily News,
Posted 10 Nov 2004
Design Within Reach chooses Iphinity Call Center; Convergys signs multiyear contract with Wachovia; 7-Eleven implements Cognos; and more.
Daily News,
Posted 09 Nov 2004
Retail banks are targeting small-business owners to build the profitability of those relationships.
Daily News,
Posted 09 Nov 2004
The grocery service is using CRM to manage growth and harvest revenues.
Daily News,
Posted 08 Nov 2004
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