Industry leaders emerge, but performance as a whole lags behind typical customer satisfaction rates.
Daily News,
Posted 04 May 2005
A new desktop environment--likely "productized" from a custom tool, according to one analyst--integrates desktop applications for call center workers.
Daily News,
Posted 03 May 2005
Secrets of competitive success are revealed at High-Tech CRM Summit 2005.
Daily News,
Posted 03 May 2005
Epiphany, Avaya, and DataFlux release new products; Progress Software plans to acquire EasyAsk; and more.
Daily News,
Posted 02 May 2005
Growth opportunities are being fueled, in part, by the outsourcing of IT and business processes, according to IDC.
Daily News,
Posted 02 May 2005
Web analytics, integrated order management, and partner portals partly comprise NetSuite's new CRM+ offering.
Daily News,
Posted 02 May 2005
RightNow reports strong earnings; Convergys's operating income drops; and more.
Daily News,
Posted 29 Apr 2005
The company's deployment and selling style will be regarded as indicators of how well it can demonstrate both stability and flexibility.
Daily News,
Posted 28 Apr 2005
IBM and Cisco announce new tools for contact centers; Witness reports quarterly results; Cingular deploys MicroStrategy; and more.
Daily News,
Posted 28 Apr 2005
Microsoft and SAP's first joint product will link a new platform to Microsoft Office applications; analysts say it's nothing new.
Daily News,
Posted 27 Apr 2005
The company is launching into the enterprise and business analytics space, but vows not to leave SMBs behind.
Daily News,
Posted 27 Apr 2005
Channel management and communications merge in the partners' new single-click integration.
Daily News,
Posted 26 Apr 2005
Understand, predict, act--predictive analytics helps companies realize how to see customers' value both now and in the long term.
Daily News,
Posted 26 Apr 2005
Organizations are adopting outbound dialing systems to be more active in delivering customer service.
Daily News,
Posted 25 Apr 2005
Edmonton Airport Authority uses Avaya; Best Software exec resigns; and more.
Daily News,
Posted 25 Apr 2005
The company's strategic plans remain unclear, according to an industry analyst, possibly benefiting competitors like Unica and Aprimo.
Daily News,
Posted 25 Apr 2005
SAP reports strong first-quarter earnings; Epiphany suffers losses; and more.
Daily News,
Posted 22 Apr 2005
Nextel uses SAS for its marketing strategy; Siebel announces customer self-service and e-billing tools; and more.
Daily News,
Posted 21 Apr 2005
A semiannual report shows airline service improving, but travelers want more live agents.
Daily News,
Posted 21 Apr 2005
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