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An interesting year ahead: new technologies to be harvested, new markets to be explored, and new ideas hovering on the brink of reality.
CRM Featured Articles,
Posted 10 Dec 2007
There are 3.5 billion online conversations every day. Is your company part of them, or a victim of them?
CRM Featured Articles,
Posted 07 Dec 2007
The company's acquired Witness arm launches its latest workforce optimization suite, Impact 360, stressing analytics prowess and integration.
CRM Featured Articles,
Posted 06 Dec 2007
The on-demand vendor celebrates a new social networking feature -- and its millionth subscriber.
CRM Featured Articles,
Posted 06 Dec 2007
Forget about mass products for mass customers: Many companies are better served by providing customizable products and services.
CRM Featured Articles,
Posted 05 Dec 2007
The Direct Marketing Association releases new intelligence on acquiring and retaining customers.
CRM Featured Articles,
Posted 05 Dec 2007
"Marketers have to work harder than ever before in order to sell," says a presenter at a search marketing conference.
CRM Featured Articles,
Posted 04 Dec 2007
SAP Influencer Summit: The German giant's SAP CRM 2007 -- with a new user interface -- sneaks in under the calendar-year wire.
CRM Featured Articles,
Posted 04 Dec 2007
New feature to the company's Edge series promises to address the financial concerns of midmarket companies.
CRM Featured Articles,
Posted 03 Dec 2007
Big Blue's Tivoli Netcool offers cross-network quality assurance, monitoring, and predictive capacities; pricing may be more important than service, analyst cautions
CRM Featured Articles,
Posted 03 Dec 2007
The vendor's Smart Agent Desktop could make the contact center a whole lot smarter.
CRM Featured Articles,
Posted 30 Nov 2007
After years of software-as-a-service rising ascendant, economic pressures may be favoring on-premise software again.
CRM Featured Articles,
Posted 29 Nov 2007
A new report details how to better understand -- and, even more critical, how to apply -- Web analytics.
CRM Featured Articles,
Posted 28 Nov 2007
Technology investments designed to empower agents may actually complicate access to required data.
CRM Featured Articles,
Posted 28 Nov 2007
The Montana-based CRM software provider unveils the November '07 edition of its flagship product, replete with trendy new features.
CRM Featured Articles,
Posted 27 Nov 2007
An industry traditionally at the forefront of CRM continues to make the effort to master customer interactions.
CRM Featured Articles,
Posted 27 Nov 2007
Employees gone, lawsuit still unresolved, but despite SAP and TomorrowNow's predicament, third party maintenance seems to be on the rise.
CRM Featured Articles,
Posted 26 Nov 2007
New research suggests that training your sales team in-house isn't the best way to get lasting results -- but choosing the right outside partner can be tricky, as well.
CRM Featured Articles,
Posted 26 Nov 2007
As the annual shopping season opens, retailers need to allocate resources more effectively.
CRM Featured Articles,
Posted 23 Nov 2007
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