Nucleus Research's Value Matrix highlights new functionality and integration capabilities.
Daily News,
Posted 06 Nov 2012
Sapient EngagedNow delivers multichannel customer experiences through a unified platform.
Daily News,
Posted 06 Nov 2012
ZCC 6.2 includes tighter integration with Microsoft Lync.
Daily News,
Posted 06 Nov 2012
Platform powers social communities for call center agents.
Daily News,
Posted 06 Nov 2012
Analytics powered WFO applications arm contact centers with interaction intelligence.
Daily News,
Posted 06 Nov 2012
Customers get joint access to Spaces by Moxie and Microsoft Dynamics CRM.
Daily News,
Posted 05 Nov 2012
Clarabridge 5.5 provides intelligent customer response and engagement in real time.
Daily News,
Posted 05 Nov 2012
The new application features in-depth team management and analytics.
Daily News,
Posted 05 Nov 2012
Lucintel's analysis of the global CRM software industry finds APAC the largest growth area.
Daily News,
Posted 05 Nov 2012
A GIA report finds an increased focus on efficient customer care and reducing costs are driving the market.
Daily News,
Posted 02 Nov 2012
Workforce Management 7.5 addresses companies' growing deployment of virtual agents and enhances employee working environments with streamlined scheduling.
Daily News,
Posted 02 Nov 2012
Social media tools providers collaborate to deliver advanced social engagement features.
Daily News,
Posted 01 Nov 2012
Coordinated Systems' Virtual Observer Agent Portal lets agents view peer statistics, play back their own calls, respond to evaluations, and more.
Daily News,
Posted 01 Nov 2012
The framework links Marketo software to other applications.
Daily News,
Posted 01 Nov 2012
The offerings take advantage of technologies acquired during the SuccessFactors acquisition.
Daily News,
Posted 01 Nov 2012
The solution fully unifies structured survey data and unstructured text.
Daily News,
Posted 01 Nov 2012
The latest OmniSocial release will support brand, support, and enthusiast communities.
Daily News,
Posted 01 Nov 2012
ExactTarget SocialPages will leverage Moontoast social marketing tools for customer engagement and campaigns.
Daily News,
Posted 01 Nov 2012
Helps enterprises analyze internal resources, performance, and customer impact.
Daily News,
Posted 01 Nov 2012
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