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Cyber Monday, the online retailer's Black Friday, will see the highest level of spending for this post-Thanksgiving shopping day of any year to date; high interest in e-retail popularity will continue year 'round.
SaaS and mobile options continue to grow while buyers can choose from best-of-breed or suite vendors, according to Gartner; SFA will grow more than 13 percent annually through 2010.
Banks must focus on listening to their customers and tweaking their services to help improve retention and cross-sell initiatives; a study says that Wachovia leads in online banking satisfaction.
CIOs who sit down and align their IT workforces will improve effectiveness and find that they can be proactive versus reactive in addressing business needs.
Sterling Commerce announces its acquisition of Comergent Technologies to marry Comergent's order capturing capabilities with Sterling's order fulfillment software.
Workers spend too much time sending and receiving emails, with PDA users the most overwhelmed group, according to a new study.
Baby Boomers have a strong online customer presence, but companies must pay attention to factors aside from age to get the full picture of this cohort.
Relationship calling plans lead to large mobile phone usage among young consumers; coverage and reliability trump newer capabilities.
The open source provider unveils a new service to allow its CRM applications to be supported by open source middleware stacks.
A suite approach to offerings and the acquisition of a mobile unified communications solutions company will strengthen Avaya's presence in the UC marketplace.
Thieves are targeting wealthier consumers while impersonating banks less often, adapting their tactics to a changing environment; one analyst says it's "still a lucrative business."
The company's latest content communication platform adds tighter integration with Salesforce.com and enhanced workflows, which one industry analyst says sales forces are looking for.
The vendor delivers Usability Release 2006, the latest update of its on-demand CRM suite, and is getting set to release Rave CRM, a sales optimization application featuring offline synchronization.
Pepsi and Cadbury Schweppes tie for high soft-drink satisfaction scores, surpassing Coke in ACSI's manufacturing/nondurable goods examination; the category as a whole realized its best score ever.
Leading CRM software vendors are looking to build out service oriented architecture to increase the flexibility of solutions, which will lead enterprises slowly but steadily to integrate SOA.
The deal will help expand EDS's capabilities in the SAP CRM market and help provide stronger capabilities for enterprise-level customers installing or planning to install SAP applications.
The company plans to improve its mobile computing capabilities and increase its enterprise customer base through the acquisition of Good Technology.
Refreshed interest in the contact center is spurring investment in VoIP, speech recognition, data integration, and performance analytics.
The acceleration means a greater return on investment for companies and a bigger piece of the enterprise pie for marketers.
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