New business growth will mean increased headcounts for IT departments, but it's equally important to retain employees through strong rewards programs.
CRM Featured News,
Posted 12 Jul 2006
The bulk of the enhancements focuses on personalized responses, speedier resolution, and strengthened revenue generation capabilities.
CRM Featured News,
Posted 12 Jul 2006
Sales methodology and training specialist Select Selling has grabbed the former Siebel division to form a new sales effectiveness company.
CRM Featured News,
Posted 11 Jul 2006
Microsoft lays out its road map for the Live on-demand solution, extending its reach to small businesses in the CRM space.
CRM Featured News,
Posted 11 Jul 2006
More channels and a recovering economy are leading to a free flow of marketing dollars, according to a study.
CRM Featured News,
Posted 10 Jul 2006
The German software vendor buys partner Praxis to build up SAP's e-commerce and SFA strengths; one analyst says this will play "a key role" for SMBs.
CRM Featured News,
Posted 10 Jul 2006
Decreasing time spent and the number of searches per visit are the best ways to create valuable search experiences and boost conversion; common sense and best practices go hand in hand.
CRM Featured News,
Posted 07 Jul 2006
The telecom provider acquires the customer verification business of VoiceLog, which operates in an innovative and expanding market, according to one analyst.
CRM Featured News,
Posted 06 Jul 2006
Version 5 of the manufacturing and distribution midmarket vendor's suite includes broader integration and better visibility for users.
CRM Featured News,
Posted 06 Jul 2006
The on-demand delivery model, focus on the midmarket, and continued consolidation are some of the common threads in these markets today.
CRM Featured News,
Posted 05 Jul 2006
SMBs are turning to specialists for products and services to help themselves take advantage of the Web.
CRM Featured News,
Posted 05 Jul 2006
The continued growth of the Internet and SMB IT departments are leading to an increased emphasis on security, according to a report.
CRM Featured News,
Posted 04 Jul 2006
This time, CDC is offering an all-cash deal to try to stop a signed acquisition agreement between Onyx and M2M Holdings.
CRM Featured News,
Posted 03 Jul 2006
Telecoms are beefing up their wireless networks and placing more emphasis on management policies as the use of mobile devices soars.
CRM Featured News,
Posted 30 Jun 2006
Enterprises will need to look to third-party providers for SOA assistance as they continue to migrate to this increasingly popular approach.
CRM Featured News,
Posted 29 Jun 2006
J.D. Power cites people and process as the key factors for success in its 2006 North America airline study.
CRM Featured News,
Posted 29 Jun 2006
Its Global Services initiative includes an offering aimed at creating a more exact experience and another focused on consistency across channels.
CRM Featured News,
Posted 28 Jun 2006
Personalized service, upkeep, and maintenance are attracting SMBs to purchase their IT software and hardware through vendor partners.
CRM Featured News,
Posted 28 Jun 2006
The companies forge the first partnership to make on-demand business software available through a retail chain.
CRM Featured News,
Posted 27 Jun 2006
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