The dealership moves from a PC-based CRM application to a Web-based solution to support its growth strategy.
Daily News,
Posted 06 Dec 2004
A new HDI survey highlights growing trends within support centers that could help organizations empower their customers.
Daily News,
Posted 06 Dec 2004
Unisys predicts that integration will have a leading role in CRM initiatives next year.
Daily News,
Posted 03 Dec 2004
Contactual and Salesforce.com announce new customers, FootPrints providing great benefits for UniPress, American Eagle Outfitters chooses ATG to outfit ae.com; and more.
Daily News,
Posted 03 Dec 2004
The key to recent redesigns lies in uniting bricks and clicks.
Daily News,
Posted 03 Dec 2004
NetSuite announces NetSuite Holiday Mall; Sales Performance International launches a new consulting practice; Verint reports third quarter results; and more.
Daily News,
Posted 02 Dec 2004
Sento acquires Xtrasource; Wachovia implements Callidus; SugarCRM launches its SugarCube server; and more.
Daily News,
Posted 01 Dec 2004
Best Software and Salesforce.com are the leaders in the SMB space, according to a new survey.
Daily News,
Posted 01 Dec 2004
Meeting customer expectations has helped the company improve operations and employee satisfaction.
Daily News,
Posted 30 Nov 2004
The CRM services rate slows, while Asian consulting and outsourcing gains the lead the worldwide services market.
Daily News,
Posted 30 Nov 2004
Verint Systems is providing ULTRA secrets for Delaware Investments; Kalido implements an application suite; Cincom Systems announces the latest version of Synchrony; and more.
Daily News,
Posted 30 Nov 2004
Concerto announces substantial growth; Zions Bank selects Harte-Hanks; UniPress launches a Footprints upgrade; and more.
Daily News,
Posted 29 Nov 2004
The credit card issuer uses VoIP to integrate and manage its different contact center sites.
Daily News,
Posted 29 Nov 2004
An NRF Foundation survey finds that most retailers are investing in CRM and most customers are satisfied with their service experience.
Daily News,
Posted 29 Nov 2004
Butterball Turkey's customer service initiative primes for the company's busiest time of year.
Daily News,
Posted 24 Nov 2004
The NFL franchise is using the technology to improve customer communication and service.
Daily News,
Posted 24 Nov 2004
Pragmatech names SPSS veteran Zanghi as CEO; OutStart acquires Participate Systems; Firstlogic teams up with the University of Utah; and more.
Daily News,
Posted 24 Nov 2004
The on-demand SFA provider will name a new chairman at a later date.
Daily News,
Posted 23 Nov 2004
WebTrends and ExactTarget partner; Indus powers up Atmos Energy; Salesforce.com rocks Yamaha; and more.
Daily News,
Posted 23 Nov 2004
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