North America and Western Europe invest for customer intimacy, service differentiation, and supply-chain efficiencies; increases in per capita consumption spur investments in emerging economies.
Daily News,
Posted 31 May 2005
Unisys and SupplyScape form a pilot program that will electronically track pain medications across the supply chain to ensure authenticity.
Daily News,
Posted 31 May 2005
Genesys releases two new products; FirstLogic names new director of EMEA; and more.
Daily News,
Posted 31 May 2005
SPSS provides tools to reduce insurance fraud; Talisma launches its latest marketing solution; NetSuite goes north of the border; and more.
Daily News,
Posted 30 May 2005
The computer giant announces two new services to provide help and awareness for software-as-a-service providers.
Daily News,
Posted 27 May 2005
Large companies have noticed the relative low cost, ease-of-use, and quick implementation.
Daily News,
Posted 26 May 2005
Scorecards for enterprise CRM vendors and on-demand providers show shifts--and some surprises--in the past year.
Daily News,
Posted 26 May 2005
The report maintains that wireless providers struggle to keep customers.
Daily News,
Posted 25 May 2005
The on-demand vendor is positioning for greater expansion into the enterprise market.
Daily News,
Posted 25 May 2005
Changing consumer buying trends hamper traditional sales approaches--team sales will play a larger role in the future.
Daily News,
Posted 24 May 2005
Not a true CRM solution, an updated CosmoCall Universe does allow contact centers to integrate with database apps and speech application platforms, while supporting standalone IP telephones.
Daily News,
Posted 24 May 2005
G-Force '05: The company collaborates with Verizon to forge a hosted IP solution; the partnership with Microsoft will now deliver BPO solutions.
Daily News,
Posted 23 May 2005
KANA releases an updated version of KANA Response; Business Objects provides BI for DoD; and more.
Daily News,
Posted 23 May 2005
The cookie-management tool addresses accuracy concerns, helps employees share queries, and provides Web-based training.
Daily News,
Posted 23 May 2005
SAPPHIRE '05 International: The software giant, HP, and Intel combine efforts to produce an appliance that allows more employees to tap into analytic
Daily News,
Posted 20 May 2005
Salesforce.com announces strong quarterly results; Group 1 introduces its e2 Suite; Talisma makes two announcements; and more.
Daily News,
Posted 19 May 2005
SAPPHIRE '05: SAP releases the latest version of its CRM suite, but analysts cite the company's 'failure' to deliver a hosted application.
Daily News,
Posted 19 May 2005
SAPPHIRE '05: SAP touts its NetWeaver platform/partnership concept as the next evolution in CRM, blending innovation with best-of-breed capabilities.
Daily News,
Posted 19 May 2005
Executives need to identify what they want to change, then compare their methods to industry needs.
Daily News,
Posted 18 May 2005
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