Unica announces monster customer win; Envision Telephony releases third- and fourth-quarter results; Avaya makes available new service; and more.
Daily News,
Posted 08 Feb 2005
S1 aims to transform financial call centers into relationship centers.
Daily News,
Posted 08 Feb 2005
Well-targeted mail campaigns are increasing in-store traffic.
Daily News,
Posted 07 Feb 2005
Marin County selects Avaya to govern county relations; Telekom Malaysia and Cisco Systems collaborating on new customer services; and more.
Daily News,
Posted 07 Feb 2005
Customers want efficient, effective, available service.
Daily News,
Posted 04 Feb 2005
Cognos extends its relationship with IBM; E.piphany, SAS, and Centra announce 2004 earnings; FrontRange ships its new SOX-compliant solution; and more.
Daily News,
Posted 04 Feb 2005
West Corporation increases the size of its home-based agent capability; TechExcel releases version 5.5 of both its TechExcel CRM and TechExcel HelpDesk products; and more.
Daily News,
Posted 03 Feb 2005
Some of last year's top CRM solutions and solution providers are recognized.
Daily News,
Posted 03 Feb 2005
Staples is leveraging KANA SRM; Mercury Interactive agrees to a multiyear deal with SAP; Salesforce.com announces Developer Program for Microsoft Office; and more.
Daily News,
Posted 02 Feb 2005
Email is becoming an integral part of CRM solutions, collaboration suites, knowledge management solutions, and BI applications, forcing generic-email system vendors to develop flexible solutions.
Daily News,
Posted 02 Feb 2005
Cincom Systems goes ape over a new customer; SAP purchases DCS Quantum; Autobase announces a new release; and more.
Daily News,
Posted 01 Feb 2005
The local telecom giant will buy its former parent in the first half of 2006, pending regulatory approval.
Daily News,
Posted 01 Feb 2005
Axios Systems lands the FAA; VenturCom changes its name to Ardence; Parature releases a new on-demand customer support software; and more.
Daily News,
Posted 31 Jan 2005
The open source developer rebrands its core application to better reflect its ease-of-use.
Daily News,
Posted 31 Jan 2005
Siebel, Sento, and Inforte announce financial results; ATG introduces a new solution; Salesforce.com announces three new customers; and more.
Daily News,
Posted 28 Jan 2005
The country's largest companies are not effectively handling online customer queries.
Daily News,
Posted 28 Jan 2005
Advanced Info Service selects Convergys for customer care; NuTech Solutions makes a number of key appointments; Best Software updates ACCPAC CRM; and more.
Daily News,
Posted 27 Jan 2005
Understanding the needs of both the small business and its owner brings you one step closer to securing a purchase.
Daily News,
Posted 27 Jan 2005
A new partnership between Skylight Systems and Gallup expands in-room service and data gathering options.
Daily News,
Posted 27 Jan 2005
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