Most companies have yet to centralize how they own the customer experience.
Daily News,
Posted 29 Dec 2004
PeopleSoft Founder and CEO David Duffield resigns; Gartner acquires META Group; Oracle takes control of PeopleSoft stock; and more.
Daily News,
Posted 29 Dec 2004
The new company will take on a rapidly consolidating market for self-service and help-desk applications.
Daily News,
Posted 28 Dec 2004
Learning.com adopts Salesforce.com; Pivotal Corporation announces a new sale to Beazer Homes; Aberdeen Group names new vice presidents; and more.
Daily News,
Posted 28 Dec 2004
The country's tourism bureau shifts from mass marketing to tailored campaigns to help drive tourists to the area.
Daily News,
Posted 27 Dec 2004
Amdocs extends its share buyback program; Nuance announces new member to its board of directors; and more.
Daily News,
Posted 23 Dec 2004
Smaller companies are finally providing a long-expected boost in CRM adoption rates, but curbing overall IT-spending growth.
Daily News,
Posted 23 Dec 2004
Amdocs ClarifyCRM lays out its road map, highlighting its focus on integration.
Daily News,
Posted 22 Dec 2004
The year's strong IPOs revisited; Composite Software updates its enterprise information integration server; and more.
Daily News,
Posted 22 Dec 2004
The DoubleClick/Omniture agreement brings renewed attention to the power of the technology.
Daily News,
Posted 21 Dec 2004
Sweden's Tele2 selects edocs; IBM and Siebel team up for UMB Financial; Harte-Hanks acquires Postfuture; and more.
Daily News,
Posted 21 Dec 2004
The performance-optimization software provider looks to extend its position in the market.
Daily News,
Posted 20 Dec 2004
The CRM giant's acquisition of the electronic billing-systems provider aims to strengthen Siebel's stable of front-office offerings.
Daily News,
Posted 20 Dec 2004
FrontRange reports earnings; Chip Ganassi Racing maintaining high performance with UniPress, Time Warner Greensboro selects VenturCom's BXP software; and more.
Daily News,
Posted 20 Dec 2004
A partnership with former rival Omniture will bring together clients of both companies.
Daily News,
Posted 17 Dec 2004
A New York State county plans to use mySAP CRM for first responders.
Daily News,
Posted 17 Dec 2004
Aastra Technologies Limited to acquire EADS Enterprise Telephony Business; NetSuite unveils multicurrency credit card processing; Bliss deploys CommercialWare for channel transparency; and more.
Daily News,
Posted 17 Dec 2004
The marathon takeover battle ends with a handsome payoff for PeopleSoft shareholders, but questions for customers.
Daily News,
Posted 16 Dec 2004
Cincom Systems announces its second deployment for Milacron; Qatar Telecom goes live with Convergys; KnowNow donates software to RAINN; and more.
Daily News,
Posted 16 Dec 2004
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