Relationship Manager Version 6 contains 'the three most important dimensions of customer dialogue'--relevance, timing, and significant customer offers.
Daily News,
Posted 19 Sep 2005
The United Kingdom leads the way in outsourcing deals, Germany takes second place, but the market is changing and shrinking.
Daily News,
Posted 16 Sep 2005
Jacada will announce agent portal; Business Objects cozies up to the midmarket; Maximizer Software goes wireless; and more.
Daily News,
Posted 16 Sep 2005
The new release lets all departments access data from a single SOA-based platform and lets users send single-version reports, despite geography.
Daily News,
Posted 15 Sep 2005
Upped conversion and click-through rates mark that despite declining open numbers the channel remains popular.
Daily News,
Posted 15 Sep 2005
High staff turnover and a shortfall in qualified employees could slow the growth of the Indian call center market.
Daily News,
Posted 14 Sep 2005
A shift from penny-pinching to business growth and the appeal of hosted solutions are contributing to a license-revenue upswing.
Daily News,
Posted 14 Sep 2005
Concerto Software extends VoIP functionality; Aspect launches an Anniversary Edition; Business Objects names a new CEO; and more.
Daily News,
Posted 13 Sep 2005
Advances in technology may be not be so advanced, as they hinder the old service-with-a-smile treatment that many Americans want.
Daily News,
Posted 13 Sep 2005
Dreamforce '05: Marc Benioff details visions of 'the eBay of enterprise applications' with Appforce.
Daily News,
Posted 13 Sep 2005
Ellison and company look to bolster their portfolio to counter SAP as industry consolidation continues.
Daily News,
Posted 12 Sep 2005
The release integrates with Lotus Notes and provides hosted contact center enhancements.
Daily News,
Posted 12 Sep 2005
Knowledge workers lose up to 2.1 hours of productivity per day to interruptions; managers should alter performance expectations to today's workplace.
Daily News,
Posted 09 Sep 2005
Harte-Hanks launches new vertically focused service centers; NetSuite opens a new office in Singapore; Experian introduces a consumer classification product for France; and more.
Daily News,
Posted 09 Sep 2005
Newly enacted legislation will drive security spending growth among SMBs; owners and managers must protect employees' ID data.
Daily News,
Posted 08 Sep 2005
A matrix approach that combines customer data will forge better sales and marketing results as buying patterns emerge.
Daily News,
Posted 08 Sep 2005
The next-gen offering will be a natural extension of personal productivity programs.
Daily News,
Posted 07 Sep 2005
The company is 'positioning' itself as offering enterprise analytics, with business functions like performance and supply chain management.
Daily News,
Posted 07 Sep 2005
Sage releases ACT! 2006; Salesnet previews its 25th Anniversary Edition; Siebel dodges an SEC bullet; and more.
Daily News,
Posted 06 Sep 2005
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