CallCopy's WFO and call recording apps let VSI users tap into valuable customer insights and improve agent performance.
Daily News,
Posted 28 Nov 2012
Cisco contact centers benefit from Altitude uCI advanced campaign management and smart desktop to accelerate results
Daily News,
Posted 28 Nov 2012
New application lets companies derive insight from big data.
Daily News,
Posted 28 Nov 2012
Patented technology maps relationships inside and outside the enterprise and automatically consolidates contact profiles across the organization.
Daily News,
Posted 28 Nov 2012
Users can customize redirected content and get QR codes automatically generated for mobile keywords.
Daily News,
Posted 28 Nov 2012
Proper engagement will require cross-enterprise change and strategy.
Daily News,
Posted 27 Nov 2012
The infusion of cash will help the big data applications provider accelerate growth and expand its product portfolio.
Daily News,
Posted 27 Nov 2012
Ads on social networks are going "native," reports BIA/Kelsey.
Daily News,
Posted 26 Nov 2012
Social CRM software's users can now view data and updates from within their contact records to build better connections more quickly.
Daily News,
Posted 26 Nov 2012
Knowlagent's patented intraday management technology transforms idle time into productive time for contact center agents.
Daily News,
Posted 26 Nov 2012
A new study by Northwestern University's business school found that consumers are not driven to buy online by price alone.
Daily News,
Posted 23 Nov 2012
The joint venture seeks to enable consumer goods organizations to improve marketing performance.
Daily News,
Posted 23 Nov 2012
A partnership with the Rubicon Project lets advertisers buy content through advanced audience targeting.
Daily News,
Posted 21 Nov 2012
What the software company's write-down could mean for customers, solutions.
Daily News,
Posted 20 Nov 2012
Company calls release most "comprehensive" since InQuira acquisition.
Daily News,
Posted 20 Nov 2012
E-commerce site will include apps for process templates, custom reports, and more.
Daily News,
Posted 19 Nov 2012
An IBM study finds that more than three quarters of business leaders are struggling to incorporate social media into their daily work lives.
Daily News,
Posted 16 Nov 2012
Includes partnerships with GoodData, SaaSOptics, and ScoutAnalytics.
Daily News,
Posted 15 Nov 2012
Multichannel customer communications platform enables organizations to mitigate risks and meet compliance requirements.
Daily News,
Posted 15 Nov 2012
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