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A new on-demand tool delivers immediate information on what prospects are up to; one analyst says it will make campaigns more "personal and relevant."
NICE Systems will acquire IEX and Performix; is it the start of a major trend in the contact center solutions industry?
Accents and dialects are the leading contact center frustration among consumers; 29 percent of U.S. respondents say hard to understand accents is their top complaint.
Customers can expect to see continued M&A activity and the rise of hosted services as the market continues to grow.
The department does not consistently put CRM into practice, even though it is a high priority; marketing relies too heavily on sales to drive customer satisfaction and it under uses analytics.
Rollouts and road maps are signs of Oracle's emphasis on enhancing existing product lines as the company deepens its SOA initiative.
The company debuts its latest search solution, making it the first to leverage Web behavioral data; a key enhancement is active ranking.
The technologies, products, and services provider for wireless networks unveils functionality for the enterprise contact center.
The conference covers info about online business strategies and previews of new e-marketing, sales, and customer service offerings.
A new Forrester study on order management cycles shows vendors from all parts of the sales process performing strongly, including some smaller players.
Better bundles and more aggressive pricing are cited as major reasons for improvement in a new J.D. Power study.
The Hackett Group finds that businesses favor onshore and offshore shared services over outsourcing; the trend may continue over the next three years.
Wachovia topped the customer experience rankings; Chase, Citibank, Wells Fargo, Wachovia, and Bank of America all topped the Web excellence scorecard.
The latest release in the CRM On Demand series, version 10 delivers custom-fit functionality for operations of all sizes.
Consumers rate 2006's best-in-class across 14 industries, highlighting how important it is for companies to maintain consistent brand and customer service.
The search engine darling announces an enterprise application launch that will ease the growing pains associated with CRM end-user adoption.
More operators in the young Asia Pacific NGEV services market look to deliver these offerings as businesses migrate to IP-telephony platforms.
Metasearch 1.0 has a bad reputation, but the application of an AJAX-type interface and user-controlled content could make metasearch 2.0 an asset to airlines and customers.
The addition will help Amdocs's customers generate revenue through delivering digital content across multiple devices and access methods.
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