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The worldwide CRM market grew 11.5 percent in 2006 to just under $6.5 billion in revenue; while SAP continues to dominate, Oracle Corp. sees both its revenue and its market share slip.
CRM Featured News,
Posted 10 Jul 2007
In a hyper-competitive market, a study suggests trumpeting consumer benefits rather than promoting technology.
CRM Featured News,
Posted 09 Jul 2007
Consumers make purchasing decisions based on how companies conduct their affairs, but word of mouth has lost its luster.
CRM Featured News,
Posted 09 Jul 2007
Others in the top category are DataFlux, Business Objects, Harte-Hanks Trillium Software, and IBM; expect to see increased M&A activity as smaller, international players make their presence felt.
CRM Featured News,
Posted 06 Jul 2007
Magic Quadrant for SFA '07: Oracle's Siebel has to share the spotlight in sales force automation, and additional challengers are closing in.
CRM Featured News,
Posted 05 Jul 2007
The use of the Internet in healthcare services will benefit patients and healthcare providers alike--as soon as security concerns are addressed.
CRM Featured News,
Posted 05 Jul 2007
A new report says the market for quality management/liability recording suites--essentially workforce optimization--more than doubled in 2006.
CRM Featured News,
Posted 03 Jul 2007
In response to a competitor's suit, German software giant acknowledges its subsidiary crossed the line.
CRM Featured News,
Posted 03 Jul 2007
A study by IDC reveals that BI software is both popular and necessary; Business Objects and SAS continue to lead the field.
CRM Featured News,
Posted 02 Jul 2007
After years of rumor, the on-demand CRM vendor files papers to become a public company; analysts agree it's the right time, more or less.
CRM Featured News,
Posted 02 Jul 2007
New research reveals that enterprise and CRM software isn't just for the big boys anymore.
CRM Featured News,
Posted 29 Jun 2007
Maximizer Software inks a deal with sales-effectiveness analyst group ES Research to share information on best practices and link their customer bases.
CRM Featured News,
Posted 28 Jun 2007
Either a bad technical implementation or a lack of governance will increase the risk of failure in SOA projects, according to a new report.
CRM Featured News,
Posted 28 Jun 2007
A study finds businesses are turning to master data management solutions to improve their business intelligence results; data governance best practices are still key.
CRM Featured News,
Posted 27 Jun 2007
The company releases its first major offering of the IP contact center product from its Telephony@Work acquisition.
CRM Featured News,
Posted 27 Jun 2007
Forrester's Finance Forum highlights the importance of interacting independently with target customers.
CRM Featured News,
Posted 26 Jun 2007
With the release of Language Assessor, Nexidia aims to improve the interaction between customers and offshore agents.
CRM Featured News,
Posted 26 Jun 2007
With the increasing use of open-source software, the ad network has created a venue for companies to market to a targeted audience.
CRM Featured News,
Posted 25 Jun 2007
The sales compensation systems provider releases a managed service that takes the labor out of wrangling incentives.
CRM Featured News,
Posted 25 Jun 2007
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