NetSuite announces NetSuite Holiday Mall; Sales Performance International launches a new consulting practice; Verint reports third quarter results; and more.
Daily News,
Posted 02 Dec 2004
Sento acquires Xtrasource; Wachovia implements Callidus; SugarCRM launches its SugarCube server; and more.
Daily News,
Posted 01 Dec 2004
Best Software and Salesforce.com are the leaders in the SMB space, according to a new survey.
Daily News,
Posted 01 Dec 2004
Meeting customer expectations has helped the company improve operations and employee satisfaction.
Daily News,
Posted 30 Nov 2004
The CRM services rate slows, while Asian consulting and outsourcing gains the lead the worldwide services market.
Daily News,
Posted 30 Nov 2004
Verint Systems is providing ULTRA secrets for Delaware Investments; Kalido implements an application suite; Cincom Systems announces the latest version of Synchrony; and more.
Daily News,
Posted 30 Nov 2004
Concerto announces substantial growth; Zions Bank selects Harte-Hanks; UniPress launches a Footprints upgrade; and more.
Daily News,
Posted 29 Nov 2004
The credit card issuer uses VoIP to integrate and manage its different contact center sites.
Daily News,
Posted 29 Nov 2004
An NRF Foundation survey finds that most retailers are investing in CRM and most customers are satisfied with their service experience.
Daily News,
Posted 29 Nov 2004
Butterball Turkey's customer service initiative primes for the company's busiest time of year.
Daily News,
Posted 24 Nov 2004
The NFL franchise is using the technology to improve customer communication and service.
Daily News,
Posted 24 Nov 2004
Pragmatech names SPSS veteran Zanghi as CEO; OutStart acquires Participate Systems; Firstlogic teams up with the University of Utah; and more.
Daily News,
Posted 24 Nov 2004
The on-demand SFA provider will name a new chairman at a later date.
Daily News,
Posted 23 Nov 2004
WebTrends and ExactTarget partner; Indus powers up Atmos Energy; Salesforce.com rocks Yamaha; and more.
Daily News,
Posted 23 Nov 2004
The cable television and telecommunications service company uses quality monitoring and evaluation tools to improve service and sales.
Daily News,
Posted 22 Nov 2004
Cost savings will prompt organizations to offer customers better ways to serve themselves.
Daily News,
Posted 22 Nov 2004
A new study examines the customer's selection criteria between agency and travel-supplier Web sites.
Daily News,
Posted 19 Nov 2004
Convergys buys Finali; White Pajama puts its name to sleep; BlueRoads and SugarCRM announce new releases; and more.
Daily News,
Posted 19 Nov 2004
Safety, ease of use, and bill payment services lead the way to customer satisfaction, but institutions must compete with other channels.
Daily News,
Posted 18 Nov 2004
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