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Email is still -- and will continue to be -- a favorite channel for marketers, according to a new report.
CRM Featured Articles,
Posted 07 Jan 2008
Declining scores in citizen satisfaction mean the government still has plenty of work to do.
CRM Featured Articles,
Posted 04 Jan 2008
The quiet software firm expands its professional services aimed at SMBs.
CRM Featured Articles,
Posted 04 Jan 2008
DMG Consulting's latest figures reflect the market's increasing profitability, especially with SMBs.
CRM Featured Articles,
Posted 03 Jan 2008
Sales organizations aren't measuring what they need to measure; closed loop lead management could be the answer to multiple woes.
CRM Featured Articles,
Posted 03 Jan 2008
New research cites positive changes, and sees a maturing market that still has fragmentation.
CRM Featured Articles,
Posted 02 Jan 2008
Jacada's $26 million deal with Software AG now allows the company to focus exclusively on its rapidly growing call center solutions business.
CRM Featured Articles,
Posted 02 Jan 2008
As 2008 arrives, a look back at the most popular online stories of last year.
CRM Featured Articles,
Posted 01 Jan 2008
Direct marketers praise Congress' decision to extend the popular legislation.
CRM Featured Articles,
Posted 31 Dec 2007
Online retail satisfaction goes down, but economy and price aren't the only ones to blame.
CRM Featured Articles,
Posted 31 Dec 2007
Ventana Research delivers a pair of reports on the analytics field, both old school and new.
CRM Featured Articles,
Posted 27 Dec 2007
RealPeopleRatings.com's survey reveals which businesses provide the best customer service, and where they stand with consumers.
CRM Featured Articles,
Posted 27 Dec 2007
AMC Technology resumes its telephony, contact center, and CRM integration webinar series; targeted programs will help attendees focus on specifics.
CRM Featured Articles,
Posted 26 Dec 2007
Email continues to play a strong role in marketing campaigns, but improvements are still in high demand.
CRM Featured Articles,
Posted 26 Dec 2007
When it comes to deploying BI in marketing, best practices can light the path to "information nirvana."
CRM Featured Articles,
Posted 24 Dec 2007
In enterprise software, look for more consolidation, says a top consultancy; in CRM, more customer-touching interaction.
CRM Featured Articles,
Posted 24 Dec 2007
Strong companies get more out of business intelligence than weaker ones do.
CRM Featured Articles,
Posted 21 Dec 2007
The latest version of Aspect Unified IP 6.5.1 expands language capabilities, and adds unified command and real-time reporting.
CRM Featured Articles,
Posted 20 Dec 2007
The on-demand CRM vendor posts a big IPO, suggesting the tech market is still buoyant.
CRM Featured Articles,
Posted 20 Dec 2007
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