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The market for mobile applications hasn't reached mainstream adoption just yet, but is poised to hit the $9 billion mark by 2011; device makers, service providers, and software vendors all may contribute.
The BI provider will now supply customers with enhanced search capabilities for unstructured data; an alliance with IBM will help tap the Asia Pacific market.
Forget about both of them--a new study finds that for real customer service, companies will need to cover all channels across the enterprise.
Poor treatment or lack of branches or ATMs when they move are some reasons why bank customers switch banks; consider boosting loyalty by offering and promoting sticky services, one analyst says.
Despite a strong market with several options, small businesses are still warming up to the idea of online personal productivity software.
A recent study shows that contact centers in all industries have similar goals and needs; teleservices is beating the pack in terms of low call abandonment.
The on-demand provider releases an end-to-end mobile suite solution with several partners; it matches market demand, according to one industry analyst.
This form of mobile marketing can be effective when customers can opt in and messages are relevant; avoid slamming the customer with too many alerts to avoid consumer frustration.
The market is expected to grow as enterprises seek to consolidate the vast amounts of unstructured data in word processing, spreadsheets, and other formats, according to a report.
Virt2go wants to virtualize the sales force by offloading the heavy lifting to Web presentations; analysts think it might be part of the future of sales.
Executives at high tech companies tend to have a more positive perception of the customer service experience they deliver than what their customers actually experience.
The company, in keeping with its "No Software" motto, announces its plan to offer service-oriented architecture on demand.
Consona releases new versions of its acquired CRM and knowledge management properties, and adds some marketing automation from Norway.
Different licensing models have left customers confused and vendors squabbling over the definition of open source.
Magic Quadrant '07: This year's North American CRM service provider quadrant reveals Accenture and IBM GBS as the strongest implementation partners.
Although overall customer satisfaction is high, several companies are lagging; the airline industry is among the sectors continuing to struggle.
SAPPHIRE '07 International: The company acquires Finland's Wicom Communications; expect to see more large CRM firms buying contact center companies down the pike, according to one analyst.
The vendor announces an improved, expanded version of its popular SalesLogix midmarket suite (and an analytics and reporting package) at its Insights convention.
The company's annual partner and customer convention kicks off with talk of the future, growing from recently announced structural shifts.
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