The business link forged by the United States and Ireland in the 1990s acts as a model for the benefits and successes of future call center outsourcing to real global hot spots.
Daily News,
Posted 07 Mar 2005
Alaska Airlines flies high with Siebel; FrontRange Solutions releases fourth-quarter results; Parature and Salesnet appoint new sales executives; and more.
Daily News,
Posted 07 Mar 2005
Luxe Worldwide Hotels turns to Siebel; Vintage Design hits the nail on the head with OnSite CRM; Nortel announces senior management moves; and more.
Daily News,
Posted 04 Mar 2005
Online travel agencies are receiving higher marks than their airline-Web site competitors when it comes to overall online customer experience.
Daily News,
Posted 04 Mar 2005
The hosted CRM provider brings advanced calendaring functions and customized fields to the vertically focused solution.
Daily News,
Posted 03 Mar 2005
Best-in-class companies are migrating to profit centers by reorganizing their contact centers to handle cross-selling and upselling opportunities.
Daily News,
Posted 02 Mar 2005
The United Way of fundraising; META Group says that Oracle's loss is Siebel's gain; ATG announces ATG On-Demand; and more.
Daily News,
Posted 02 Mar 2005
OmniAmerican Credit Union selects Open Solutions; IBM launches Business Partner initiatives; the latest version of SAS Enterprise ETL Server is released; and more.
Daily News,
Posted 01 Mar 2005
The recent increase in interest rates is already affecting the spending habits of low- and middle-income consumers.
Daily News,
Posted 01 Mar 2005
USF chooses RightNow; SAP and Retek sign a merger agreement; SalesCenter releases SalesCenter 3-D; and more.
Daily News,
Posted 28 Feb 2005
ResponseTek announces the release of its customer feedback solution designed to increase customer loyalty.
Daily News,
Posted 28 Feb 2005
The quality management and liability recording market is expected to grow significantly.
Daily News,
Posted 25 Feb 2005
SITEL GmbH taps IEX's workforce management solution; Verint colors The Orange Group's contact centers; NuTech Solutions leads to time reduction for Beiersdorf AG; and more.
Daily News,
Posted 25 Feb 2005
Luxury marketers need to provide experiences to draw this consumer segment.
Daily News,
Posted 24 Feb 2005
The company's newest release is equipped with greater functionality and user enhancement improvements.
Daily News,
Posted 23 Feb 2005
Caser Seguros keeps contact centers humming; Unisys and GenuOne to battle healthcare threats; FrontRange turns up the heat; and more.
Daily News,
Posted 23 Feb 2005
Common vocabulary and government advocacy lead the agenda.
Daily News,
Posted 22 Feb 2005
Kaidara Software provides a clearer image for IDX Systems; Omniture announces membership to the Web Analytics Association; QlikTech selects a new vice president of marketing; and more.
Daily News,
Posted 22 Feb 2005
Pivotal secures a health insurance vertical customer; RightNow sells into the network application management space; Gartner predicts cooling growth in PC shipments; and more.
Daily News,
Posted 18 Feb 2005
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