Financial institutions must respect customer data, use the Web, and respond to email to help ensure growth.
Daily News,
Posted 22 Sep 2005
The Web self-service vendor has rolled out a new product suite that incorporates the basis of its recast customer strategy.
Daily News,
Posted 21 Sep 2005
The Global Client gathering this week revealed how customers will benefit from SOA and the pending Epiphany integration.
Daily News,
Posted 21 Sep 2005
HP teams up with multiple BI providers; Perseus launches an improved EFM solution; AIM appoints new vice president; and more.
Daily News,
Posted 20 Sep 2005
Product service and support for existing customers highlight Open World day 2, but challenges have emerged for Siebel customers' business.
Daily News,
Posted 20 Sep 2005
The networking giant pushes IP-telephony solutions and financing options for the SMB and midmarket spaces, among its slew of new offerings.
Daily News,
Posted 20 Sep 2005
The keynote address at Open World is confident and comprehensive, with targeted talk of growth.
Daily News,
Posted 19 Sep 2005
Relationship Manager Version 6 contains 'the three most important dimensions of customer dialogue'--relevance, timing, and significant customer offers.
Daily News,
Posted 19 Sep 2005
The United Kingdom leads the way in outsourcing deals, Germany takes second place, but the market is changing and shrinking.
Daily News,
Posted 16 Sep 2005
Jacada will announce agent portal; Business Objects cozies up to the midmarket; Maximizer Software goes wireless; and more.
Daily News,
Posted 16 Sep 2005
The new release lets all departments access data from a single SOA-based platform and lets users send single-version reports, despite geography.
Daily News,
Posted 15 Sep 2005
Upped conversion and click-through rates mark that despite declining open numbers the channel remains popular.
Daily News,
Posted 15 Sep 2005
High staff turnover and a shortfall in qualified employees could slow the growth of the Indian call center market.
Daily News,
Posted 14 Sep 2005
A shift from penny-pinching to business growth and the appeal of hosted solutions are contributing to a license-revenue upswing.
Daily News,
Posted 14 Sep 2005
Concerto Software extends VoIP functionality; Aspect launches an Anniversary Edition; Business Objects names a new CEO; and more.
Daily News,
Posted 13 Sep 2005
Advances in technology may be not be so advanced, as they hinder the old service-with-a-smile treatment that many Americans want.
Daily News,
Posted 13 Sep 2005
Dreamforce '05: Marc Benioff details visions of 'the eBay of enterprise applications' with Appforce.
Daily News,
Posted 13 Sep 2005
Ellison and company look to bolster their portfolio to counter SAP as industry consolidation continues.
Daily News,
Posted 12 Sep 2005
The release integrates with Lotus Notes and provides hosted contact center enhancements.
Daily News,
Posted 12 Sep 2005
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