This week's Witness user conference highlighted touch point innovation, a workforce optimization maturity model, and the evolution of the VCC.
Daily News,
Posted 05 May 2005
Oracle plans to acquire PeopleSoft development centers; Kintera hires three senior high-tech leaders; and more.
Daily News,
Posted 05 May 2005
Organic growth and pursuing opportunities within their own countries are key to driving success for Technology Fast 500 companies.
Daily News,
Posted 04 May 2005
Industry leaders emerge, but performance as a whole lags behind typical customer satisfaction rates.
Daily News,
Posted 04 May 2005
A new desktop environment--likely "productized" from a custom tool, according to one analyst--integrates desktop applications for call center workers.
Daily News,
Posted 03 May 2005
Secrets of competitive success are revealed at High-Tech CRM Summit 2005.
Daily News,
Posted 03 May 2005
Epiphany, Avaya, and DataFlux release new products; Progress Software plans to acquire EasyAsk; and more.
Daily News,
Posted 02 May 2005
Growth opportunities are being fueled, in part, by the outsourcing of IT and business processes, according to IDC.
Daily News,
Posted 02 May 2005
Web analytics, integrated order management, and partner portals partly comprise NetSuite's new CRM+ offering.
Daily News,
Posted 02 May 2005
RightNow reports strong earnings; Convergys's operating income drops; and more.
Daily News,
Posted 29 Apr 2005
The company's deployment and selling style will be regarded as indicators of how well it can demonstrate both stability and flexibility.
Daily News,
Posted 28 Apr 2005
IBM and Cisco announce new tools for contact centers; Witness reports quarterly results; Cingular deploys MicroStrategy; and more.
Daily News,
Posted 28 Apr 2005
Microsoft and SAP's first joint product will link a new platform to Microsoft Office applications; analysts say it's nothing new.
Daily News,
Posted 27 Apr 2005
The company is launching into the enterprise and business analytics space, but vows not to leave SMBs behind.
Daily News,
Posted 27 Apr 2005
Channel management and communications merge in the partners' new single-click integration.
Daily News,
Posted 26 Apr 2005
Understand, predict, act--predictive analytics helps companies realize how to see customers' value both now and in the long term.
Daily News,
Posted 26 Apr 2005
Organizations are adopting outbound dialing systems to be more active in delivering customer service.
Daily News,
Posted 25 Apr 2005
Edmonton Airport Authority uses Avaya; Best Software exec resigns; and more.
Daily News,
Posted 25 Apr 2005
The company's strategic plans remain unclear, according to an industry analyst, possibly benefiting competitors like Unica and Aprimo.
Daily News,
Posted 25 Apr 2005
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