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Two years after first acquiring voice technology, the company integrates it into outbound processes and reveals an e-service trend.
Business Objects announces its plan to dip into the midmarket with a product line targeted at helping SMBs begin their first BI intitiatives.
SageCRM 6 includes new training and search tools, along with a customizable suite of features for administrators, giving SMBs what enterprises are used to.
Magic Quadrant '07: The market will experience more growth as the technology includes more users within an organization while application and suite providers enhance their own offerings.
An environmental marketing campaign for a cartoon leads to arrests and controversy; the debate is on over where targeting demographics crosses the lines of taste and reason.
The software giant releases five new versions of its major product lines and highlights the progress it's made in integrating JD Edwards, PeopleSoft, and Siebel via Project Fusion.
The latest version delivers improvements to a number of key applications, and includes certification with Oracle Fusion Middleware.
The companies forge a strategic alliance that may bolster Salesforce.com's efforts to add more enterprise-size organizations to its client roster.
Mobile gets another push today with Experian's release of the first mobile solution for gathering company credit information.
SugarCRM rounds out its previously SFA-focused application with new multichannel marketing and BI functionality to appeal to a wider market; one analyst calls it an evolution.
The latest release of Oracle Business Intelligence Suite includes new visualization and reporting capabilities, intended to broaden the ways workers access BI.
Struggling with a growth dip, telecoms are turning to new multimedia markets to increase revenue; the segment could have plenty of failure due to not grasping business models.
A new version of SAP All-in-One addresses an increasingly important customer segment; an analyst questions value of "simplified" CRM.
Two new solutions are designed to garner insight from structured and unstructured data, helping to make the contact center a bigger piece of the enterprise puzzle.
The BPM vendor will acquire predictive analytics vendor Decisioneering, which should help beef up its risk management functionality.
Amdocs unveils version 7 of its CRM suite, a solution designed to enable service providers to deliver an improved customer experience in the ever-converging world of communications.
A new report finds that as advertisers' interest in mobile marketing increases, carriers must find a way to increase mobile advertising while keeping customer trust.
Altitude Software unveils the latest release of its Altitude uCI contact center suite with most of its shored-up functionality focusing on virtualization, service, and agent productivity.
KANA releases KANA OnDemand, a fully integrated SaaS customer service suite, to lower its software's implementation costs and increase its company's midmarket share.
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