Announcements from two vendors highlight one of today's fastest growing technology markets.
CRM Featured News,
Posted 22 Mar 2006
Although the tax-collection agency's site did not receive the highest satisfaction index, it did take substantial steps to boost citizen satisfaction with its online presence.
CRM Featured News,
Posted 22 Mar 2006
A committee of mobile providers sets new guidelines for ethical behavior in wireless telecom, with control in the hands of the consumer.
CRM Featured News,
Posted 21 Mar 2006
A new IDC study predicts a focus on partnering, a movement toward on-demand, and an overall increase in software as a service availability.
CRM Featured News,
Posted 21 Mar 2006
Many online consumers still see cookies as spyware, and because those who want to opt out will, one analyst advises that firms make it easy for them.
CRM Featured News,
Posted 20 Mar 2006
Although IP telephony in the SMB market is still for early adopters, Mitel and Cisco led the way in U.S. market share of IP telephony station shipments in 2005.
CRM Featured News,
Posted 20 Mar 2006
Gartner finds that saving money is still the number one driver of outsourcing, but warns not to let financial savings be the sole motivator.
CRM Featured News,
Posted 17 Mar 2006
The latest Gartner MRM ranking hails the company as the industry leader, but visionary competitors are on their way.
CRM Featured News,
Posted 16 Mar 2006
The BI giant acquires Veridiem to help expand its marketing offerings; now it may better compete with Unica, according to one analyst.
CRM Featured News,
Posted 16 Mar 2006
The technology space is poised for substantial upsurge, but vendors must make the upgrade process as simple and trouble-free as possible.
CRM Featured News,
Posted 15 Mar 2006
The Israeli company announces the latest version of its support software; one analyst calls it a critical IT component for companies providing services to their customers.
CRM Featured News,
Posted 15 Mar 2006
WebTrends adds a marketing data warehouse to its all-new analytics package, responding to marketing execs' expectations of future growth and the need for individualized data.
CRM Featured News,
Posted 14 Mar 2006
The on-demand worthy delivers its first-ever vertical product, based on its own internal processes and targeted at software developers.
CRM Featured News,
Posted 14 Mar 2006
Responsiveness is improving, but some travel providers stumble when it comes to the quality of the response, a new TCRG survey reveals.
CRM Featured News,
Posted 13 Mar 2006
Cell services that fail to listen to customers will find nobody downloads music; customers are willing to pay a little more than iPod rates, but not the premiums they pay now.
CRM Featured News,
Posted 13 Mar 2006
Boston University teams up with Business Process Trends to develop a business process management education program.
CRM Featured News,
Posted 10 Mar 2006
Monitor Software enhances its on-demand analytics tool; an industry analyst says the products provide a perfect complement to existing on-premise solutions.
CRM Featured News,
Posted 10 Mar 2006
The contact center market continues its migration to IP as vendors make a host of IP-related announcements.
CRM Featured News,
Posted 09 Mar 2006
Enterprise applications face lukewarm adoption, even when they've been customized, according to a Butler Group report.
CRM Featured News,
Posted 09 Mar 2006
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