Cognos unveils its latest upgrades in enterprise corporate planning capabilities, designed to provide a real-time single view of a company's operations.
Daily News,
Posted 16 Dec 2004
Most firms' analytical activity is fairly rudimentary, according to a new study.
Daily News,
Posted 15 Dec 2004
A Yankee Group study says the vendors rank number one and number two, respectively, as the IP telephony solution providers of choice.
Daily News,
Posted 15 Dec 2004
Hospitality Solutions rolls out SalesLogix; Harte-Hanks helps Collections Etc. better target customers; DoubleClick and Omniture begin product migration; and more.
Daily News,
Posted 15 Dec 2004
The new 11i.10 release is designed to give companies a more holistic view of customers.
Daily News,
Posted 14 Dec 2004
The research and information giant adds CRM to its host of services.
Daily News,
Posted 14 Dec 2004
Paymentech helps Pepsi go cashless; ReleMail certifies email; Selectica to merge with I-many; and more.
Daily News,
Posted 14 Dec 2004
Portugal Telecom Group signs on with edocs; T-Mobile Hungary deploys Amdocs CRM; CMO Council extends memberships into Europe; and more.
Daily News,
Posted 13 Dec 2004
Analog Method unveils its first hosted partner extranet.
Daily News,
Posted 13 Dec 2004
The utility company uses e-billing to shift customers from the phone to the Web--and has upped customer satisfaction in the process.
Daily News,
Posted 13 Dec 2004
EdGenuiti clinches a new customer and supports a new server platform; Salesforce.com engages a political figure; SAP adds telecommunications vertical support for mySAP users; and more.
Daily News,
Posted 10 Dec 2004
Active Decisions is offering Consumer Reports product information online and at retail locations to help customers make the best purchasing decisions.
Daily News,
Posted 10 Dec 2004
A new study cites high frontline employee turnover and the complexity of financial institutions' CRM programs as the primary culprits.
Daily News,
Posted 09 Dec 2004
Musicland Group employs mystery shopping; Data Sciences chooses Parature; NetSuite forecasts the future; and more.
Daily News,
Posted 09 Dec 2004
EADS readies the largest single-system contact center operation for Sprint.
Daily News,
Posted 09 Dec 2004
The CRM developer plans to capture midmarket business with a dedicated sales force and elite partner program.
Daily News,
Posted 08 Dec 2004
The BBC bolsters its use of Web analytics; Salesforce.com announces new customer wins; EDS Israel opts for CosmoCom; and more.
Daily News,
Posted 08 Dec 2004
KANA launches a new application designed to help contact center agents resolve customer concerns more quickly and accurately.
Daily News,
Posted 08 Dec 2004
The cable provider is using an automated agent to answer customers' inquiries.
Daily News,
Posted 07 Dec 2004
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