George Shaheen, the new CEO, acknowledges the importance of product suites remaining fresh, as analysts question the company's management structure.
Daily News,
Posted 13 Apr 2005
Security is a huge factor in consumers' online banking decisions; being a standout provider may bring greater loyalty and higher revenue.
Daily News,
Posted 12 Apr 2005
The deal will allow Dictaphone to concentrate on healthcare, and NICE may grow vertically.
Daily News,
Posted 12 Apr 2005
U.S. mobile subscribers increasingly are using their devices for downloading games, and retrieving news and information.
Daily News,
Posted 11 Apr 2005
Discrimination against the obese may be hurting businesses.
Daily News,
Posted 11 Apr 2005
First Mutual Bank deploys FaxCore; ChoiceStream appoints a new executive vice president; SAS enhances its BI platform; and more.
Daily News,
Posted 11 Apr 2005
Leaders include eGain, iPhrase, KANA, and KnowledgeBase, with RightNow and ServiceWare designated as strong performers.
Daily News,
Posted 08 Apr 2005
Siebel announces its first-quarter '05 preliminaries; Genesys and Viecore expand their partnership; Keynote Systems adds two execs; and more.
Daily News,
Posted 08 Apr 2005
Sendia Corporation, a wireless business application platform company, has announced the availability of Wireless SFA 2.0 for salesforce.com. Wireless SFA 2.0 adds functionality that is intended to raise the productivity level of salesforce.com users while working away from their desks.
Daily News,
Posted 08 Apr 2005
Large retail banks allow chances to garner loyalty to erode; the purely service-call model misses sales opportunities.
Daily News,
Posted 07 Apr 2005
ResponseTek teaches Aon Reed Stenhouse how to keep customers; Inforte and Cognizant link for CRM consulting; and more.
Daily News,
Posted 07 Apr 2005
Magic Quadrant for CRM Customer Service and Support Applications '05: Lack of industry breadth keeps Amdocs out of the leaders box.
Daily News,
Posted 06 Apr 2005
The contact center services in EMEA show promise, but need more visibility.
Daily News,
Posted 06 Apr 2005
Gold's Gym gets stronger customer service using Avaya; WebSideStory and Flak eSolutions enter into a partnership, Pivotal loses CEO; and more.
Daily News,
Posted 06 Apr 2005
Telsource is using Salesnet to manage its sales cycle; Brussels Airlines glides on with Salesforce.com; Witness Systems announces a workforce optimization solution; and more.
Daily News,
Posted 05 Apr 2005
Focusing on family, communication, and success incentives is essential to the capture of Hispanic customers.
Daily News,
Posted 05 Apr 2005
Nissan North America selects Hyperion; Global Knowledge and Oracle announce partnership; and more.
Daily News,
Posted 04 Apr 2005
Marketing to this booming demographic takes more than just translating English into Spanish.
Daily News,
Posted 04 Apr 2005
Low-fare carriers fill the top tier of a recent survey--industry performance declines overall, but more bodies are in the seats.
Daily News,
Posted 04 Apr 2005
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