Small companies lead the growing trend of word of mouth marketing, according to Jupiter Research.
CRM Featured News,
Posted 16 Jun 2006
The company releases a wireless SFA product based on new smart-client technology, not a Web browser, and upgrades its hosted suite.
CRM Featured News,
Posted 15 Jun 2006
Broadcasters need new approaches to content delivery as media territories transform, a recent study finds.
CRM Featured News,
Posted 15 Jun 2006
The software giant acquires Telephony@Work for its IP-based technology, a move that might represent a shift within the call center industry, according to one analyst.
CRM Featured News,
Posted 14 Jun 2006
Worldwide, CRM software realized about 14 percent growth in 2005; drivers include consolidation, vertical market solutions growth, and midmarket growth.
CRM Featured News,
Posted 14 Jun 2006
A new family of Microsoft solutions promises to make the integration between the software company's desktop offerings and enterprise solutions more seamless and cost-effective.
CRM Featured News,
Posted 13 Jun 2006
Payment calculators and software applications that help shoppers decide what type of loan is best for their needs are key to converting prospects to applicants.
CRM Featured News,
Posted 13 Jun 2006
The company's latest voice apps can ID callers and provide agents with information; one analyst says that integrating its CRM capabilities with customers' premise-based phone tools "will continue to be a challenge."
CRM Featured News,
Posted 12 Jun 2006
Twenty-three of the 30 top-ranked offshore providers are located there; neighbors in the hemisphere are beginning to make progress in the industry.
CRM Featured News,
Posted 12 Jun 2006
The acquisitions will signal further growth for the Cisco communications system and shore up product integration for its customers.
CRM Featured News,
Posted 09 Jun 2006
Web-only merchants outperform multichannel marketers in online customer satisfaction, according to a new study from ForeSee and FGI.
CRM Featured News,
Posted 09 Jun 2006
U.S. households are increasingly subscribing to bundled services from telcos and cable providers; IDC sees the market doubling by 2010.
CRM Featured News,
Posted 08 Jun 2006
New data management solutions and best practices will spur enterprises to switch from simple data warehouses to reactive CDI data marts.
CRM Featured News,
Posted 08 Jun 2006
Big Blue becomes the first vendor to land in the leaders circle of a CDI hub quadrant, but must improve its ability to execute.
CRM Featured News,
Posted 07 Jun 2006
IEX's first product release since NICE acquired the company is designed to meet scheduling requirements and represents the continuing move towards workforce optimization.
CRM Featured News,
Posted 07 Jun 2006
A holding company wins the bid, and will take the company private; CDC loses out on the chance to acquire its CRM competitor.
CRM Featured News,
Posted 06 Jun 2006
Virtual Management announces the integration of Electronic Virtual Assistant into Outlook, enabling users to call in voice information to the Microsoft platform.
CRM Featured News,
Posted 06 Jun 2006
Several African nations show good potential for call center development and growth; Botswana, Ghana, Morocco, and Tunisia will all start to compete for agent positions.
CRM Featured News,
Posted 05 Jun 2006
Smaller businesses will seek to improve their online presence through vendors that can deliver expertise; telecoms stand to gain if they round out their service offerings.
CRM Featured News,
Posted 05 Jun 2006
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