CTT Portugal adopts edocs software for its online service platform; Onyx and WebSideStory announce preliminary quarterly results; FrontRange signs a Tivoli business partner; and more.
Daily News,
Posted 13 Jan 2005
Optimizing relationships with business units, other corporate groups, and customers is key to top firms' supply chain management.
Daily News,
Posted 13 Jan 2005
SBC and Hewlett-Packard team up to improve IT; Antepo and Jive Software announce a partnership to improve instant messaging; SAP and Microsoft announce the availability of Portal Development Kit for Microsoft; and more.
Daily News,
Posted 12 Jan 2005
The contact center platform developer will work to expand support for Redmond's upcoming Istanbul client.
Daily News,
Posted 12 Jan 2005
The latest product upgrades enable the CRM software giant to better serve the SMB market.
Daily News,
Posted 11 Jan 2005
Nextance hires KANA board member as CFO; SAP announces strong U.S. license growth; ResponseTek signs large Canadian credit union; and more.
Daily News,
Posted 11 Jan 2005
More than half of customers are not satisfied with the service from their carrier; providers are looking at a less-competitive space due to recent mergers.
Daily News,
Posted 10 Jan 2005
IBM acquires SRD; Aberdeen examines best-in-class companies; Software On Sailboats announces a product upgrade; and more.
Daily News,
Posted 10 Jan 2005
Oracle seals the PeopleSoft deal; FreeCRM.com's customer base rises; Acxiom acquires SmartDM; and more.
Daily News,
Posted 07 Jan 2005
Two thirds of SMBs say they have positive ROI, although only 30 percent of them say they now measure it.
Daily News,
Posted 07 Jan 2005
Research and Markets unveils a report on CRM in the financial services industry; Firstlogic integrates with Siebel; pulver.Communicator connects to Skype; and more.
Daily News,
Posted 06 Jan 2005
A good online customer experience can have extended word-of-mouth benefits; slow response times jeopardize millions in potential revenue gains.
Daily News,
Posted 06 Jan 2005
The number of consumers who use online self-service is high, but satisfaction continues to lag.
Daily News,
Posted 05 Jan 2005
Amdocs announces an agreement with R.H. Donnelley; TotalView gains a new customer; Pegasystems and Oracle replace senior management; and more.
Daily News,
Posted 05 Jan 2005
Online holiday sales climb dramatically; Autobytel and ChannelNet expand their technology partnership; TechTeam Global makes another government services acquisition; and more.
Daily News,
Posted 04 Jan 2005
Consumers have high expectations of customer service, but aren't willing to pay for it.
Daily News,
Posted 04 Jan 2005
Oracle continues to fire PeopleSoft executives; Open Solutions restructures its board of directors; and more.
Daily News,
Posted 03 Jan 2005
The company uses Coremetrics to determine which online marketing initiatives are bringing in ROI, and which are not showing results.
Daily News,
Posted 03 Jan 2005
A new report highlights the unique role telecommuting agents play in the rapidly changing call center workforce.
Daily News,
Posted 30 Dec 2004
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