The country's largest companies are not effectively handling online customer queries.
Daily News,
Posted 28 Jan 2005
Advanced Info Service selects Convergys for customer care; NuTech Solutions makes a number of key appointments; Best Software updates ACCPAC CRM; and more.
Daily News,
Posted 27 Jan 2005
Understanding the needs of both the small business and its owner brings you one step closer to securing a purchase.
Daily News,
Posted 27 Jan 2005
A new partnership between Skylight Systems and Gallup expands in-room service and data gathering options.
Daily News,
Posted 27 Jan 2005
Companies are also considering cultural alignment and the ability to offer transformation service when selecting a BPO provider.
Daily News,
Posted 26 Jan 2005
Motive empowers Japan's ACCA Networks; SAP announces fourth-quarter results; Channel Intelligence releases Commerce Data Syndication; and more.
Daily News,
Posted 26 Jan 2005
Customers gain access to the company's hosted CRM management solution.
Daily News,
Posted 26 Jan 2005
Vcommerce and Omniture announce a partnership; Witness Systems completes its Blue Pumpkin acquisition; TeleTech Holdings and Avaya announce a joint offering; and more.
Daily News,
Posted 25 Jan 2005
Tighter controls on revenue generation and recognition processes are part of the latest business accountability challenge.
Daily News,
Posted 25 Jan 2005
Oakwood Homes selects MicroStrategy; EDS Agility Alliance adds three partners; and more.
Daily News,
Posted 24 Jan 2005
Retailers need to change they way they do business to retain consumers.
Daily News,
Posted 24 Jan 2005
Webmetrics and Fry team for e-commerce performance validation; iKnowtion projects continued strong growth; The Container Store selects RedPrairie for labor productivity optimization; and more.
Daily News,
Posted 21 Jan 2005
Most companies will invest in CRM to spur revenue or customer loyalty, not as a way to cut costs.
Daily News,
Posted 21 Jan 2005
Financial institutions are noticeably improving their data management.
Daily News,
Posted 20 Jan 2005
Atos Origin acquires KPN's CRM business; SalesLogix signs Big River Telephone; Aderant announces its upcoming CRM suite; and more.
Daily News,
Posted 20 Jan 2005
NetSuite announces an aggressive subscription discount offer; Convergys opens up its fourth quarter books; EADS partners with Axcess; and more.
Daily News,
Posted 19 Jan 2005
The database and applications giant lays out the integrated future of its enterprise products.
Daily News,
Posted 19 Jan 2005
Phoenix Life selects Vettro's RainMaker; TeleTech Holdings goes multilingual; Blue Martini Software strengthens its relationship with SkillNet Solutions; and more.
Daily News,
Posted 18 Jan 2005
Uncle Sam helps to drive the outsourcing market for smaller companies.
Daily News,
Posted 18 Jan 2005
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