When costumers go to stores to buy, they care most about price, selection, and convenience.
CRM Featured News,
Posted 30 Dec 2005
Sensitive backup tapes go missing from a division headquarters in Orlando, exposing 200,000 people to fraud.
CRM Featured News,
Posted 30 Dec 2005
The enterprise software vendor might be talking acquisition, but miscommunication has marred early efforts.
CRM Featured News,
Posted 29 Dec 2005
A businessman has won what is believed to be the first victory of its kind by claiming damages from a company that sent him email spam.
CRM Featured News,
Posted 29 Dec 2005
Consumers rate 2005's best-in-class restaurants, retailers, convenience stores, and supermarkets.
CRM Featured News,
Posted 28 Dec 2005
Seventeen call center reps are accused of stealing from Hurricane Katrina relief efforts.
CRM Featured News,
Posted 28 Dec 2005
Providers will be forced to adapt due to the emergence of new players and services, such as Google and open source technology.
CRM Featured News,
Posted 27 Dec 2005
Gift cards help retailers beat some holiday sales forecasts, with spending up 8.7 percent.
CRM Featured News,
Posted 27 Dec 2005
Marketers should identify product brand in their email campaigns; concerns about spam and other online pitfalls seem to be diminishing.
CRM Featured News,
Posted 23 Dec 2005
Poor service increasingly opens the door to churn, as the Internet is perceived to allow a fresh start for customer loyalty.
CRM Featured News,
Posted 22 Dec 2005
Storing patient medical records electronically and new regulations from governments will contribute to spending.
CRM Featured News,
Posted 22 Dec 2005
Unica takes the acquisition route, not a usual move for the company, to enhance its marketing automation functionality.
CRM Featured News,
Posted 21 Dec 2005
Automakers can solve problems more quickly and improve customer satisfaction by exchanging customer data with dealers.
CRM Featured News,
Posted 21 Dec 2005
The U.S. government is making progress against unsolicited commercial email, but there is a long way to go before inboxes are empty.
CRM Featured News,
Posted 20 Dec 2005
A new service gives companies the ability to see which channels are working best and how well Internet advertising fares.
CRM Featured News,
Posted 20 Dec 2005
A research firm culls information from leading companies to discover the best practices to achieve success.
CRM Featured News,
Posted 19 Dec 2005
The new year will see more multichannel integration, more drop-ship solutions, and a wider focus on security issues as merchants mature.
CRM Featured News,
Posted 19 Dec 2005
The company meets expectations, but industry experts say it is beginning to focus more on its business applications line.
CRM Featured News,
Posted 16 Dec 2005
Online marketing and on-demand solutions are important factors when considering the adoption of IT solutions.
CRM Featured News,
Posted 15 Dec 2005
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