Long-term workforce planning and updating, and integrating HCM technology, are ways to respond.
Daily News,
Posted 13 Oct 2005
Government, financial services, and professional services will expand usage for mobile workforces, and retail will advance customer care and supply chain management.
Daily News,
Posted 13 Oct 2005
ROI increases as organizations' marketing initiatives fall in line with strategic corporate goals; four core marketing competencies help.
Daily News,
Posted 12 Oct 2005
Financial services, construction, and healthcare are top implementers of on-demand CRM; uptake is slow, but is accelerating among small businesses.
Daily News,
Posted 12 Oct 2005
ABG and eVergance Partners join forces; Siebel launches a new index for SMBs; Oracle buys open source developer Innobase; and more.
Daily News,
Posted 11 Oct 2005
System 9 provides users with a simple BI interface; the company's R&D on the new product and BI platform lasted three years.
Daily News,
Posted 11 Oct 2005
Preannouncements for Winter '06 highlight on-demand support, a sign of the company's drive to expand customer service functionality.
Daily News,
Posted 11 Oct 2005
The portal company announces evolving new suites, including an SOA, and vertical applications, with one for retail efficiency.
Daily News,
Posted 10 Oct 2005
Clarity of online business practices and simple privacy policies that potential buyers trust can gain repeat online visitors.
Daily News,
Posted 10 Oct 2005
An AMR essay draws parallels between SOA and the client/server boom; ERP vendors have control of the aggregated services in the short term.
Daily News,
Posted 07 Oct 2005
Siebel reports preliminary third quarter results; NetSuite provides a new commission tool; Conway joins Salesforce.com's board of directors; and more.
Daily News,
Posted 07 Oct 2005
U.S. contact center growth is being hampered by consolidation among outsourcing providers, which is expected to continue as new offshore markets emerge.
Daily News,
Posted 06 Oct 2005
Studies and service offerings point to the need for better information herding.
Daily News,
Posted 06 Oct 2005
IP vendors must fix quality of service, infrastructure reliability, and network security to effectively enter the price-sensitive emerging market.
Daily News,
Posted 05 Oct 2005
SMBs are considering converged communications solutions, ranking Cisco Systems' tools number one in a recent survey.
Daily News,
Posted 05 Oct 2005
The space is a 'growth machine' for the company, a Siebel rep says; one analyst cautions that the company has to maintain its impetus.
Daily News,
Posted 04 Oct 2005
Permanent challenges for executive will be competition and the battle for talent; change management strategies include flexible tactics.
Daily News,
Posted 04 Oct 2005
Deltek acquires Wind2Software; KnoahSoft releases KnoahsARK; and more.
Daily News,
Posted 04 Oct 2005
National Customer Service Week '05: The ICSA and the CSG honor the importance and hard work of customer service and support teams worldwide.
Daily News,
Posted 03 Oct 2005
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