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Dreamforce '06: Marc Benioff outlines the company's new customization and programming platform, discusses community development, and announces Winter '07.
Vertical-specific RPM solutions provider MVI Technology may help the enterprise solutions provider to get more industry expertise and functionality.
The most profitable salespeople are the ones who can focus on high quality leads, according to a new study; organizations should provide the right opportunities and not force customer care onto sales.
Securing brand trust is crucial for success says a new study; consistency in security and privacy is needed across the enterprise, yet execs and marketers are not in sync.
SugarCRM deploys a community marketplace where developers can offer extensions and community-built applications.
Working from home or from a satellite office continues to gain traction thanks in large part to efforts geared toward attracting and retaining high-impact employees.
The company purchases MSC eConsulting to expand service offerings and to fulfill customer demand for tighter CRM integration with back-office systems.
Oracle's release of PeopleSoft Enterprise Financial Management 9 underscores the call for compliance in the marketplace and motion on the Fusion road map.
The WFO solutions provider acquires two WFM vendors that play in the financial services space; the move extend its solutions beyond the contact center and into the enterprise.
Two new products address the growing popularity of integrating on-demand apps with other solutions and analytics.
Its stigma as a menace to service is fading, from both the company and customer end, according to a recent report; customers want service quality, no matter where it comes from.
The middle business market is ripe for the picking for CRM vendors as these companies look to purchase their first CRM systems.
Research indicates that one quarter of all new business software will be delivered as SaaS by 2011; loyalty to the on-demand model is reaching enterprises as well as SMBs.
The company focuses on extending sales compensation management to partners to give incentive to salespeople to provide order management data.
Knova 7 is part of the company's efforts to move from its traditional SRM space into the broader area of managing the customer experience.
The service support vendor releases a new product intended to streamline a company's service requirements and to reduce service and support costs.
SAP meets its formal product road map with the release of SAP Service on-demand and an upgraded version of SAP Sales on-demand.
The billion-dollar market is expected to continue its growth streak thanks in large part to innovation, solutions' ability to address specific contact center issues, and the abundance of best practices.
Actuate unveils version 9 of its e.Spreadsheet software, challenging Excel with scalability and security.
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